Members Not Able to Log-On to NAM
#26
08-23-2005, 12:43 PM
5th Gear
Join Date: Aug 2003
Location: San Gabriel
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Thanks Mark "mferguson"and I will try it once I get home...........
Originally Posted by mferguson
AC_MINI - if you still can not connect at home please run the following tests and email the results to us using the Contact Us form from your work computer (you'll have to forward them to your work email first).
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
#27
08-23-2005, 03:10 PM
3rd Gear
Join Date: Oct 2004
Location: NW Indiana
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Originally Posted by mferguson
Everyone,
The hosting provider found a potential routing problem that was preventing certain IP blocks from accessing the site. They have made a change to correct this so please let me know if you continue to have problems accessing the site. Of those that contacted me it appears that Adelphia, Road Runner (rr.com), Comcast, and Yahoo/SBC DSL customers were most likely to have the problem.
Mark
The hosting provider found a potential routing problem that was preventing certain IP blocks from accessing the site. They have made a change to correct this so please let me know if you continue to have problems accessing the site. Of those that contacted me it appears that Adelphia, Road Runner (rr.com), Comcast, and Yahoo/SBC DSL customers were most likely to have the problem.
Mark
A_Sr.
#29
08-23-2005, 04:13 PM
Mark,
My thanks to you too for resolving this issue. Because I could "tracert" into "theplanet" it looked like an internal problem their end - and as you confirm it was. What was not helpful was their tech support response to me of "contact the web site"; didn't they notice the problem was that I could not access the web site
My thanks to you too for resolving this issue. Because I could "tracert" into "theplanet" it looked like an internal problem their end - and as you confirm it was. What was not helpful was their tech support response to me of "contact the web site"; didn't they notice the problem was that I could not access the web site
#30
08-23-2005, 04:48 PM
3rd Gear
Join Date: Jun 2005
Location: NC
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) at home.
#34
08-23-2005, 08:44 PM
5th Gear
Join Date: Aug 2003
Location: San Gabriel
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Thanks Marks "mferguson", it works....................
Originally Posted by mferguson
AC_MINI - if you still can not connect at home please run the following tests and email the results to us using the Contact Us form from your work computer (you'll have to forward them to your work email first).
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
Using a browser go to: www.whatismyip.com (email the IP address it reports)
Using Windows go to: Start->Programs->Accessories->Command Prompt
Enter tracert www.northamericanmotoring.com
Email us the results from the above command. Note: you will have to choose Edit->Select All and then Copy to be able to copy and paste the results from the command.
Thanks!
Mark
#37
08-25-2005, 06:27 PM
North American Motoring :: Founder
Join Date: Jan 2002
Location: Colorado
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#38
08-25-2005, 06:51 PM
5th Gear
Join Date: Aug 2003
Location: San Gabriel
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Hi Mark, thanks for resolving this problem because man I couldn’t log on all day today.
Originally Posted by mferguson
I had the problem reappear this afternoon after doing some maintenance on our server. It should be resolved now though (and I know how to prevent it from happening in the future ).
Mark
). Mark
#39
08-26-2005, 04:33 AM
3rd Gear
Join Date: Oct 2004
Location: NW Indiana
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Originally Posted by mferguson
I had the problem reappear this afternoon after doing some maintenance on our server. It should be resolved now though (and I know how to prevent it from happening in the future ).
Mark
). Mark
A_Sr.
#40
08-26-2005, 05:53 AM
North American Motoring :: Founder
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Sorry....I was setting up an test domain yesterday to work on migration of NAM to a new version of software and broke things without knowing. That said I was able to fix it myself and now understand what to do to prevent it. Sorry for the problems and glad everyone needs to have their NAM fix :smile:
Best regards,
Mark
Best regards,
Mark
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