Hello all,
I'm having an odd problem with my front passenger side power window on my 2011 Mini Cooper Countryman S with 63,000 miles. When I press or hold the window switch, the window will only move about one inch at a time. The window can be opened or closed by repeatedly pressing the switch about a dozen times.

From my research, I only saw one other person who had this exact same problem, but the post didn't have a resolution as to what the issue was or how it was corrected. It seems like the older generation Minis had a bunch of issues with erratic window behavior that could be fixed by a) resetting the motor by opening the window all the way and holding the button for an additional five seconds then closing the window and holding the button for an additional 5 seconds then repeating the procedure a second time, or b) taking the car to the dealer and having them reset the computer.

I'm wondering if anyone knows what my issue could be, and if not, should I expect to have to pay the dealer to perform the reset? Would it be risky to try to perform the up/down reset myself? I don't want to make the issue worse by getting the window stuck down. The car is out of warranty but it seems like this might be some sort of known issue and maybe could expect them to perform the service at no charge? Hopefully that's not just wishful thinking...

Thanks in advance for your insights.