Oh my God .....a reply!

 

>>I’m with MINI USA. Honestly, we are not avoiding you. We love all the input from our MINI enthusiasts, and we're sorry if you’re feeling neglected. We work hard to respond to as many of your questions and concerns as possible. Here’s what we know so far.
>>
>>If you are having problems with your windshield, contact your service advisor for any current updates. As for the future of our windshields, stay tuned, and we’ll report anything new that we learn.
>>
>>Regarding the "Yo-Yo Chronicles,” we have read all of your posts and passed them along to our engineers who are looking into your concerns. We will follow up with you as soon as we have any new information.
>>
>>So, please, stay on board, keep talking to us, and we'll continue to work with you, your dealers, and Engineering. We promise to post any follow up or new information as we get it.
>>
>>We offer our 866.ASK.MINI number as both your avenue to our assistance and our way of getting more detailed information from you. If you don’t call us, we can’t help, but please don’t think we’re avoiding you. We'll be here, reading and reporting back. Thanks for all your good input.
>>
MINI, not to be rude, but we are only going to "stay on board" for so long.
We want solutions, not promises of "we're working on it".
As far as the 866.ASK.MINI line is concerned....it is pretty much MINI's tool to turn us around and go back to the dealer, which in turn tells us
A) we've never heard of it (similar answer was given by 866.ask.MINI)
or
B) we're working on it.

circles,circles,circles.....
:evil:

 

I'm with MINI USA,

 

First, I think it's nice to see MINI Division post in this thread. Thank You. Given the length of time this post has been up, I can only guess that there may have been some discussion back in New Jersey how to respond. I choose to see this as a first offering that comes up a bit short, but I do appreciate the post.

Issue 1: Windshields

What is the current resolution path?

Is there a deadline of some sort for MINI Engineering and the windshield vendor to make a finding?

Yo-Yo Chronicles

About what I expected given what Ryan has heard through his sources (i.e. MINI Engineering knows about it). It would be nice to know what MINI's current path is for evaluation of this issue and if they don't have that yet, when they are due to have a newly formulated plan after a review of Ryan's information (and how long they think it's going to take to evaluate Ryan's findings).

Pardon me if I'm a little off here, I'm really sick today.

Dave

 

--->Bisch - LOVE the 'hear, see, speak no evil/truth" monkeys!

 

To: MINIUSA The windshield problem should be a "no brainer" you said you were "working on it" seven months ago.!! Find another windshield glass source (PGG) is one that comes to mind, and offer a recall for windshields because of the excessive "pitting" and cracking.as a result of a substanard glass, (also offer to reimburse all folks who had to pay out of pocket $'s for replacements windshields. Please comment as to MINIUSA's position on offering a retrofit on 2002/2003 models to reinforce the pillars so to limit the "flexing" of the windshield thus reducing the "unexplained" cracks. P.S> Visiting your local dealer regarding "pitting" and cracks is a waste of time and effort as they get out their wonderful "pen" and always find a "pit" that they say is at fault!..Replace the current windshields with a stronger/harder glass and you will solve the problem..and don't wait another 7 months to "post a reply. (I am glad you finally DID REPLY..lol..)

 

>>To: MINIUSA The windshield problem should be a "no brainer" you said you were "working on it" seven months ago.!! Find another windshield glass source (PGG) is one that comes to mind, and offer a recall for windshields because of the excessive "pitting" and cracking.as a result of a substanard glass, (also offer to reimburse all folks who had to pay out of pocket $'s for replacements windshields. Please comment as to MINIUSA's position on offering a retrofit on 2002/2003 models to reinforce the pillars so to limit the "flexing" of the windshield thus reducing the "unexplained" cracks. P.S> Visiting your local dealer regarding "pitting" and cracks is a waste of time and effort as they get out their wonderful "pen" and always find a "pit" that they say is at fault!..Replace the current windshields with a stronger/harder glass and you will solve the problem..and don't wait anotheryr 7 months to "post a reply. (I am glad you finally DID REPLY..lol..)

NASCAR=crappy not that tearaways are crappy though they are a cool idea.

 

My windshield just cracked last week. I cant wait to hear their story on how this thing isn't going to be covered. I'm still trying to get them to hear the throw out bearing noise. But you know the story---they can't duplicate the problem or sound. This car and is getting to be a BIG PAIN IN THE ***. I bought a new car so I wouldn't have to put up with this crap, and all I have had is problems. I have been very patient with this company, but that is all about to change if they don't get their act together this time.

Rob