Hello NAMers.

I would not be surprised if a few posts come up here that complain about Motor Swag's crummy customer service. Combined with the Dragon trip, the moving all of our inventory to the Mid West for order fulfillment (and the general growth of our wholesale orders) we hit a bump.

There have been some late orders, a few lost completely and a couple of emails left unanswered. If it matters, all is well now in the world of interstate and international shipping; and hopefully, anyone affected has been contacted and their order handled on an individual basis--some with phone calls.
I'm sure I lost some customers along the way and I hope to get them back. Others have been very understanding and patient.

Here are a few quotes from them:


<<Hi Jeff,

I think I know what was going on about the
mis-delivery concern I have mentioned to you. Think I
might have checked the wrong mail. Happened that I
have two emails received (around the same time) from
USPS for two products I have ordered, one is that
order from you. Guess I have been checking the wrong
email yesterday of the other product I have ordered
from another company which had delivered, and think it
was the tracking of the decal I ordered from you.

So, sorry for any inconvenience I brought you and will
wait for couple more days to see if the item comes,
Will let you know if I did not receive it after few more
days.

Anyway, this incident lest me know that your company
is really responsive and means business.

Thanks much,

Frankie>>



<<<--- borgioli74@xxx.comwrote:

> Awesome my wife will be stoked with a not so big
> men's shirt now!
>
> Thank you, and GREAT customer service and response
> time! >>>


<<Jeff

Thanks for keeping me informed. Because of the delay, I suppose I would prefer the “Blue on Blue 6-12 months”.
Keep me posted.
Tom >>

Anyone who has an unresolved issue should email me jeff@miniswag.com . I'm online several hours per day/night and you'll get a quick reply.

In our 3 years as a NAM sponsor/vendor we've not had a run like this and it will not happen again.

Again, we are up and running to speed on all coasts and eager to continue providing you with unique and quality goods and services.

Cheers.



Jeff de la Rosa
Proprietor