R50/53 warranty problem
hi:
my first post. I have a 2002 MCS , check engine light came on and I toke it to the dealer . At first they told me problem is O2 sensor . then they called me back and they said it could be my cumputer . And I do have after market parts on it like 15% reduction gear . they can not warranty this . What they want to do is, to bring the supercharger back to 0% reduction gear and then check out the problem . :???:
And they think computer is bad . First I like to know what the supper charger have to do with ECU , and if the boost is higher then what it should be , first thing to go is your engine , O2 sensor and ect... not ECU
I need help what should I do?
my first post. I have a 2002 MCS , check engine light came on and I toke it to the dealer . At first they told me problem is O2 sensor . then they called me back and they said it could be my cumputer . And I do have after market parts on it like 15% reduction gear . they can not warranty this . What they want to do is, to bring the supercharger back to 0% reduction gear and then check out the problem . :???:
And they think computer is bad . First I like to know what the supper charger have to do with ECU , and if the boost is higher then what it should be , first thing to go is your engine , O2 sensor and ect... not ECU
I need help what should I do?
as you sow so shall you reap...
Bou, I don't have any answers for you, not being as technically minded as some here. Maybe you should ask these questions in the Beneath the Bonnet forum? Or go and do some searching there to find some answers.
Good luck!
SCoop
>>that's kind of harsh XAlfa, don'tcha think? Especially since so many people on this board have mods and rave about them, and they haven't had problems like this.
I suppose, but I'm not saying the mods had anything to do with the problem. They just make the solution a lot more complicated at best, and expensive at worst. But I'm sure that bou knew what s/he was getting into...
I suppose, but I'm not saying the mods had anything to do with the problem. They just make the solution a lot more complicated at best, and expensive at worst. But I'm sure that bou knew what s/he was getting into...
>>as you sow so shall you reap...
seems a little righteous and out of step with this forum don't you think??? if this were the case then everyone with modifications would be having engine problems....????
seems a little righteous and out of step with this forum don't you think??? if this were the case then everyone with modifications would be having engine problems....????
bou,
Aloha and welcome to NAM.
Sorry to hear about your problem. You didn't say that you did have the 15% reduction pulley installed in your post but you implied that you did. Who installed it??
I'd recommend giving Randy Webb or Eric Savage (Helix13) a call and explain what happened.
The problem is that the dealer wants to blame trouble on your mods when they really need to clearly demonstrate how any of your mods could possibly be the cause of the problem. They have to prove that your mod caused the problem not they have to assume that your mod caused the problem. The burden of proof is on the dealership not you.
As far as you are concerned you assume that your mods are clearly working fine and that they have nothing to do with your current problem. This is where a good mechanic that knows MINI can be helpful so if the person that installed your pulley is Eric or Randy then please do consult with them about this.
Now if your installer was someone else but close to the dealership then you might consider this. First talk to Eric or Randy to get a strategy going on how to approach this problem. Then have your mechanic talk to either Randy or Eric- whoever you got a chance to form a strategy with. Have the local mechanic talk to the dealership service dept with your strategy in mind.
Dealers can give you a hard time and sometimes you can return your mods to stock and sometimes not. I tried to get the ECU software v.36 installed in my MCS and the dealer refused to touch it because I had ignition system upgrades installed and they said they could not tell if the problem of stumble or yo yo was due to the upgrade or not.
In any case good luck and let us know how things go for you. Both Eric and Randy are very capable and have tons of experience with the pulley and any possible problem related to them and other mods.
Aloha and welcome to NAM.
Sorry to hear about your problem. You didn't say that you did have the 15% reduction pulley installed in your post but you implied that you did. Who installed it??
I'd recommend giving Randy Webb or Eric Savage (Helix13) a call and explain what happened.
The problem is that the dealer wants to blame trouble on your mods when they really need to clearly demonstrate how any of your mods could possibly be the cause of the problem. They have to prove that your mod caused the problem not they have to assume that your mod caused the problem. The burden of proof is on the dealership not you.
As far as you are concerned you assume that your mods are clearly working fine and that they have nothing to do with your current problem. This is where a good mechanic that knows MINI can be helpful so if the person that installed your pulley is Eric or Randy then please do consult with them about this.
Now if your installer was someone else but close to the dealership then you might consider this. First talk to Eric or Randy to get a strategy going on how to approach this problem. Then have your mechanic talk to either Randy or Eric- whoever you got a chance to form a strategy with. Have the local mechanic talk to the dealership service dept with your strategy in mind.
Dealers can give you a hard time and sometimes you can return your mods to stock and sometimes not. I tried to get the ECU software v.36 installed in my MCS and the dealer refused to touch it because I had ignition system upgrades installed and they said they could not tell if the problem of stumble or yo yo was due to the upgrade or not.
In any case good luck and let us know how things go for you. Both Eric and Randy are very capable and have tons of experience with the pulley and any possible problem related to them and other mods.
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bou, I'm a little confused, and maybe you can provide some more info here that could result in more or better help from the NAM community...
Looking at your website (the one in your user info), it appears that you installed your pulley mod yourself and that you have a rather complete shop for doing this sort of work (and do it commercially). Thus, if you really have no idea what's behind the check engine light - which btw, I'm guessing that you HAVE looked further into this yourself than just taking it to the dealer - how about just taking it back to the OEM pulley and then getting a dealer to look at it? If you've investigated the problem further than what you've posted already, it would help if you post the results of that investigation as well as a list of what other engine and electrical system mods you have.
Finally, it may be helpful (as some have indicated) that you go to another dealer. You appear to be in SoCal, and there are a couple of dealers there that reportedly are absolutely awful. Perhaps go over to the SoCal regional forum and ask around for a reputable dealer?
Looking at your website (the one in your user info), it appears that you installed your pulley mod yourself and that you have a rather complete shop for doing this sort of work (and do it commercially). Thus, if you really have no idea what's behind the check engine light - which btw, I'm guessing that you HAVE looked further into this yourself than just taking it to the dealer - how about just taking it back to the OEM pulley and then getting a dealer to look at it? If you've investigated the problem further than what you've posted already, it would help if you post the results of that investigation as well as a list of what other engine and electrical system mods you have.
Finally, it may be helpful (as some have indicated) that you go to another dealer. You appear to be in SoCal, and there are a couple of dealers there that reportedly are absolutely awful. Perhaps go over to the SoCal regional forum and ask around for a reputable dealer?
>>hi:
>> my first post. I have a 2002 MCS , check engine light came on and I toke it to the dealer . At first they told me problem is O2 sensor . then they called me back and they said it could be my cumputer . And I do have after market parts on it like 15% reduction gear . they can not warranty this . What they want to do is, to bring the supercharger back to 0% reduction gear and then check out the problem . :???:
>>And they think computer is bad . First I like to know what the supper charger have to do with ECU , and if the boost is higher then what it should be , first thing to go is your engine , O2 sensor and ect... not ECU
>>
>>I need help what should I do?
>>
Bou,
Give us a little more detail as to the circumstances surrounding the problem. I have had a similiar problem. In fact the check engine light coming on seems to be a more common occurence that it should be. If you can give us some more information we can help point you in the right direction. I have the same mods as you. As far as I know, everyone who has had this problem it doesn't have anything to do with the pulley or items like that.
>> my first post. I have a 2002 MCS , check engine light came on and I toke it to the dealer . At first they told me problem is O2 sensor . then they called me back and they said it could be my cumputer . And I do have after market parts on it like 15% reduction gear . they can not warranty this . What they want to do is, to bring the supercharger back to 0% reduction gear and then check out the problem . :???:
>>And they think computer is bad . First I like to know what the supper charger have to do with ECU , and if the boost is higher then what it should be , first thing to go is your engine , O2 sensor and ect... not ECU
>>
>>I need help what should I do?
>>
Bou,
Give us a little more detail as to the circumstances surrounding the problem. I have had a similiar problem. In fact the check engine light coming on seems to be a more common occurence that it should be. If you can give us some more information we can help point you in the right direction. I have the same mods as you. As far as I know, everyone who has had this problem it doesn't have anything to do with the pulley or items like that.
Thank you guys for the respond.
I did the installation of the pulley my self-long time ago and the car was running grade, and is running good now, the only problem is the check engine light coming on with code P2096. I didn't have any flow chart on this code so I didn't know what the problem is. I took it to the dealer . they pull the code and told me is the O2 sensor,
My answer to them: do you have one in stock? They said yes . After 3-4 hours they called me and said they can't check the car because you have an aftermarket pully on the car and they need to bring it back to original, so they can check the car .
The only thing I did to this car is the pulley and software from powerchip and coil overs.
In 2002 I was one of first cars that power chip satrt making software for S cooper.
We did the tuning in our shop with the dyno. They did open the ECU and that could damage it then. But the puzzle is why after all this time Ecu is acting up.
Now to deal with these people is the hard part . Dose the federal warranty laws can apply to this? Can they say the pulley cause the problem or they have to prove that?
I did the installation of the pulley my self-long time ago and the car was running grade, and is running good now, the only problem is the check engine light coming on with code P2096. I didn't have any flow chart on this code so I didn't know what the problem is. I took it to the dealer . they pull the code and told me is the O2 sensor,
My answer to them: do you have one in stock? They said yes . After 3-4 hours they called me and said they can't check the car because you have an aftermarket pully on the car and they need to bring it back to original, so they can check the car .
The only thing I did to this car is the pulley and software from powerchip and coil overs.
In 2002 I was one of first cars that power chip satrt making software for S cooper.
We did the tuning in our shop with the dyno. They did open the ECU and that could damage it then. But the puzzle is why after all this time Ecu is acting up.
Now to deal with these people is the hard part . Dose the federal warranty laws can apply to this? Can they say the pulley cause the problem or they have to prove that?
XAlfa may have cut right to the chase, but here's the reality: whether the supercharger caused Bou's problem or not, I'm betting that there's absolutely no way to sidestep this dealership's "need" to put things back to stock to check the engine's computer. Whether or not the supercharger caused the problem, the hassle is still real, and I very much doubt that if the dealership has to swap parts back to stock that it will be free of charge, regardless of whether they end up honoring the warranty. To put it bluntly: I don't have the time to hold a dealership's feet over the flames to get repairs made, ergo I will not void my warranty on my daily driver. I'm getting the Works kit on my summertime arrival S for this very reason. I'll get the dealer's authorization on any mods thereafter, and I'll probably have them do the work. I hear many talk about the Magneson-Moss act and how the dealer needs to prove that a mod caused the problem, but if I need a lawyer w/ me when I go in to get a problem fixed or to have servicing done (after a 2 hour drive!!) then the savings w/ aftermarket mods is going to disappear quickly. Sorry for your hassle, Bou. Not all dealerships are alike, some may not even blink an eye at problems like yours, but this is a caution to many of us. It's been put this way by others: you have to pay to play. Hope this has a happy ending for you.
Bou,
I would say, replace the O2 sensor yourself, and reset the code yourself. I would then montior the Air Fuel ratio and see if anything is fouling up the O2 sensor. It may have just gone bad on it's own or something may be fouling it up. andy@ross-tech can help tell you how to monitor A/F ratio if you need.
I would say, replace the O2 sensor yourself, and reset the code yourself. I would then montior the Air Fuel ratio and see if anything is fouling up the O2 sensor. It may have just gone bad on it's own or something may be fouling it up. andy@ross-tech can help tell you how to monitor A/F ratio if you need.
2096
bou (and others),
Been fighting this code for nearly 48,000. I do have mods, but others with the
2096 do not. See: https://www.northamericanmotoring.co...ad.php?t=69046
For a short post of info.
Good luck all (I know I'll need it).
Allen
Been fighting this code for nearly 48,000. I do have mods, but others with the
2096 do not. See: https://www.northamericanmotoring.co...ad.php?t=69046
For a short post of info.
Good luck all (I know I'll need it).
Allen
Bou,
I would say, replace the O2 sensor yourself, and reset the code yourself. I would then montior the Air Fuel ratio and see if anything is fouling up the O2 sensor. It may have just gone bad on it's own or something may be fouling it up. andy@ross-tech can help tell you how to monitor A/F ratio if you need.
I would say, replace the O2 sensor yourself, and reset the code yourself. I would then montior the Air Fuel ratio and see if anything is fouling up the O2 sensor. It may have just gone bad on it's own or something may be fouling it up. andy@ross-tech can help tell you how to monitor A/F ratio if you need.
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