Drivetrain Alta Intercooler
#51
#53
#55
Yes, but there will be more requests that take time and effort. The op should not have to do a bunch of extra stuff just to get a good part. It is not his/her fault that this sh*t was damaged. All that stuff about poor packaging, shipping issues, bad quality control can be determined after the IC is returned. It is unrelated to the op anyway and should be a separate internal investigation. One should help minimize the bs not string the op along.
#56
We aren't stringing him along!! I asked him the day he posted for pics to find out what the damage was. I never said it was his fault it was damaged. And I have been in contact with Porthos off thru Email and PM anyways. Sooo...he doesnt take a pic and I send a replacement out...and it shows up with the same dents..then what? Then we get flamed for sending out another dented IC....when come to find out the packaging wasn't sufficient. They say a picture is worth a thousand words..
#57
#60
Yes, but there will be more requests that take time and effort. The op should not have to do a bunch of extra stuff just to get a good part. It is not his/her fault that this sh*t was damaged. All that stuff about poor packaging, shipping issues, bad quality control can be determined after the IC is returned. It is unrelated to the op anyway and should be a separate internal investigation. One should help minimize the bs not string the op along.
Well the brand new TV box was open, and instead of a big screen TV there were a lot of BRICKS, and cardboard... the customer tried to blame the store and said that they sold it that way; after a little convo with the manager they decided they did not want the "TV" or the refund and left the store without their merchandise.
It's perfectly fine for the vendor to check on the product, and try to determine if OP damaged it or not. If OP did not damage it, then sure he deserves a full refund + shipping from ALTA.
I guess I just don't blindly trust people like some.. And I can take a picture, upload it online and send it to a number of people in less than a minute. The argument that it takes time and effort is moot.
#61
Here's a funny story. At one time my mother was a manager of one of the retail stores. Someone bought a large screen tv, couple days later they decided to return it - it was all packaged and stuff, it seemed like it hadn't been even open yet. And that is precisely what the customer insisted on, it has not been opened, ever. However, the store policy was to inspect all returning merchandise without questions.
Well the brand new TV box was open, and instead of a big screen TV there were a lot of BRICKS, and cardboard... the customer tried to blame the store and said that they sold it that way; after a little convo with the manager they decided they did not want the "TV" or the refund and left the store without their merchandise.
It's perfectly fine for the vendor to check on the product, and try to determine if OP damaged it or not. If OP did not damage it, then sure he deserves a full refund + shipping from ALTA.
I guess I just don't blindly trust people like some.. And I can take a picture, upload it online and send it to a number of people in less than a minute. The argument that it takes time and effort is moot.
Well the brand new TV box was open, and instead of a big screen TV there were a lot of BRICKS, and cardboard... the customer tried to blame the store and said that they sold it that way; after a little convo with the manager they decided they did not want the "TV" or the refund and left the store without their merchandise.
It's perfectly fine for the vendor to check on the product, and try to determine if OP damaged it or not. If OP did not damage it, then sure he deserves a full refund + shipping from ALTA.
I guess I just don't blindly trust people like some.. And I can take a picture, upload it online and send it to a number of people in less than a minute. The argument that it takes time and effort is moot.
All I am saying is that processes should be more oriented toward minimizing the impact on the customer in the case of an issue.
One does not have to place the customer in the middle of the issue investigation that can be lengthy, delaying final resolution for the customer.
If the processes are streamlined properly (to what is really needed), the company can minimize the impact on the customer and still maintain control of the situation. This way the customer and the company can both be happy. That is all I was trying to say.
#62
#63
#64
Well the brand new TV box was open, and instead of a big screen TV there were a lot of BRICKS, and cardboard... the customer tried to blame the store and said that they sold it that way; after a little convo with the manager they decided they did not want the "TV" or the refund and left the store without their merchandise.
ya some people will try to scam the store, however, Best Buy, got busted shipping out floor tiles & newspaper as brand new hard drives.
http://boingboing.net/2007/10/29/bes...nt-refund.html
#66
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sucks, but not surprised. I know personally I've gotten dented radiators and such, that's the problem with not buying things in person. That could have avoided all of this mess, but then again, I don't know of any local shops that carry Alta parts, so that's a huge deterrent for me.
honestly though, I think alta does more damage to themselves being so active on this site then if they just sat back and only updated on new happenings. Posting up defensive posts when a product is found to be "defective" is really not great business practice. Every manufacturer has issues because manufacturing isn't perfect, but you don't see them up defending themselves every time it happens. They take appropriate action and move on. Those negative posts die quickly, instead of staying at the top of the page for everyone who passes by to read.
I see Alta's side of the argument and agree with their stance so far. Small dents like that could have been caused by a consumer improperly handling the item, or from the shipping company. If they just immediately jumped to sending a new one out, Alta might need to eat the cost(which they still might do), but they might as well rule out all possibilites before that happens.
as for improper fitment of parts, you get what you pay for. If you buy the cheapest thing on the market, don't expect a perfect QC program to make sure everything is 100%.
honestly though, I think alta does more damage to themselves being so active on this site then if they just sat back and only updated on new happenings. Posting up defensive posts when a product is found to be "defective" is really not great business practice. Every manufacturer has issues because manufacturing isn't perfect, but you don't see them up defending themselves every time it happens. They take appropriate action and move on. Those negative posts die quickly, instead of staying at the top of the page for everyone who passes by to read.
I see Alta's side of the argument and agree with their stance so far. Small dents like that could have been caused by a consumer improperly handling the item, or from the shipping company. If they just immediately jumped to sending a new one out, Alta might need to eat the cost(which they still might do), but they might as well rule out all possibilites before that happens.
as for improper fitment of parts, you get what you pay for. If you buy the cheapest thing on the market, don't expect a perfect QC program to make sure everything is 100%.
Last edited by dwf137; 08-17-2009 at 09:03 PM.
#69
I can tell you the Forge is a perfect fit & comes as a complete kit (pre-trimmed grill & all), but the Helix is also a nice fit and you can get away with installing it without any trimming. If Helix added the hardmount tabs like the OEM & Forge intercoolers it'd be a winner.
I wouldn't hold my breath on any sort of refund, at best they'll hopefully cover the shipping and send you a replacement in some sort of timely fashion.
I wouldn't hold my breath on any sort of refund, at best they'll hopefully cover the shipping and send you a replacement in some sort of timely fashion.
#70
#71