A *HUGE* shoutout to the folks at Sandia MINI in Albuquerque!!
Thread Starter
|
Moderator
Joined: Jul 2008
Posts: 11,899
Likes: 2
From: Fredericksburg, VA
A *HUGE* shoutout to the folks at Sandia MINI in Albuquerque!!
It's a long story. 
My fiancee, Lisa, traveled to Mesa, Arizona, over the weekend. When she started her 2011 Countryman S All4 yesterday morning, it was sluggish to start and struggled to go. She said that happened twice in the morning. She departed early Monday morning to return to the Denver area.
At a little after 1pm, I received the dreaded phone call (I'm in Boulder). MINI gave a yellow temperature warning light, lost power. She pulled over and waited for 30 minutes in hopes that the engine just needed to cool down. Got in and tried again, but the car would barely move. She coasted it to a rest area somewhere between Albuquerque and Sante Fe. She called me, we agreed that roadside assistance was the best plan. Tow truck, yadda yadda yadda.
They (she and her two children) arrived at Sandia MINI with the tow truck at 4pm. The didn't have any loaners, and even if they did, they said they wouldn't give her one for as far as she needed to go. So, agitated and anxious, they waited for word from service. By 5pm, service reported that the likely suspect was a bad thermostat. They said the car should be done by 9:30 or 10 the next morning.
Skipping the obvious details of a hotel stay (for which we hope to seek reimbursement from MINI), I will just say that Sandia chauffeured them to a hotel (and back the next morning), and called at 10:30am telling her that Miss MINI was done and ready to roll.
On a rush request near the end of the business day, Sandia worked some magic!!! Mark Berg, Peter Brown, and the rest of the service department at Sandia MINI, if you read this, THANK YOU SO, SO, SO MUCH!!!! You freakin' kick ***.
My fiancee, Lisa, traveled to Mesa, Arizona, over the weekend. When she started her 2011 Countryman S All4 yesterday morning, it was sluggish to start and struggled to go. She said that happened twice in the morning. She departed early Monday morning to return to the Denver area.
At a little after 1pm, I received the dreaded phone call (I'm in Boulder). MINI gave a yellow temperature warning light, lost power. She pulled over and waited for 30 minutes in hopes that the engine just needed to cool down. Got in and tried again, but the car would barely move. She coasted it to a rest area somewhere between Albuquerque and Sante Fe. She called me, we agreed that roadside assistance was the best plan. Tow truck, yadda yadda yadda.
They (she and her two children) arrived at Sandia MINI with the tow truck at 4pm. The didn't have any loaners, and even if they did, they said they wouldn't give her one for as far as she needed to go. So, agitated and anxious, they waited for word from service. By 5pm, service reported that the likely suspect was a bad thermostat. They said the car should be done by 9:30 or 10 the next morning.
Skipping the obvious details of a hotel stay (for which we hope to seek reimbursement from MINI), I will just say that Sandia chauffeured them to a hotel (and back the next morning), and called at 10:30am telling her that Miss MINI was done and ready to roll.
On a rush request near the end of the business day, Sandia worked some magic!!! Mark Berg, Peter Brown, and the rest of the service department at Sandia MINI, if you read this, THANK YOU SO, SO, SO MUCH!!!! You freakin' kick ***.
Thread
Thread Starter
Forum
Replies
Last Post
