Navigation & Audio Navigation DVD update details

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Mar 21, 2005 | 01:45 PM

#51

Sam

4th Gear

Joined: Feb 2005

Posts: 462

Likes: 1

From: Third planet from the sun

free update

Quote:

Originally Posted by optimind

Not sure if I should feel good or bad about because nobody seems to know what is going on... But I just heard back from my mini dealer and they forwarded me an email that was from mini USA that said the first dvd update is FREE..... Not sure how we go about getting this free update though...

I spoke with MiniUSA today and got the standard line about you get what it comes with period. Any promises of updates made by your dealer are between you and your dealer. If you could make that email available it would be very helpful.

Mar 21, 2005 | 01:59 PM

#52

OctaneGuy

Vendor & Moderator :: MINI Camera and Video & c3 club forum

iTrader: (6)

Joined: Jul 2003

Posts: 8,967

Likes: 2

From: Anaheim, CA

Yeah my DVD Nav came with 2003-1, and while I know 2003-2 is available, it wasn't sent to me automatically. I hardly see any reason why a newer version is going to be sent to me free of charge.

I can only dream I guess!!

Quote:

Originally Posted by samiam01

Mar 21, 2005 | 02:01 PM

#53

CARdiac

5th Gear

Joined: Dec 2004

Posts: 959

Likes: 0

From: Near Gaithersburg, MD

Quote:

Originally Posted by optimind

Can you forward that email to me?

Mar 23, 2005 | 05:51 AM

#54

optimind

Thread Starter

1st Gear

Joined: Feb 2005

Posts: 11

Likes: 0

So it looks like we have again come full circle and you have to love how mini can word things to make it look like you are getting something when you are not.... So we do not get a free update and it looks like many dealers misunderstood "first one is free." Email thread is below for your reading pleasure. I removed all names and email addresses.

From: xyzzy

Sent: Wednesday, March 23, 2005 8:37 AM
To: xyzzy

Subject: RE: Navigation DVD

Thanks for looking into this.. I wish I knew when I purchased my 05 cooper that the nav option is actually 200.00 more because it comes with an old dvd and a new one would be coming out only 6 months later.... Interesting way they say the first one is free.. Do they think anybody would actually buy the nav unit without the dvd? Well.. I would only expect this from mini...... I would just make sure to notify all your sales associates that the first update is not free so other buyers are not mislead..

From:xyzzy

Sent: Wednesday, March 23, 2005 8:14 AM
To: xyzzy

Subject: RE: Navigation DVD

It appears as though we have been misunderstanding the line “the first one is free”. After more communication with MINI I have come to realize that the “first one” is actually the one we give you at delivery not an additional update as we had assumed. I’m very sorry for the inconvenience but it looks as though the 800 number is correct.

Original Message-----
From: xyzzy
Sent: Monday, March 21, 2005 4:19 PM
To: xyzzy
Subject: RE: Navigation DVD

Thanks for getting back to me... So how do we receive this update? I have been in contact with corp mini (the 1800 number) and navtech and they said the disc is coming out in April and that it has to be purchased at the dealer... So it seems like mixed messages are being sent around...

From:xyzzy

Sent: Monday, March 21, 2005 4:08 PM
To: xyzzy
Subject: FW: Navigation DVD

xyzzy contacted me about the trouble you are having with the navigation CD so I thought I should forward this email on to you. They are supposed to cover the first update as you can see from below.

Please let me know if I can assist you with anything else.

Have a great day,

xyzzy

Original Message-----
From: xyzzy@miniusa.com
Sent: Monday, March 21, 2005 3:42 PM
To: xyzzy
Subject: RE: Navigation DVD

xyzzy, the first one's free.

From:xyzzy@miniusa.com
Sent: Saturday, March 19, 2005 9:39 AM
To: xyzzy
Subject: Navigation DVD

What is the policy on the Navigation CD updates?

Thanks,

xyzzy

Mar 23, 2005 | 07:44 AM

#55

eVal

6th Gear

Joined: Dec 2004

Posts: 3,802

Likes: 0

From: SF Bay Area

Pathetic - BMW is being ridiculous (as usual). For $1700 the nav info should reflect the year the car is bought in not something from 2 years ago. You can be sure that Lexus would not be treating their customers the same way. It is sad really, I have bought several BMWs as they are great cars to drive, but the service and BMWNA policies are just awful, and after this Mini I don't think I will be back again.

Mar 23, 2005 | 11:40 AM

#56

Goatherder

3rd Gear

Joined: Dec 2004

Posts: 168

Likes: 0

From: Vermont

Well, looks like the only way I am going to be able to get a free 2005 DVD is to buy another MINI when it becomes avalilble. Works for me!

Mar 29, 2005 | 11:42 PM

#57

Sam

4th Gear

Joined: Feb 2005

Posts: 462

Likes: 1

From: Third planet from the sun

just did satisfaction survey

and at the end of the survey they requested "Additional Comments' so i wrote the following:

[font=Times New Roman][size=3]I am quite disappointed in MiniUSA handling of updates to the Navtec navigation system. I find it quite arrogant not to automatically receive at least one free update to a system that cost me $1700.00. This is doubly insulting in that I took ownership of my car on March 23 and Navtec has scheduled a new release on April 1st. Then for ‘AskMini’ to say that my salesperson made an error in telling me that the first update is free – is patently absurd. I have to ask to what end and to what benefit would my salesperson say such a thing? To seal the deal? To keep me from walking out of the showroom? That doesn’t make sense – and what doesn’t make sense is probably not true. Clearly this statement was the result of training. Training conducted by Mini USA. My research on the web among various Mini user groups supports my conclusion that this statement of “the first update is free” has been made by sales people at various Mini dealerships through out the US.[/size][/font]

Mar 30, 2005 | 12:47 PM

#58

optimind

Thread Starter

1st Gear

Joined: Feb 2005

Posts: 11

Likes: 0

Since it is almost April I called Navteq to see if things were on schedule for an early April release but now they are saying Late April to early May.... I think I am just going to start cutting up a paper map to make it fit in the nav window. Then as I am driving I will update them myself..

Mar 31, 2005 | 08:12 PM

#59

HowardPM

4th Gear

Joined: Nov 2004

Posts: 462

Likes: 0

From: Centreville, VA

According to Roadfly.com

Mini Of Sterling will sell a update DVD here is the information.

[font=Arial,Helvetica,Helv][size=2]Ther NAV Disc update P/N 99 00 0 006 060 $225.00.

Not sure what year/version it is though.
[/size][/font]

Apr 1, 2005 | 06:28 PM

#60

sambusik

6th Gear

Joined: Feb 2003

Posts: 2,489

Likes: 0

From: Chicago, IL

I actually did get a free CD update from NavTeq. It wasn't the MINI sales person who told me that, NavTeq did.

A couple of years ago, I bought the car in Feb, and got a free Map 1 update in October.

Apr 8, 2005 | 12:06 PM

#61

npartist

4th Gear

Joined: Aug 2002

Posts: 352

Likes: 1

From: Farmington Hills, MI

I Got A Free One

yeah you do get a free one, or atleast I did. Delivered in Oct 02 and got a new cd around mid 03.

Apr 13, 2005 | 02:49 PM

#62

TheOfficeMaven

6th Gear

Joined: Sep 2004

Posts: 1,497

Likes: 0

From: Orange County, CA

Snip

Apr 13, 2005 | 03:13 PM

#63

chrisfb1

5th Gear

Joined: Mar 2003

Posts: 689

Likes: 0

From: Washington DC

Hey Mike
how about for those who forgot your email!

chris_fb1@hotmail.com

Apr 13, 2005 | 03:17 PM

#64

TheOfficeMaven

6th Gear

Joined: Sep 2004

Posts: 1,497

Likes: 0

From: Orange County, CA

Snip

Jan 20, 2006 | 08:19 PM

#65

mr_edly

3rd Gear

Joined: Nov 2004

Posts: 290

Likes: 0

From: Madison, WI

the next DVD map data update (North America) for MKIV: Feb 2006.
http://www.bimmerboard.com/forums/posts/148109

Jan 21, 2006 | 07:48 AM

#66

MSFITOY

OVERDRIVE

Joined: May 2003

Posts: 7,926

Likes: 41

From: Greensboro, NC

oooo...please keep me updated

Jan 21, 2006 | 08:27 AM

#67

eVal

6th Gear

Joined: Dec 2004

Posts: 3,802

Likes: 0

From: SF Bay Area

me too

Jan 31, 2006 | 03:13 PM

#68

The_iaiN

2nd Gear

Joined: Apr 2003

Posts: 114

Likes: 0

From: Hudson, New Hampshire

recieved my car about six months ago (june 2005) with 2003 maps, the same maps I recieved with my 2003 MCS... I am waiting for this new update to raise a stink with my dealer. If i get it, I may start offering a .torr.