I just ordered and received my first OEM MINI dealer stuff from Classic Mini.

Man, these guys are GREAT !!!

They are responsive to emails...

They are great with the 20% NAM discount

They shipped my stuff quickly and I can't recommend them enough...

Don't forget these guys are out there. It is such a good deal to buy from them, I wish I didn't live 1,800 miles from their dealership.

So this post is for all the people on NAM that might not know about these guys...

The links to get info from them is below... I will be ordering more stuff from them soon...

- MadHatter

here is info on them: https://www.northamericanmotoring.com/classicmini

and here is their NAM forum:

https://www.northamericanmotoring.co...play.php?f=118

 

I was talking to someone about them in a thread and next thing I know they were PMing me with price and shipping quotes. I am about to see if they can get me a rear brake caliper boot rebuild kit. I have heard really good things about them, so have no reservations about dealing with them.

 

...if only you guys knew the crap i have to deal with, with Classic....

 

What about the parts department?
alpinamike

 

Sales, service, and parts are all different, not-so-rednwhitecooper.

I know many people here in SoCal and around the US who have been absolutely thrilled with their MINI-purchasing experiences from Classic, as well as buying OEM parts from them and having them shipped.

Classic's service department is, of course, another thing. We all have to deal with our own MINI service issues everywhere else in the US.

 

Its all a joke.

The only good part is the Sales staff.

I'm sick of getting letters from the service department trying to get me to give them 5's across the board! Yes, the send me letters!!!

 

Wow they must really be hurting.

Parts is that bad? Even though 20% off. Can't beat that.

I still can't think you would get a letter, i though MINIUSA just calls you.

Is their a good all around dealer out there??

-alpinamike

 

NO dealer is all around good

Parts id half decent, Jayson is the only really helpful one, the others can only tell you whats in the catolog, and nothing more.

Service sucks. All the employees are stuck up BMW guys. They couldnt care less if the MINIs get serviced.

I really dont care if i keep getting letters, they will keep getting 2's and 3's until i see the day where I can walk out of Classic fully satisfied!

The last letter i got i just crumpled it up and thre it out, its just a sad attempt to get me to rate higher....

 

Rick, you do realize that when you take your MINI in for service at Classic (or any other MINI Dealership service department), they can see the ratings you've given them in the past when they put your info up on their computers?

Not telling you to give them undeserved fives, but they do know who is keeping their average down, which affects their pay and bonuses, and they may treat you accordingly. I hate the rating system.

 

Good, i'm glad they see my rating, they deserve them fully!

I hope their average stays down, maybey MINIUSA will notice some of these things and take care of them!

 

d0oD!

ur really mad?!?!?!

how many times have u had a bad experience there?
i had a couple at my dealer, and they hurried up and took care of it Quick enough for them cuz i didnt think it wuz quick enough for me!!!!:smile:

 

Well, there have been several incidences where i was unhappy with service

Hhey dont call to tell me when my car is done, the broke mt door handle twice now, in two different MINI's, they make the simplest jobs long and drawn out, it just gets irritating!

I guess the biggest thing that gripes me is that the service writers just make me uncomfortable whevever im there.

One of the service writers is a nice guy, but even he cant seem to get thigns done!

 

I have to agree with Rick here. I live about 8 miles from Classic and have been purchasing cars from them for almost 20 years now. I took my car in to get a few things done and made the HUGE mistake of going in in the morning before Zack (the MINI service writer) was there. Well the service writer that was there at that time (Rick help me out with his name) Wayne or something like that, was a COMPLETE *********. He had the personality of a sign post.

I purchased the "Classic" extended warranty that gave me a rental car (which the person I arranged the appointment with had scheduled), but this F-up didn't even bother looking at the appointment book. He just said the waiting room is over there and basically blew me off.

My appointment had some minor paint work that needed done plus the 10000 mile service, so I knew the car would be there a while. I was pi$$ed and he knew it by the time I went to the waiting room. He came up about 5 minutes later (after calling his boss (at 7:30AM while he was still sleeping) and asking what he should do. The Moe didn't even ask me if I had an extended warranty.

One last thing, Had I purchased a BMW, I'd have been treated like a god by this MORON.

My lesson learned (and I told this to the other service writer) was that I'll never be put into the position to have to deal with this guy again. I've not received a survey letter from them on that trip.

I do have a few rear windows sitting in the shop that they need to put in because of the scratching (cabrio), but I told them to look into the cause before putting in new windows.

 

That sucks, I was contemplating coming up that way for service because the people in Columbus do the same thing. I was totally pissed when I took my car in for a wash and it was still dirty when it came out.

They use a brush system and brushes can't get the hood completely clean because it is curved. I had thought that since they are a Mini dealer they would know this and actually put a sponge on the part of the hood the brushes dont reach, but they didnt.

Then I sat and looked at my finished car for 15 minutes before having to ask if I could leave. total pain in the ***. I was going to buy some stuff while I was there, but got so pissed that I didn't buy anything. Meanwhile a couple BMW owners seemed to get full body massages with happy endings because they own a BMW.

 

u know!? u guys jus need to buy one of those k00l ///M3 cars (every time i see a blue one i melt) to get super service...at BMW
-- they act like our 'miniS' are their way sumtimes!!!

 

If you mention NAM, and if necessary Classic MINI, to your MINI dealer they might give you the same 20% discount that Classic offers on parts....mine did.

 

Ah the joys of being a BMW step-child!

 

Can't believe anyone would put up with that kind of service. I find just the opposite here in Buffalo. [ Towne MINI ] I do like the service I have gotten from Classic as far as parts go. Jayson and Paul seem very good. Keep your service numbers down and maybe someone will pay attention. If not call MINIUSA and let them know about your displeasure. Sometimes they do help.

 

Jayson at Classic is very speedy at replying to e-mails (whatever happened to Brian Flick?)......anyway, big thumbs-up for Towne MINI too (my "local" dealer) and Greg Korduba, my sales guy. Not had a bad service experience yet, but we've only had the MCS for a year.

 

Oakville MINI in my area have been very helpful keeping me out of their dealership. Just two nights ago on an offramp I went through a large puddle and my DSC light and Service Emmission system now light come on. MINI ran a little rough for about 30 seconds and then everything was OK except the lights remained on. Called the dealer, explained the situation and he said it was probably not the water but a loose gas cap. He said it may take a day to reset the fault through the engine computer once the cap is on tight. I got out of the car opened the gas cap, put it back on, and about 4 hours later the warning lights are off. Who knew?

 

i agree....the service department at classic sucks (and has sucked since 2002).

 

I guess we are pretty lucky around this area. Your correct on all the above.
Greg was just awesome to deal with. Adam in service can't be beat.
Thanks to Towne MINI

 

I would have to agree with redandwhitecooper here. I have had 2 different occasions where the service tech has ordered the wrong part and I have had to bring the car back at a later date.

The first time was when the drivers side tail light began to collect moisture. I ordered the factory "white" tail lights which Classic installed at delivery. At first, they even didn't want to believe that moisture was collecting inside the fixture becasue, at the time I took it in, it was under dry conditions. So I basically had to take the car to self serv car wash, get the area wet and then take the car back to prove it. There was water mark spots in the bottom of the fixture all along, but I had to prove it anyway!!

So after proving it leaked, they ordered a new light fixture, but after over a week of waiting, making a service appointment and taking time to wait for the car, they ordered the WRONG light. They ordered the passenger side instead of the drivers side. This meant waiting, again, and making another service appointment. F*** up number 1.

Now it has happened again. The seat heating unit in the driver seat has failed as there seems to be a short. Classic ordered a new cushion and after waiting for over a week, what happens? I wait in the customer waiting area for 3.5 hours after working all night on 3rd shift and guess what? They pull the car around, I open the door to find Classic ordered the Tarten seat cushion for the standard seat. I have the Tarten SPORT seats!!!!! What completley pisses me off is the service tech looked at this seat for over 3 hours and didn't even realize he was installing a seat cushion that looks COMPLETLEY different. All he had to do is look at the pass. seat and it should have been obvious! So now I wait again, and I'll have to make another appointment, and yes, have to wait AGAIN in the waiting area. All this and Classic is 30 miles away from my home. I'm getting tired of driving back and forth for their F-ups! I think I'm going to approach MINIUSA about deducting all the miles I have had put on the car due to extra trips to the Classic. Yes, I lease my MINI, but will probably buy it anyway. Yet, if I don't, MINIUSA needs to recognize the fact I had to put unecessary miles due to their people.

All this and when they asked if I could come back later in the day to put the old seat cushion back in, as of course, they didn't want me sitting on the new wrong seat cushion for 2 weeks, I said that I hadn't been to bed yet and NO I couldn't come back, I had to basically convince them to let me keep a loaner overnight. They should have offered the loaner right off the bat so I could get home and sleep. As you can see, Classic needs to step back and look at how they treat MINI customers. I'm actually a little ashamed of them, because I actually used to work with these people at Classic BMW about 12 years ago and if this is how they treat people they know, I'm sorry for the customers they don't know personally. Shape up Classic. Thanks for reading this lengthy rant. Cheers!

 

I've actually had pretty decent service at Classic. I must be the only one.

My beef is with the parts department. They always tell me they'll send out a post card when the part arrives. I'm still waiting for it and it's been two weeks now.

The last time I ordered something from them, when I asked them about my part, if it came in, they said they called and left a message, and when I didn't return the call, they sold the part. Now that's a great business practice.

 

Do they give loaners or did you have to buy a warrenty with one?
I talked to the one guy at parts he knew his stuff
and Having a 5 series , i have to say, age plays a big part at any BMW/MINI dealer, I just use to go to a BMW dealer and thats it and i was treated like crap in OHIO/PA both.
I don't think BMW customers get treated better , its the whole dealer itself, if the people like working their and do everything to be so.
Some dealers on her are known for problems , Prestige?? Have you heard the stories?
Don't feel diffirent with having a MINI its the same thing, most older BMW's are not even worth the money that are MINI's are. Heck you could spend $50,000-60,000 on a very loaded MINI, thats more then a basic 5 or basic M3.
They just need better training and with the turnover at the dealers I don't know if that will ever happen.
I have had sewickley BMW treat me like a crap and i spent more on my car then new ones, because of the parts i wanted. they make more money off of that then some warrenty crap. Think about it.
Because they are not consistaint from dealer to dealer, their are problems.
-alpinamike