R50/53 Denied warranty repair?!?!?
Originally Posted by rhawth99
Interesting, my wife's '05 MCSa has a plastic duct running from under the bumper cover cover to the PS fan. My '06 has no duct, just the grill over the fan blade. Can't MINI make up their mind on how to protect this thing?
Originally Posted by Jayde
The automatic has the duct, but the manuals do not... Why?? Who knows!!
Regarding the design "flaw"(splitting the fan circuit), I don't know if it could qualify as a flaw as much as an improvement. If you were blowing cooling fan circuit fuses left, right and center before the plastic bag ingestion event, you could argue that you should have have the circuit splitting service performed. But that still doesn't get you to coverage for the cost of the repair for ingesting the plastic bag. Maybe you could get coverage under your auto insurance policy's comprehensive coverage? The plastic bag event is analogous to a rock chipping your windshield; so, if your deductible is not too high, you should be able to get some satisfaction from the auto insurance policy.
Originally Posted by MINIAC
Simple ... the car in question was built after the flaw was corrected 

Originally Posted by Rick-Anderson
Then that would strengthen my argument because the flaw has been acknowledged through redesign and the “fix” was obviously inadequate since it didn’t fully remidiate the problem which it was redesigned to address.
I just called a guy at 1-800 ask-mini who said if you had a problem caused by debris, plastic bag, etc., or, if you wanted a cover installed per the later model MINIs, you pay. Quote. "MINI engineering has not determined this to be a safety problem and is not paying for any changes to earlier models."
I argued with him a bit because it was fun, but the end result was, as expected, customer pays.
I argued with him a bit because it was fun, but the end result was, as expected, customer pays.
I had a very similar issue with my car. A small stick wedged b/tw the fan blades, seized the fan, blew the fuse.....and the car almost overheated. I shut the car down quickly cause I noticed the temp was rising rapidly, plus I did not hear the engine fan running and it was summer.
Fixed under warranty, no issues at all. This is really a design flaw, and should be covered under the warranty.
Zach
Fixed under warranty, no issues at all. This is really a design flaw, and should be covered under the warranty.
Zach
Originally Posted by mcnamaraz
I had a very similar issue with my car. A small stick wedged b/tw the fan blades, seized the fan, blew the fuse.....and the car almost overheated. I shut the car down quickly cause I noticed the temp was rising rapidly, plus I did not hear the engine fan running and it was summer.
Fixed under warranty, no issues at all. This is really a design flaw, and should be covered under the warranty.
Fixed under warranty, no issues at all. This is really a design flaw, and should be covered under the warranty.
"Found Plastic bag caught in Aux Fan for Powering Steering; Replaced Fan and Test"
32-41-6-768-827 Fan with Grill 155.17
1 hour of Labor at $94
Wandering Plastic on the highway - $300 and loss of your car for several days
Cobalt $29 Fan shroud - Priceless
-------
I've told them I want it escalated to Mini and someone needs to respond to me personally. The fact that when I browse the Moss Mini catalog there is a 3rd party accessory available that the description even says "stop plastic bag ingestion" says this is an obvious design flaw in the location of the fan intake and inadequate cover. The SA told me he had seen this happen to other BMW's and Minis so that doesn't mean its a design flaw. Oh Contraire , that illustrates that it is a design problem. Never happened on any of Nissan or Ford vehicles.
Will keep you updated...
32-41-6-768-827 Fan with Grill 155.17
1 hour of Labor at $94
Wandering Plastic on the highway - $300 and loss of your car for several days
Cobalt $29 Fan shroud - Priceless
-------
I've told them I want it escalated to Mini and someone needs to respond to me personally. The fact that when I browse the Moss Mini catalog there is a 3rd party accessory available that the description even says "stop plastic bag ingestion" says this is an obvious design flaw in the location of the fan intake and inadequate cover. The SA told me he had seen this happen to other BMW's and Minis so that doesn't mean its a design flaw. Oh Contraire , that illustrates that it is a design problem. Never happened on any of Nissan or Ford vehicles.
Will keep you updated...
I believe that the escalation will have to be done by you - not anyone at MINI. The 800 number folks are generally friendly but unhelpful in these situations and typically balk at escalation (they actually told me that there is no higher authority than (i.e., no one to escalate to) the fellow I was talking to!!!). You should escalate through the dealer to the region and then even the region's boss. The dealer will be happy to supply you with name and contact information of those folks. I would also simultaneously post a registered letter to the VP of MINI USA (same postal address as BMW USA) specifically detailing your issue and the resolution you would like to see. It worked for me - it could work for you.
Originally Posted by MacGuruTX
32-41-6-768-827 Fan with Grill 155.17
1 hour of Labor at $94

At least you didn't have to pay SF Bay Area labor rates (about $50 more per hour)

Good luck escalating the problem. I got nowhere trying to have MINI USA cover the fitment of the Cobalt Power Steering Fan Shroud on my 2002 MCS. They did take care of placing the Power Steering Fan on a separate circuit.
Originally Posted by Minitee
I would keep calling MINI USA to complain - the more they hear, the more they'll listen. I'm stunned that this isn't covered by warranty.
Originally Posted by neilgj
I believe that the escalation will have to be done by you - not anyone at MINI. The 800 number folks are generally friendly but unhelpful in these situations and typically balk at escalation (they actually told me that there is no higher authority than (i.e., no one to escalate to) the fellow I was talking to!!!). You should escalate through the dealer to the region and then even the region's boss. The dealer will be happy to supply you with name and contact information of those folks. I would also simultaneously post a registered letter to the VP of MINI USA (same postal address as BMW USA) specifically detailing your issue and the resolution you would like to see. It worked for me - it could work for you.
$300 is a lot for that little fan.
Is there more damage to the attachment points that needs to be repaired
to put another fan on, or are they bilking you for the part and the labor?
Is there more damage to the attachment points that needs to be repaired
to put another fan on, or are they bilking you for the part and the labor?
Originally Posted by caminifan
Don't hold your breath (hoping that MINI USA will relent and decide to cover the repair). It just is not a failure in materials or workmanship.
Originally Posted by resmini
Seems like something that is a design deficiency that can affect the vehicles steering and leave you stranded would warrant at look by the DOT or whoever regulates this kind of thing. How much would it cost to retrofit a shield on all MINI's that don't have one? My guess is about $2.00 per MINI.
I still think that the automobile insurance policy would provide an avenue for covering the repair expense (unless the deductible on the Comprehensive coverage is too high).
i might have missed this point, but how could the dealer work on the repairs without authorization and or advising the repair may not be covered under warranty.
this omission has limited your options so while you might be responsible to pay from their point of view, i would certainly ask them to reduce the charges.
this omission has limited your options so while you might be responsible to pay from their point of view, i would certainly ask them to reduce the charges.
Now that I know what could happen, even though the chances are slight, I couldn't stand it. I just ordered the Cobalt fan cover from Moss-Mini.
Owning a MINI makes me this way.
I might could have gotten the dealer to place a grill for a later, (05 up) model on the fan, but the dealer is 4.5 hours away. I asked the parts guy at Roadshow and he said the plastic fan cover is $33. The Cobalt one for $29.95 looked a lot stronger.
It should arrive next week.
Owning a MINI makes me this way.
I might could have gotten the dealer to place a grill for a later, (05 up) model on the fan, but the dealer is 4.5 hours away. I asked the parts guy at Roadshow and he said the plastic fan cover is $33. The Cobalt one for $29.95 looked a lot stronger.
It should arrive next week.
Originally Posted by caminifan
It would seem that you are comparing apples to oranges. How do you get to the conclusion that splitting the electrical circuits to reduce electrical load should cover the replacement of the motor for ingesting the plastic bag?
Originally Posted by Rick-Anderson
Because there were TWO changes due to bags getting in the fan and causing them to burn up. Their solution was to incorporate a fan cover and split the wiring. So by doing these two improvements, they have acknowledged the design flaw IMHO.
Bag = foreign object = collision. Have your comprehensive insurance cover it if it's more than your deductable. (Your rates may increase though).
Design flaw is a neat idea, but it won't work. Besides the amount involved doesn't make it feasable to involve an attorney to help develop your legal argument.
Design flaw is a neat idea, but it won't work. Besides the amount involved doesn't make it feasable to involve an attorney to help develop your legal argument.
Originally Posted by MGCMAN
Bag = foreign object = collision. Have your comprehensive insurance cover it if it's more than your deductable. (Your rates may increase though).
Design flaw is a neat idea, but it won't work. Besides the amount involved doesn't make it feasable to involve an attorney to help develop your legal argument.
Design flaw is a neat idea, but it won't work. Besides the amount involved doesn't make it feasable to involve an attorney to help develop your legal argument.
The design is inexcusable. I'm not saying that the car should be bullet-proof, but I can think of no other car that's so easily damaged by something as simple and common as a plastic bag on the roadway.
Also, I can believe that there's not enough margin in the cost of the car, that they couldn't fit the fan with something that absolutely prevents this from happening. The bit of screening that they added is the least they could do... seriously.
I love my MINI. There's no other car like it for the price. BUT, this is one of those little things that should be a no-brainer, and keeps MINI near the bottom of the JD Powers survey.
Also, I can believe that there's not enough margin in the cost of the car, that they couldn't fit the fan with something that absolutely prevents this from happening. The bit of screening that they added is the least they could do... seriously.
I love my MINI. There's no other car like it for the price. BUT, this is one of those little things that should be a no-brainer, and keeps MINI near the bottom of the JD Powers survey.





