Members Not Able to Log-On to NAM
5th Gear
Joined: Aug 2003
Posts: 1,004
Likes: 0
From: San Gabriel
Thanks Mark "mferguson"and I will try it once I get home...........
Originally Posted by mferguson
AC_MINI - if you still can not connect at home please run the following tests and email the results to us using the Contact Us form from your work computer (you'll have to forward them to your work email first).
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
3rd Gear
Joined: Oct 2004
Posts: 163
Likes: 0
From: NW Indiana
Originally Posted by mferguson
Everyone,
The hosting provider found a potential routing problem that was preventing certain IP blocks from accessing the site. They have made a change to correct this so please let me know if you continue to have problems accessing the site. Of those that contacted me it appears that Adelphia, Road Runner (rr.com), Comcast, and Yahoo/SBC DSL customers were most likely to have the problem.
Mark
The hosting provider found a potential routing problem that was preventing certain IP blocks from accessing the site. They have made a change to correct this so please let me know if you continue to have problems accessing the site. Of those that contacted me it appears that Adelphia, Road Runner (rr.com), Comcast, and Yahoo/SBC DSL customers were most likely to have the problem.
Mark
A_Sr.
6th Gear
Joined: May 2002
Posts: 3,433
Likes: 1
From: Gloucester, MA, USA
Mark,
My thanks to you too for resolving this issue. Because I could "tracert" into "theplanet" it looked like an internal problem their end - and as you confirm it was. What was not helpful was their tech support response to me of "contact the web site"; didn't they notice the problem was that I could not access the web site
My thanks to you too for resolving this issue. Because I could "tracert" into "theplanet" it looked like an internal problem their end - and as you confirm it was. What was not helpful was their tech support response to me of "contact the web site"; didn't they notice the problem was that I could not access the web site
) at home.
5th Gear
Joined: Aug 2003
Posts: 1,004
Likes: 0
From: San Gabriel
Thanks Marks "mferguson", it works....................
Originally Posted by mferguson
AC_MINI - if you still can not connect at home please run the following tests and email the results to us using the Contact Us form from your work computer (you'll have to forward them to your work email first).
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
North American Motoring :: Founder
Joined: Jan 2002
Posts: 3,070
Likes: 0
From: Colorado
I had the problem reappear this afternoon after doing some maintenance on our server. It should be resolved now though (and I know how to prevent it from happening in the future ).
Mark
). Mark
5th Gear
Joined: Aug 2003
Posts: 1,004
Likes: 0
From: San Gabriel
Hi Mark, thanks for resolving this problem because man I couldn’t log on all day today.
Originally Posted by mferguson
I had the problem reappear this afternoon after doing some maintenance on our server. It should be resolved now though (and I know how to prevent it from happening in the future ).
Mark
). Mark
3rd Gear
Joined: Oct 2004
Posts: 163
Likes: 0
From: NW Indiana
Originally Posted by mferguson
I had the problem reappear this afternoon after doing some maintenance on our server. It should be resolved now though (and I know how to prevent it from happening in the future ).
Mark
). Mark
A_Sr.
North American Motoring :: Founder
Joined: Jan 2002
Posts: 3,070
Likes: 0
From: Colorado
Sorry....I was setting up an test domain yesterday to work on migration of NAM to a new version of software and broke things without knowing. That said I was able to fix it myself and now understand what to do to prevent it. Sorry for the problems and glad everyone needs to have their NAM fix :smile:
Best regards,
Mark
Best regards,
Mark
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