Are you claiming that MINIUSA will cover warranty work for a car that has been "raced"? Or that your dealership will try and get warranty work done?

 

Brad


Your right, Mini did step up and take care of the situation. However, there is no other side to the situation other than what was posted. I do applaud Mini USA for stepping up though, and, yeah, this issue is dead. :-) In regards to Mazda, hopefully they dont have any bad apples in the bunch, so far so good. ;-) They have been more than helpful bulding my C-Stock Miata, now I just need to learn how to drive it. lol


Craig Wilcox

And yeah, I do miss the Mini. I may add another to the collection in another year or so....

 

You have to be kidding! Would you like to detail the less than honest portions of "the side we heard"? Better yet maybe Mini would like to post their side!

 

Hi Brad, the thread hadn't had any posts for 2 months... You're comments brought it back to life! Sometime it's best to let the sleeping baby sleep....

Also, Mini has to watch the vocabulary... From Ms whatevers letter, "the warranty shall be null and void if the vehicle has been used in any competitive event" This literally means that entering your car in a judged car show could be ground for warranty termination!!!!! (I know that's not what she meant, but it is what she wrote! Really "any competitive event" is a very, very broad statement.... )

Matt

 

When I discussed that with them I told them we needed to void the warranty on everyone in the MINI club that ran the competitive event fuel economy run we sponsored to Savannah. After the a good laugh, they agreed the wording was open to wild interpetations. I personally think they want to leave it that way to be able to keep the legal department from making the rules on taking care of customers. If anyone has any issues, I'd be glad to hear about it and offer assistance getting to the side of the company that supports and appreciates those of us that compete in a MINI product. Most all the motorsports junkies I know realize the difference between normal hard driving and abuse.

Brad

 

Brad.......could you clear something up for us? When you send off the "invoices" to MINIUSA for warranty reimbursement how thorough is their audit of these? Or rather, if they notice a trend from a dealership doing warranty work on questionable items possibly tied to "racing/HPDE's" will MINIUSA deny the coverage or do they strictly go by the SA's determination?

 

Delaerships are responsible to make the initital determination about what is or is not warranty. Any time there is a question, a smart dealership will call MINI and leave the determination to them. On "normal" claims, the repairs are submitted by computer and paid. However they will randomly request the old parts back for inspection and can charge the dealership back for repairs that, upon inspection of the parts, were not defects in the parts or workmanship. They will also pop in for a surprise audit and review a couple months or years worth of claims. The do the use the computer system to flag dealerships with higher than normal claims by a specific repair operation. These red flags can send an audit team to the dealership. And just like an IRS audit, they rarely leave without generating a chargeback. This policy is the same for all of the more than a dozen manufacturers I've worked with in 38 years in the business. Our policy is when in doubt, ask. Almost in every case, they do what is right for the customer.
Brad