R57 Laurel Edition Owners...question
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3rd Gear
Joined: Jun 2010
Posts: 290
Likes: 2
Is the sticker obvious or does a part have to be removed?
And they are your best friend until the check signed. I knew there would be some agg....and I would have to drive a distance to resolve every issue. I had seconds thoughts about buying a Mini because of dealer location. So here I am. The paint job and some Top retraction intermittent problems. The dealer lives or dies at this point. This is their debut to make good. Let's see what they're made of.
I have a Mustang that I take on a 150m round trip for service & mods. I get the same tech. I get customer appreciation and respect. I never asked for anything unreasonable. I never questioned their prices. This place is the best service experience I ever had.
The service on my X3 had been very good. Problems were minimal. Warranty issues were handled fast and accurately.
My Chevy has been the pits...first & last GM for me.
Mustang outstanding.
Jeep was fair to good...but ended up taking it to my Ford mechanic and paying instead of going back to Jeep for free warranty.
I never had a paint issue so this is a first...and going to be inconvenient. I hope to be praising my Mini dealer royally instead of flaming them. I dread what they have to do to correct the situation. The less people that touch my cars...the better I feel.
And about what you said in reference to Quality Control.....seems that everyone has time to do it right the second time.
I have a Mustang that I take on a 150m round trip for service & mods. I get the same tech. I get customer appreciation and respect. I never asked for anything unreasonable. I never questioned their prices. This place is the best service experience I ever had.
The service on my X3 had been very good. Problems were minimal. Warranty issues were handled fast and accurately.
My Chevy has been the pits...first & last GM for me.
Mustang outstanding.
Jeep was fair to good...but ended up taking it to my Ford mechanic and paying instead of going back to Jeep for free warranty.
I never had a paint issue so this is a first...and going to be inconvenient. I hope to be praising my Mini dealer royally instead of flaming them. I dread what they have to do to correct the situation. The less people that touch my cars...the better I feel.
And about what you said in reference to Quality Control.....seems that everyone has time to do it right the second time.
Do you still own your MINI?
...Les
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3rd Gear
Joined: Jun 2010
Posts: 290
Likes: 2
I'm waiting for them to call me. They said the Mini Factory Rep has to see and OK it. Have not heard a thing and don't expect to. I think their policy is have the customer keep calling.
Also, the Hood stripe is to be replaced under warranty....I had to call them. All of a sudden they want to know when I can bring it in. And I have to leave the Mini. I requested that they give the stripe to me and I'll put it on and save them some $$$ and take responsibility. No, can't do. That's the status so far. I didn't expect it to be any better than it is but was hoping it would be. Anyway, I'm not letting the agency touch the Mini unless absolutely necessary. I can live with the paint the way it is. And someday I'll do some custom painted stripes if the current ones need to be replaced. Like I said prior....the less people that touch the Mini the better.
Mini needs more agencies and service depts.
I'm really enjoying driving and pride of ownership. The Mini is a lot of fun. I got out of my Mustang and into the Mini last week.....felt like I jumped into a high end Porsche
Also, the Hood stripe is to be replaced under warranty....I had to call them. All of a sudden they want to know when I can bring it in. And I have to leave the Mini. I requested that they give the stripe to me and I'll put it on and save them some $$$ and take responsibility. No, can't do. That's the status so far. I didn't expect it to be any better than it is but was hoping it would be. Anyway, I'm not letting the agency touch the Mini unless absolutely necessary. I can live with the paint the way it is. And someday I'll do some custom painted stripes if the current ones need to be replaced. Like I said prior....the less people that touch the Mini the better.
Mini needs more agencies and service depts.
I'm really enjoying driving and pride of ownership. The Mini is a lot of fun. I got out of my Mustang and into the Mini last week.....felt like I jumped into a high end Porsche
Fully modded and i have never had an issue with warranty. Working in the car industry for sometime, change your service rep, they are the POC to Mini usa. Just got a new turbo and turbo manifold covered under warranty w mods, i dont even flash it to stock lol.
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