Way has a LOT of things that he must do every day, and he only has so many hours. He spent time trying to get the product at the price you wanted to pay... you even admit that there are many out there at higher prices. How long should he spend trying to find a product to replace one that had been discounted, when he never actually charged you a dime?

Sure, he should have called you or emailed you, but I BET that he was ordering and waiting, and still trying to find that part. And taking care of other customers, many of whom have cars waiting for his attention.

I don't blame Way one bit, he has been very civil to you and you are making a big deal out of something that looks very petty to the rest of us. Sorry, but it's true.

Go pay a little more and get your CF parts, please.

 

Yes at the time of talking to you prior to you purchasing them on phone I said they were New, don't remember saying never installed but it is possible. At that time that is what I knew of the parts sitting on my shelf. I thought they were brand new as they were and in the original boxes. I would have told anyone that. BUT after you ordered them I found they were not as I said and I was wrong. I've clearly acknowledged that. And I called to tell you that. I did NOT send them to you and you find out I was wrong. I feel you are acting like I intentionally said that they were new and I knew the weren't. Don't you think if that was the case I would have just sent them to you?? And been a crook?

FACT:
Also there is no way it was 2 weeks from the date you purchased that I told you I found one damaged. Reason I know that is I looked through my emails and have the email from June 3rd at 10:12am I emailed you a pic of the damaged cap to let you decide if you wanted it. That was 11 days from the original order. And you know I had talked to you and told you the situation and told you I would send you pics of the damage to let you decide if you wanted them for the discounted price or not.

NO I have not contacted you from the last time we talked on the phone and you didn't want the damaged cap. Like I said during that phone call I would try to source one and would let you know when I found one. To this day I still have NOT gotten one, therefore I have NOT contacted you since I don't have one. If you wanted me to call you and stroke your ego here is how that phone call goes:
Hey I still don't have one
when you going to get one?
Don't know
any idea when you can get it
No I put one on order but haven't got any
where is it?
if I knew I would have gotten it
how much longer you think it will be?
don't know, I'll call you when I get one
so you think it will be next week?
don't know I'll call you when I get one
will it be this month?
don't know I'll call you when I get one

These phone calls just go no where and leave you with the exact same info you had before the call and leaves me with the same plan to call you when I get one. And if I go the other way on the call and take a guess and say next week you the customer will get even more mad when that doesn't happen.

Don't know about the "personal assurance" I gave you on the phone. And "making a commitment"?
I never sent you a product not as described, or even charged you.
I understand you want a set of carbon mirror caps.
I don't have a "new never installed set", as acknowledged before.
I've acknowledged I was wrong when I said they were new prior to the order.
I haven't received any from my supplier, and don't know if I will.
I don't make them.
I don't have any control over my supplier to make them give them to me.
So what do you want me to do about it?

 

Both Mike and Way have made their point. Will the moderators just close this thread and block any more threads or posts that refer to this. Thanks

 

Way, you have NEVER called me. Check your phone records, because I have.

More common ground, I think "a week and a half or so" translates to 11 days.

Way, this is pretty simple. I called to confirm availability, condition, and price. You didn't tell me you'd check them and get back to me, you told me they were "new, had never been installed." After you dicovered they were damaged you never contacted me. After waiting 11 days to receive them I called to ask for a tracking number, which is when I learned about the issue.

I believe this is very poor customer service.

 

Sorry to say Mike but just drop it. Your argument is valid but I don't think it's worth going in circles. Facts are that you don't have a CF mirror cap. Way doesn't either. You lost nothing. What's the point of publicly bashing someone if you lost nothing. To get a response from Way? There are other ways you could've gone about this. just saying...

 

Yea I tend to agree with MINI4LYF. This has gotten to the point of beating a dead horse Mike and you've gotten answers, justification for Way's actions, and then some. You appear to not want to accept those from Way and instead look to instigate a fight. Leave it be.