South Bay MINI - Sales Manager Jennifer Osborn simply best in industry
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Joined: Jul 2005
Posts: 4
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From: Los Angeles
South Bay MINI - Sales Manager Jennifer Osborn simply best in industry
Problems frequently occur; it is however quite rare when an auto dealership steps up and takes responsibility for their mistakes.
I had a problem at South Bay MINI with my custom order for a 2006 MINI Cooper S Convertible.
What I never expected, was that an extremely pregnant South Bay MINI dealership Sales Manager - Jennifer Osborn would come out of Maternity Leave to go in and amicably solve the problem. That is way above and beyond the call.
South Bay Mini is lucky to have Jennifer Osborn as their Sales Manager. They are also lucky to have their dealership's General Manager - Will Silva.
A mistake occured in my order which resulted in the wrong rims and tires arriving on my custom ordered MCSC. Mistakes happen. It took a special dealership however - South Bay MINI to correct the oversight and provide the customer service necessary to solve the problem.
South Bay MINI charges MSRP for their MINI's. That helps my personal bottom line.
South Bay MINI works to provide exemplary customer service in order to fix mistakes. That's priceless.
SG
I had a problem at South Bay MINI with my custom order for a 2006 MINI Cooper S Convertible.
What I never expected, was that an extremely pregnant South Bay MINI dealership Sales Manager - Jennifer Osborn would come out of Maternity Leave to go in and amicably solve the problem. That is way above and beyond the call.
South Bay Mini is lucky to have Jennifer Osborn as their Sales Manager. They are also lucky to have their dealership's General Manager - Will Silva.
A mistake occured in my order which resulted in the wrong rims and tires arriving on my custom ordered MCSC. Mistakes happen. It took a special dealership however - South Bay MINI to correct the oversight and provide the customer service necessary to solve the problem.
South Bay MINI charges MSRP for their MINI's. That helps my personal bottom line.
South Bay MINI works to provide exemplary customer service in order to fix mistakes. That's priceless.
SG
Last edited by fuzzydice; Mar 9, 2006 at 01:08 PM. Reason: Problem resolved amicably
6th Gear
Joined: Dec 2004
Posts: 3,802
Likes: 0
From: SF Bay Area
Glad to hear that it worked out - saw your first thread and it didn't sound right at all and I am happy to hear they made things right. I hope the person/people that were not up to doing the right thing at first learned something and changed their ways.
Vendor & Moderator :: MINI Camera and Video & c3 club forum
iTrader: (6)
I completely agree. They are very professional, and I'm happy that your problems were solved to your satisfaction.
Richard
Richard
Originally Posted by fuzzydice
Problems frequently occur; it is however quite rare when an auto dealership steps up and takes responsibility for their mistakes.
I had a problem at South Bay MINI with my custom order for a 2006 MINI Cooper S Convertible.
What I never expected, was that an extremely pregnant South Bay MINI dealership Sales Manager - Jennifer Osborn would come out of Maternity Leave to go in and amicably solve the problem. That is way above and beyond the call.
SNIP
South Bay MINI charges MSRP for their MINI's. That helps my personal bottom line.
South Bay MINI works to provide exemplary customer service in order to fix mistakes. That's priceless.
SG
I had a problem at South Bay MINI with my custom order for a 2006 MINI Cooper S Convertible.
What I never expected, was that an extremely pregnant South Bay MINI dealership Sales Manager - Jennifer Osborn would come out of Maternity Leave to go in and amicably solve the problem. That is way above and beyond the call.
SNIP
South Bay MINI charges MSRP for their MINI's. That helps my personal bottom line.
South Bay MINI works to provide exemplary customer service in order to fix mistakes. That's priceless.
SG
6th Gear
Joined: May 2002
Posts: 1,243
Likes: 0
From: So Cal
Fuzzy, thank you for posting this. Most of us are quick to flare when things don't go our way, and then when things do, we don't always take the time to give recognition when it is due. Thanks for taking time to do just that. 
I haven't had occasion to work with South Bay, but knowing they went the extra mile to fix an error, will help me keep them in mind for future business.
I haven't had occasion to work with South Bay, but knowing they went the extra mile to fix an error, will help me keep them in mind for future business.
pug poo picker-upper
Joined: Jun 2002
Posts: 9,803
Likes: 30
From: California
Originally Posted by fuzzydice
What I never expected, was that an extremely pregnant South Bay MINI dealership Sales Manager - Jennifer Osborn would come out of Maternity Leave to go in and amicably solve the problem.
That was definitely unexpected. Whoa. Jennifer is awesome. I'm happy to say I got my MINI from her.
She's not quite the second coming of Miniqueen, but she's very close.
1st Gear
Joined: Jul 2005
Posts: 16
Likes: 0
From: San Pedro, California
I Have Had Great Luck With South Bay's Service Dept. Being A Shop Owner Myself I'd Say Their Doing A Damn Good Job, Great Communication & The Job Done Right A+ From Me Boys Keep Up The Good Work
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