Hopefully MINI Division will be able to sort out your issues :smile:

Please keep us posted as to the... conversation(s) & outcome

Peace,
D

_________________
PM d-mini-ero

 

I was pleasantly surprised to see the post from MiniUSA and then receive a phone call from a rep, to speak specifically about the problems I've posted here. It is a good day when someone stands up to the plate and takes ownership of a problem and shows real interest in making things right! I must applaud MiniUSA for standing behind their product and making an effort to "retain (me) as a customer." I am presently awaiting a follow-up call so I will see what happens. In any case, their efforts are true and it says allot about the intention of MiniUSA to be around awhile.

my hat is off to them....

Jeff



>>Hopefully MINI Division will be able to sort out your issues :smile:
>>
>>Please keep us posted as to the... conversation(s) & outcome
>>
>>Peace,
>>D
>>
>>_________________
>> PM d-mini-ero
>>

 

Seems like MINI Division is taking a proactive approach.

This is certainly... a good thing :smile:

Let's hope things continue to progress ...towards a positive/prudent ...solution.

All good things :smile:

Peace,
D

 

I bought a 2003 March edition MCS also.

And, Here are my problems:

None

It is amazing that there is such a difference in problems.
Hate to see you go to EVO hell. You will have problems just like you are now.
IF, I say IF, you get one that is flaky.

Doesnt matter what you get. There are flaky ones out there for all models.

Go luck with your venture.

Webb

 

I hope the MINI Division can help to clear up your issues and keep you as a customer. I understand wanting to leave, though. Sounds like you are aware of the EVO problems and are figuring for them.

A couple of people have recommended the WRX. From what I have heard (from a couple of other boards I frequent) is the trannys are very weak and have a tendency to self-destruct. There's the septic tank (to use a great quote from earlier)

Hope you stay a MINI driver.

-Rob

 

I also need to put in a good word for the WRX - although I sold it to buy an MCS, it was dead reliable as are the 7 WRX's I know of that belong to my coworkers.

 

It seems to me MINIUSA is genuinely interested in making you a satisfied customer. Try that with Mitsubishi Motors...HA!

 

UPDATE: Well folks, as mentioned before, MiniUSA has indeed stepped up and addressed my issues to my satisfaction. While I never prompted them to get involved, it was my post here to the board that sparked their interest. I was impressed to hear of their concern and receive the inquiry via telephone to address my issues. While I'm not willing to share the final results, let me say that they have showed pride in their product and genuine interest in standing behind it. I was reading the windshield post this evening and the bashing of Mini on the last posting and while I can't speak to that issue, I can see why Mini may take a slower approach in such a broad reaching issue. I can say however that I would encourage anyone with ongoing issues to tackfully persue a resolution with Mini Division of BMW and have faith. They DID step up, heard what I had to say, addressed my concerns and went above and beyond anything written in the warranty manual to make me a satisfied customer. Motor On !!

Jeff

 

Jeff: Happy for you but, there are many more of us with problems, most serious of which are YoYo and windshields.

 

Hats off to Mini Division. That is totally cool guys. I know I have ranted about Mini, but I really think this is an extremely positive step in the right direction. This is a very positive element to building a community. I really like the fact that:

-MiniDivision was monitoring this board and noticed the issue.
-Resolved it by tactfully opening a ticket number and contacting you about the details offline.
-Contacting you at home.

I think with those few simple steps this satisfied customer will spread word of mouth advertising, which is much more powerful than an add campaign can accomplish.

Question is, Jeff are you going to keep the car now?

 

I could not be happier to hear this. It's really great news.

I've frankly been quite annoyed that this thread never dies -- the title is a little disappointing for a guy with a MCS in the middle of the Atlantic. After more than a week of being annoyed I decided to see what all the fuss was about and it's good news!

Well, congratulations.

 

I cant believe how MINI just came up in the middle of the thread and helped out a frustrated owner. I am definitely making the right decision by ordering a Cooper S. I think that goes way above the call of duty after the sale. Jack Pitney, you are a genius! I am so happy for this customer I cant contain my enthusiasm.

 

Congratulations!

Hopefully, MINI and BMW are finally learning the value of keeping customers satisfied. Now if they could only impart this wisdom to their dealer network...

 

>>It seems to me MINIUSA is genuinely interested in making you a satisfied customer. Try that with Mitsubishi Motors...HA!

Or Ford ...what a joke... bought a 90 T-Bird Supercoop Limited Edition ("It'll be worth more than the regular model .... don't remember exactally but when I traded it in was something like $9,000 low book and I was lucky to get around $6,000 as Ford would not fix the transmission after about 30 times in the shop and 30 is not an inflated number. When I took the car in and came to pick it up the service writer (who knew my voice when I called in) would hand me my keys and say, "See you in a week or two."

Earl

 

Kudos go out to MINIDivision for helping out a fellow NAMer!

Hopefully, MINI USA has received my letter sent last week Thursday so we can resolve my situation.

 

>>Kudos go out to MINIDivision for helping out a fellow NAMer!
>>
>>Hopefully, MINI USA has received my letter sent last week Thursday so we can resolve my situation.

Beast,

Not sure if sending a letter to Mini is going to help your Barney and Grimace problems.

 

No offence but I coudl never buy a lancer over this car, and not for without like the lancer mind you.... as a matter of fact I LOVED the lancer after seeing it raly on WRC and playing it in GT3, then I sat in one and it felt fake, and plasticy, then I've seen teh *** who drive them up here in dc and that is a real turn off, I mean there are times to drive fast and times to take it easy and these guys are teh worst drives of any turbo cars up here, jsut an pbservation, but I felt that mayeb they don't kwno how fast there goign kidn of thing... but teh kicker came when I sa one in an accient, I swear, to god the thign is a POS. The image of the car or I shoudl say , scraped ball of junk, will be forever etched in my mind.. I mean the car was so F'd up that teh bumper was IN a tree... ripped of and flung into a tree, and t was by far teh only part that had not been completly crushed.... I still love to watch them race on TV and I still love my desked otu one in GT3 but 'll never own one.. :smile:

 

>>UPDATE: Well folks, as mentioned before, MiniUSA has indeed stepped up and addressed my issues to my satisfaction. While I never prompted them to get involved, it was my post here to the board that sparked their interest. I was impressed to hear of their concern and receive the inquiry via telephone to address my issues. While I'm not willing to share the final results, let me say that they have showed pride in their product and genuine interest in standing behind it. I was reading the windshield post this evening and the bashing of Mini on the last posting and while I can't speak to that issue, I can see why Mini may take a slower approach in such a broad reaching issue. I can say however that I would encourage anyone with ongoing issues to tackfully persue a resolution with Mini Division of BMW and have faith. They DID step up, heard what I had to say, addressed my concerns and went above and beyond anything written in the warranty manual to make me a satisfied customer. Motor On !!
>>
>>Jeff
I must add my two cents worth here.I am one of the unfortunate 6 windshield guys,whose problems were similarly addressed by corporate.Really cool that they are reading these things and responding.I am still waiting for the"new improved windshield " to arrive at the dealers,but I was contacted by some one with a real live pulse, who listened and responded to my frustration.Maybe my threat to seek redress from as many agencies as I could lay my hands on :Better busuiness bureau,DOT, Nat'l highway trans comm., and all the buyer beware news ancors I could find, may have had something to do with it ! but anyway I have no problem posting this guys stats:Phil Kahler,1-201-573-7856 for all who care to actually talk to some one who seems to care.I also have his email address . priv. email me if you want it. Peace J. Holden