Hello, It might have also been someone new and did not know about it. I will talk to our team. Sometimes you have to let them know its a forums MINI club discount for "call in only" not chat, they might not remember if they are hear the term NAM discount as they don't know the MINI lingo.

 

I emailed and asked to make sure its FEDEX, so I can reroute to a FEDEX office, but the response was that UPS delivers for UPS FEDEX.
Cant risk a porch theft. The rep could have asked me if I wanted to maybe upgrade shipping, but didn't.
So I called to cancel order, your rep didn't even attempt to save an over $800 sale.

 

Been dealing with Aaron for quite some time for my 05 S. When I spent over a $1000.00 in parts last June to do a major maintenance @ 145,000 mile, Aaron spent a lot of time explaining the benefits of all maintenance parts and everyone of his suggestions worked out perfect! As a former owner of several companies, I have little tolerance for inept, shoddy service and lack of professionalism for any purchase I make. Aaron goes above and beyond expectations and has always followed through with advice and courteous treatment to me. I could shop any part I need for hours a day to save a nickle or dime here and there, but the outstanding service and pleasant attitude from him and his company is a rarity in this age of ghosting employees, supply chain delays and big box rip offs.
Do yourself a favor and buy from Aaron as much as possible if your seeking integrity and professionalism with the affable charm of an old friend.

 

I too, highly recommend buying from OutMotoring- especially since you are in East Tennessee. When you buy from OutMotoring the profits stay local to the area, pay employees and their families and also support my family.

With that large radiator support panel be aware that shipping is insanely expensive due to how large it is but since you're local you can order it and pick it up without paying shipping. Also note that there are lots of non genuine versions out there that are soft plastic and will not hold the front end together as well as the real MINI version.

We're located near Turkey Creek/BMW/MINI dealers in Knoxville and our showroom and warehouse are open for you to stop by. We'd love to meet you and check our your project MINI!