2010 Clubby S died
3rd Gear
Joined: Jun 2008
Posts: 231
Likes: 0
After they replaced my High Pressure Fuel Pump (18,000 miles ago) I have not had any issues with running the vehicle. I put all kinds of gas in the vehicle from Costco to Racetrak to Citgo to Wawa and Exxon, I just look for the best deal with anything over 89 octane...no problems - (knock on wood - and don't tell my car!).. Bad gas - is an urban legend that the dealer uses to hide behind!
2nd Gear
Joined: Nov 2008
Posts: 110
Likes: 0
From: Spokane, WA.
My 'o9 high pressure pump failed at 1K, dealer was straight up and told me they have had issue with the OEM on them and were looking to find another vendor. Even if they found a new OEM I'm sure they would continue using all old stock until depleted. Of course that is 'if' they found a new vendor!
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
My 'o9 high pressure pump failed at 1K, dealer was straight up and told me they have had issue with the OEM on them and were looking to find another vendor. Even if they found a new OEM I'm sure they would continue using all old stock until depleted. Of course that is 'if' they found a new vendor!
I was supposed to get a phone call by 5:30 tonight as to the status of my car but again someone dropped the ball.
I've owned the car since Oct 29th and Mini has had it for 5 of the 14 days... not a good 1st impression.
Fire
2nd Gear
Joined: Nov 2008
Posts: 110
Likes: 0
From: Spokane, WA.
I understand your frustration and my nearest dealer is 275 miles away and my purchase dealer is 300 miles away.
You will have a chance to voice your displeasure when you get your service inquiry/survey. Be honest and ask to be contacted by MINI USA about your feedback (you'll have a choice on the form to do that).
Carefully word your opinions and ask if you can have the car serviced at another dealer in the future if it is needed (if that is an option available to you). You may be surprised as to what kind of service MINI 'can' supply when dealt with in a level headed and firm conviction.
Good luck!
You will have a chance to voice your displeasure when you get your service inquiry/survey. Be honest and ask to be contacted by MINI USA about your feedback (you'll have a choice on the form to do that).
Carefully word your opinions and ask if you can have the car serviced at another dealer in the future if it is needed (if that is an option available to you). You may be surprised as to what kind of service MINI 'can' supply when dealt with in a level headed and firm conviction.
Good luck!
2nd Gear
Joined: Sep 2008
Posts: 69
Likes: 2
I've seen several low pressure fuel pumps locked up due to bad gas. It happens. I can say that it was caused by bad gas because the scenario is as follows; Car comes to you crank no start, determine it's a fuel pump due to blown fuse etc, replace the in tank pump but not drain the tank. Wait about 1-2 days after shipping the car, it will be back with a dead pump. Replace the pump again and drain the tank and re-fill with good gas, you won't see the car until its due for service.
which one did they replace?
which one did they replace?
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
I've seen several low pressure fuel pumps locked up due to bad gas. It happens. I can say that it was caused by bad gas because the scenario is as follows; Car comes to you crank no start, determine it's a fuel pump due to blown fuse etc, replace the in tank pump but not drain the tank. Wait about 1-2 days after shipping the car, it will be back with a dead pump. Replace the pump again and drain the tank and re-fill with good gas, you won't see the car until its due for service.
which one did they replace?
which one did they replace?
I only use Chevron top tier gas that's on the approved Mini list of "good gas" Now how am I to know where to get gas if I get top tier gas and Mini says it's bad what do I do?? I can't test the fuel before I pump it? so it's gas roulette I have to take a chance and use good stations and pray.
Seems to me that Mini is making a part (fuel pump) that cannot handle any varience in Ethanol % while my BMW 2006 330i was fine using any 91 octane petrol and in AZ we have 10%.
I'm just not happy having a car that may or may not run after filling up with gas.... simple as that
2nd Gear
Joined: Sep 2008
Posts: 69
Likes: 2
I'd avoid the place that you got your 'killer tank' at and try a different Chevron if at all possible, also save your receipts to show that you get gas at a MINI approved fuel company and not some Tijuana hose water that costs 2.20/gal and smells like fish 
bad gas does happen. We have a company here in ct who have been caught selling watered down gas at more than one of their stations. So you do have to be careful where you get gas. Thankfully I haven't had any problems. Hope you get yours figured out.
3rd Gear
Joined: Jan 2009
Posts: 203
Likes: 2
From: Charleston, SC
the problem with the "Bad Gas" statement is that is not gas anymore if water has been added. that would be watered down gas. big difference! "bad gas" would be considered old gas (and nothing but gas) that has deteriorated over time and is no longer combustible. this gas may also start taking on the consistency for diesel fuel.
Modern gasoline is usable many years after it is refined. this may come as a shock to some people but that is the truth.
the other thing that may cause this "bad gas" phenomenon is too high of ethanol content. this is normally the issue with modern gasoline as most states have loosened the regulations on ethanol content in gasoline. here locally we are not supposed to have more than 11% ethanol content. I have measured as high as 16% ethanol in gas locally.
here comes the fun part. you probably do not even have "bad gas" at all! every year at multiple points in the year gasoline formula is changed for the changing climate. for instance in the winter a more volatile gas is ideal to burn easier for cold starts and cold weather conditions. in the summer a less volatile gas is desirable as there is plenty of heat already to provide ignition. if the weather changes after the fuel has been changed for that part of the year which it does on many occasions it may cause adverse running conditions however should not cause any major damage to the engine or any of the components in the fueling system.
everyone following? sorry this is kind of long.
ok now let us explain the dirty tank... gas stations are federally regulated to have multiple filters on gasoline pumps. they have for years. the dirt in your tank is not coming from the "bad gas" you are putting in your car but rather the humid dirty air that passes in and out of the tank while fueling. If i were to suspect anything being in a modern tank it would be particles from a poor assembly process or a dirty fueling environment rather than "bad gas" the only other explanation would be rust in the tank. new car not likely.
so the moral of this story is if you have "bad gas" demand test results for the gas and or the sludge that is in the tank. I am sure you will be surprised to find that what you thought was "bad gas" causing an issue will really be something very different.
disclaimer. this is not saying that bad gas does not exist anywhere. the likelihood of someone encountering truly "bad gas" is slim to none at best.
Modern gasoline is usable many years after it is refined. this may come as a shock to some people but that is the truth.
the other thing that may cause this "bad gas" phenomenon is too high of ethanol content. this is normally the issue with modern gasoline as most states have loosened the regulations on ethanol content in gasoline. here locally we are not supposed to have more than 11% ethanol content. I have measured as high as 16% ethanol in gas locally.
here comes the fun part. you probably do not even have "bad gas" at all! every year at multiple points in the year gasoline formula is changed for the changing climate. for instance in the winter a more volatile gas is ideal to burn easier for cold starts and cold weather conditions. in the summer a less volatile gas is desirable as there is plenty of heat already to provide ignition. if the weather changes after the fuel has been changed for that part of the year which it does on many occasions it may cause adverse running conditions however should not cause any major damage to the engine or any of the components in the fueling system.
everyone following? sorry this is kind of long.
ok now let us explain the dirty tank... gas stations are federally regulated to have multiple filters on gasoline pumps. they have for years. the dirt in your tank is not coming from the "bad gas" you are putting in your car but rather the humid dirty air that passes in and out of the tank while fueling. If i were to suspect anything being in a modern tank it would be particles from a poor assembly process or a dirty fueling environment rather than "bad gas" the only other explanation would be rust in the tank. new car not likely.
so the moral of this story is if you have "bad gas" demand test results for the gas and or the sludge that is in the tank. I am sure you will be surprised to find that what you thought was "bad gas" causing an issue will really be something very different.
disclaimer. this is not saying that bad gas does not exist anywhere. the likelihood of someone encountering truly "bad gas" is slim to none at best.
6th Gear
Joined: Feb 2008
Posts: 4,461
Likes: 1
From: Vancouver, WA
I understand what you are saying KsMini, and it is a great explanation, but I have one question...why does this seem to affect MC(S)'s and not "JustaCooper(s)"?? I don't have an S, so basically that is why I'm asking...I've not had the Cold Start Engine, or the Cut Power to the engine, and now "BadGas", what ever all of these issues end up being they seem to resonate around the MINI Cooper S??!! Why??!! 
I hope I'm not sounding dumb, I'm just trying to learn, like everyone else. I just have not heard any one describe why these major engine issue are only occuring on the Turbocharged cars and not the Non-Turbocharged cars.
I hope I'm not sounding dumb, I'm just trying to learn, like everyone else. I just have not heard any one describe why these major engine issue are only occuring on the Turbocharged cars and not the Non-Turbocharged cars.
the other thing that may cause this "bad gas" phenomenon is too high of ethanol content. this is normally the issue with modern gasoline as most states have loosened the regulations on ethanol content in gasoline. here locally we are not supposed to have more than 11% ethanol content. I have measured as high as 16% ethanol in gas locally.
here comes the fun part. you probably do not even have "bad gas" at all! every year at multiple points in the year gasoline formula is changed for the changing climate. for instance in the winter a more volatile gas is ideal to burn easier for cold starts and cold weather conditions. in the summer a less volatile gas is desirable as there is plenty of heat already to provide ignition. if the weather changes after the fuel has been changed for that part of the year which it does on many occasions it may cause adverse running conditions however should not cause any major damage to the engine or any of the components in the fueling system.
ok now let us explain the dirty tank... gas stations are federally regulated to have multiple filters on gasoline pumps. they have for years. the dirt in your tank is not coming from the "bad gas" you are putting in your car but rather the humid dirty air that passes in and out of the tank while fueling. If i were to suspect anything being in a modern tank it would be particles from a poor assembly process or a dirty fueling environment rather than "bad gas" the only other explanation would be rust in the tank. new car not likely.
To the OP there are many things that could cause the station you purchase gas at to have "bad gas" (dirty, watered down, ethanol problems etc) or it could just be a bad gas pump as there have been many replaced and many dealers will tell you so.
It is unfortunate that you have to travel so far to get you car fixed and many of us are in the same position, make sure you respond to the MINI survey about your service appointments. If you do not get one with-in 2 weeks make sure you call MINI USA to complain.
Neutral
Joined: Apr 2009
Posts: 6
Likes: 0
what mini doesnt tell you is that they are haveing issues with the high pressure fuel pump going bad do to the faulty installation at he factory.The issue will happen within the first tank of gas.Symptoms are loss of power shutting off or not starting.
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
Hopefully this is the last installment of “dead Clubby” from me:
I got my car back from Mini Scottsdale and it seems to be running fine, maybe a little sluggish and the idle is slightly erratic but nothing too severe.
I will say I’m NOT entirely happy with the service I received from Mini. I did get a call from John the Service Manager yesterday and he was concerned about the results of my survey, he stated that he was concerned that more than half my answers were negative about my experience at Mini Scottsdale and he wanted to ensure that I knew that my survey will “directly impact” my SA.
Here is a little history of my problems:
Purchased car October 29th, died November 6th, towed it to Mini Scottsdale and the SA (Devon) called me and said the ECU had a “hiccup” and they reset it (disconnected the negative cable) then shipped it back to me the next day it was gone less than 24 hrs. I thought to myself OK defects in new parts happens and it sounds like this is fixed and the SA ensured me it was and they got me my car back really quickly so I had no reason to *****, right??
Well…… it died again this time I disconnected the negative cable and it again started right up I drove home and called roadside and Mini Scottsdale. Towed it again to them and this time the service manager called and told me the low pressure fuel pump is bad and then questioned the fuel I use (exclusively chevron) he then went on to tell me that the fuel pump seized due to bad gas and when I explained that bad gas doesn’t exist anymore he told me he tested my fuel and it was 12% ethanol and that caused the pump to seize, again when I asked how a seized pump would come back to life when the battery cable is disconnected/reconnected he came back with “electrical jolt” caused it to work again… I said are you kidding me!!!! The diagnosis was made that the pump was bad because when the tech was trying to start the car John banged on the fuel tank at the pump site and the car started, I asked about codes and he said none were present.
Basically they treated me like I’m some kind of dumbshit who has no clue how cars work even after I explained to him I worked the automotive industry for years and that I’m not as stupid as he thinks I am.
After the last phone call from the SM informing me my car is repaired and in perfect running shape after they replaced the pump, drained and cleaned the fuel tank and filled it up with good gas he could tell I was still unhappy so he asked if there was anything he could do to make me feel better about my Mini and I said yes: install the satellite radio for free! He said he would try well lo and behold he did all for free. In my opinion he NEEDED to do that cause his shop screwed up with the first diagnosis and then having to ship it back to get it fixed and I’m pretty sure he would have said “no” if his shop gave great customer service did everything right the first time.
The funny part is about the survey (if there is a funny part) he is so damn concerned about his shop not looking good that he overlooked the most important part…. The customers.
He said if he gets bad results from the survey then he won’t be able to take care of customers like he did for me with the satellite radio and it sounded to me like he wants me to gloss over the shitty service because he gave me the radio. I informed him I would speak to Mini Corporate regarding my service experience.
I really hope my car is not going to have any more troubles and I guess if it does I will pursue the Arizona Lemon Law and see where that leads me.
Sorry for being long winded, but I feel better after bitching about it to someone besides my wife.
Fire
I got my car back from Mini Scottsdale and it seems to be running fine, maybe a little sluggish and the idle is slightly erratic but nothing too severe.
I will say I’m NOT entirely happy with the service I received from Mini. I did get a call from John the Service Manager yesterday and he was concerned about the results of my survey, he stated that he was concerned that more than half my answers were negative about my experience at Mini Scottsdale and he wanted to ensure that I knew that my survey will “directly impact” my SA.
Here is a little history of my problems:
Purchased car October 29th, died November 6th, towed it to Mini Scottsdale and the SA (Devon) called me and said the ECU had a “hiccup” and they reset it (disconnected the negative cable) then shipped it back to me the next day it was gone less than 24 hrs. I thought to myself OK defects in new parts happens and it sounds like this is fixed and the SA ensured me it was and they got me my car back really quickly so I had no reason to *****, right??
Well…… it died again this time I disconnected the negative cable and it again started right up I drove home and called roadside and Mini Scottsdale. Towed it again to them and this time the service manager called and told me the low pressure fuel pump is bad and then questioned the fuel I use (exclusively chevron) he then went on to tell me that the fuel pump seized due to bad gas and when I explained that bad gas doesn’t exist anymore he told me he tested my fuel and it was 12% ethanol and that caused the pump to seize, again when I asked how a seized pump would come back to life when the battery cable is disconnected/reconnected he came back with “electrical jolt” caused it to work again… I said are you kidding me!!!! The diagnosis was made that the pump was bad because when the tech was trying to start the car John banged on the fuel tank at the pump site and the car started, I asked about codes and he said none were present.
Basically they treated me like I’m some kind of dumbshit who has no clue how cars work even after I explained to him I worked the automotive industry for years and that I’m not as stupid as he thinks I am.
After the last phone call from the SM informing me my car is repaired and in perfect running shape after they replaced the pump, drained and cleaned the fuel tank and filled it up with good gas he could tell I was still unhappy so he asked if there was anything he could do to make me feel better about my Mini and I said yes: install the satellite radio for free! He said he would try well lo and behold he did all for free. In my opinion he NEEDED to do that cause his shop screwed up with the first diagnosis and then having to ship it back to get it fixed and I’m pretty sure he would have said “no” if his shop gave great customer service did everything right the first time.
The funny part is about the survey (if there is a funny part) he is so damn concerned about his shop not looking good that he overlooked the most important part…. The customers.
He said if he gets bad results from the survey then he won’t be able to take care of customers like he did for me with the satellite radio and it sounded to me like he wants me to gloss over the shitty service because he gave me the radio. I informed him I would speak to Mini Corporate regarding my service experience.
I really hope my car is not going to have any more troubles and I guess if it does I will pursue the Arizona Lemon Law and see where that leads me.
Sorry for being long winded, but I feel better after bitching about it to someone besides my wife.
Fire
6th Gear
Joined: Feb 2008
Posts: 4,461
Likes: 1
From: Vancouver, WA
Hopefully this is the last installment of “dead Clubby” from me:
I got my car back from Mini Scottsdale and it seems to be running fine, maybe a little sluggish and the idle is slightly erratic but nothing too severe.
I will say I’m NOT entirely happy with the service I received from Mini. I did get a call from John the Service Manager yesterday and he was concerned about the results of my survey, he stated that he was concerned that more than half my answers were negative about my experience at Mini Scottsdale and he wanted to ensure that I knew that my survey will “directly impact” my SA.
Here is a little history of my problems:
Purchased car October 29th, died November 6th, towed it to Mini Scottsdale and the SA (Devon) called me and said the ECU had a “hiccup” and they reset it (disconnected the negative cable) then shipped it back to me the next day it was gone less than 24 hrs. I thought to myself OK defects in new parts happens and it sounds like this is fixed and the SA ensured me it was and they got me my car back really quickly so I had no reason to *****, right??
Well…… it died again this time I disconnected the negative cable and it again started right up I drove home and called roadside and Mini Scottsdale. Towed it again to them and this time the service manager called and told me the low pressure fuel pump is bad and then questioned the fuel I use (exclusively chevron) he then went on to tell me that the fuel pump seized due to bad gas and when I explained that bad gas doesn’t exist anymore he told me he tested my fuel and it was 12% ethanol and that caused the pump to seize, again when I asked how a seized pump would come back to life when the battery cable is disconnected/reconnected he came back with “electrical jolt” caused it to work again… I said are you kidding me!!!! The diagnosis was made that the pump was bad because when the tech was trying to start the car John banged on the fuel tank at the pump site and the car started, I asked about codes and he said none were present.
Basically they treated me like I’m some kind of dumbshit who has no clue how cars work even after I explained to him I worked the automotive industry for years and that I’m not as stupid as he thinks I am.
After the last phone call from the SM informing me my car is repaired and in perfect running shape after they replaced the pump, drained and cleaned the fuel tank and filled it up with good gas he could tell I was still unhappy so he asked if there was anything he could do to make me feel better about my Mini and I said yes: install the satellite radio for free! He said he would try well lo and behold he did all for free. In my opinion he NEEDED to do that cause his shop screwed up with the first diagnosis and then having to ship it back to get it fixed and I’m pretty sure he would have said “no” if his shop gave great customer service did everything right the first time.
The funny part is about the survey (if there is a funny part) he is so damn concerned about his shop not looking good that he overlooked the most important part…. The customers.
He said if he gets bad results from the survey then he won’t be able to take care of customers like he did for me with the satellite radio and it sounded to me like he wants me to gloss over the shitty service because he gave me the radio. I informed him I would speak to Mini Corporate regarding my service experience.
I really hope my car is not going to have any more troubles and I guess if it does I will pursue the Arizona Lemon Law and see where that leads me.
Sorry for being long winded, but I feel better after bitching about it to someone besides my wife.
Fire
I got my car back from Mini Scottsdale and it seems to be running fine, maybe a little sluggish and the idle is slightly erratic but nothing too severe.
I will say I’m NOT entirely happy with the service I received from Mini. I did get a call from John the Service Manager yesterday and he was concerned about the results of my survey, he stated that he was concerned that more than half my answers were negative about my experience at Mini Scottsdale and he wanted to ensure that I knew that my survey will “directly impact” my SA.
Here is a little history of my problems:
Purchased car October 29th, died November 6th, towed it to Mini Scottsdale and the SA (Devon) called me and said the ECU had a “hiccup” and they reset it (disconnected the negative cable) then shipped it back to me the next day it was gone less than 24 hrs. I thought to myself OK defects in new parts happens and it sounds like this is fixed and the SA ensured me it was and they got me my car back really quickly so I had no reason to *****, right??
Well…… it died again this time I disconnected the negative cable and it again started right up I drove home and called roadside and Mini Scottsdale. Towed it again to them and this time the service manager called and told me the low pressure fuel pump is bad and then questioned the fuel I use (exclusively chevron) he then went on to tell me that the fuel pump seized due to bad gas and when I explained that bad gas doesn’t exist anymore he told me he tested my fuel and it was 12% ethanol and that caused the pump to seize, again when I asked how a seized pump would come back to life when the battery cable is disconnected/reconnected he came back with “electrical jolt” caused it to work again… I said are you kidding me!!!! The diagnosis was made that the pump was bad because when the tech was trying to start the car John banged on the fuel tank at the pump site and the car started, I asked about codes and he said none were present.
Basically they treated me like I’m some kind of dumbshit who has no clue how cars work even after I explained to him I worked the automotive industry for years and that I’m not as stupid as he thinks I am.
After the last phone call from the SM informing me my car is repaired and in perfect running shape after they replaced the pump, drained and cleaned the fuel tank and filled it up with good gas he could tell I was still unhappy so he asked if there was anything he could do to make me feel better about my Mini and I said yes: install the satellite radio for free! He said he would try well lo and behold he did all for free. In my opinion he NEEDED to do that cause his shop screwed up with the first diagnosis and then having to ship it back to get it fixed and I’m pretty sure he would have said “no” if his shop gave great customer service did everything right the first time.
The funny part is about the survey (if there is a funny part) he is so damn concerned about his shop not looking good that he overlooked the most important part…. The customers.
He said if he gets bad results from the survey then he won’t be able to take care of customers like he did for me with the satellite radio and it sounded to me like he wants me to gloss over the shitty service because he gave me the radio. I informed him I would speak to Mini Corporate regarding my service experience.
I really hope my car is not going to have any more troubles and I guess if it does I will pursue the Arizona Lemon Law and see where that leads me.
Sorry for being long winded, but I feel better after bitching about it to someone besides my wife.
Fire
I had an emergency down in the PHX area and drove Molly down last March, while I was there I had a Rear License Bulb replaced (burnt out) and an Oil Change at North Scottsdale MINI, I had no issues with the Service, in fact due to the fact that I was an out of towner I think they up'd the Service a bit, but hey I was just glad I could get what I needed done while I was away from my Home Dealership.
But as noted on NAM every dealership treats each individual differently, why I don't know, if it were yours or my business I'm certain that we would treat every customer like we "wanted" them to be happy and come back at some point, or better yet refer US to others. This MINI Dealership LOST more than a Happy Customer they lost out on the Survey which will put a black mark against them with MINI.
I hope you will escalte your issue with MINIUSA or whom ever you think will get you the results you desire. Keep us updated and Good Luck!!
6th Gear
Joined: Mar 2008
Posts: 1,258
Likes: 5
From: Florida, South Gulf Coast
I agree on giving your true opinion on the survey, but I do think that MINI-USA is too severe on their people re-survey and:
Can't imagine that I would have dinged him on the survey after that.
... he could tell I was still unhappy so he asked if there was anything he could do to make me feel better about my Mini and I said yes: install the satellite radio for free! He said he would try well lo and behold he did all for free. In my opinion he NEEDED to do that cause his shop screwed up...
5th Gear
Joined: May 2008
Posts: 998
Likes: 0
From: western NY
Fire Capt, hope this IS the last of your troubles and that you're finally able to actually enjoy your MINI! I don't blame you a bit for your perspective on the whole MINI-owning experience to date.
As for the surveys, these are a real pet-peeve of mine. If MINI wants it to be pass / fail, they should structure it that way. If they give me a range of possible responses, I'm bloody well going to use that range. Maybe I don't understand the corporate perspective, but if you REALLY want to improve customer service and / or use a survey to evaluate the performance of your employees, why ignore the spectrum of possible responses? To me, it almost suggests corporate doesn't REALLY want to know how their dealerships are doing, but does really want to be able to report satisfactory results.
OK, done with my rant too--I feel better too. But this isn't about me. Have fun in your MINI and hopefully your next post will be about how despite a rough and rocky start, you're having a blast in your Clubbie!
As for the surveys, these are a real pet-peeve of mine. If MINI wants it to be pass / fail, they should structure it that way. If they give me a range of possible responses, I'm bloody well going to use that range. Maybe I don't understand the corporate perspective, but if you REALLY want to improve customer service and / or use a survey to evaluate the performance of your employees, why ignore the spectrum of possible responses? To me, it almost suggests corporate doesn't REALLY want to know how their dealerships are doing, but does really want to be able to report satisfactory results.
OK, done with my rant too--I feel better too. But this isn't about me. Have fun in your MINI and hopefully your next post will be about how despite a rough and rocky start, you're having a blast in your Clubbie!
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
I agree that the Mini survey is poorly written, it reads as though they are trying to elicit a specific responce.
I truely believe that poor customer service is the number one killer of return business for any type establisment, think about it... if you got awesome service somewhere you always tell your friends and encourage them to go to that place or buy those products. but here's the catch, for good service you only tell a couple of friends but for shitty service you'll tell everyone you know.
The one thing Mini Scottsdale so far hasn't figured out is that I'm pretty embarassed that my new car failed so quickly and unfortunatly for both of us I don't know how they will be able to fix that.
Pilotart: As far as them giving me the sirius, I am happy he did that but put that into perspective; he screwed up and was trying to make up for his blunder. Did it make up for it?? it helped for sure but I still feel like he was never really honest with me during my entire time there and that is something that he can only fix with words not gifts.
Fire
I truely believe that poor customer service is the number one killer of return business for any type establisment, think about it... if you got awesome service somewhere you always tell your friends and encourage them to go to that place or buy those products. but here's the catch, for good service you only tell a couple of friends but for shitty service you'll tell everyone you know.
The one thing Mini Scottsdale so far hasn't figured out is that I'm pretty embarassed that my new car failed so quickly and unfortunatly for both of us I don't know how they will be able to fix that.
Pilotart: As far as them giving me the sirius, I am happy he did that but put that into perspective; he screwed up and was trying to make up for his blunder. Did it make up for it?? it helped for sure but I still feel like he was never really honest with me during my entire time there and that is something that he can only fix with words not gifts.
Fire
6th Gear
Joined: Mar 2008
Posts: 1,258
Likes: 5
From: Florida, South Gulf Coast
As tedswoods said; "this isn't about me" and I have been fortunate to never have had to travel five hours (RT) back to a MINI Dealer for any issue.
Difficult for me to imagine my anger if my car had done what yours did and then to have the only dealer in the state to fail so completely. I have had a choice of six MINI Dealers to choose from, within 144 miles and a new one just opened (which I was expecting) just six miles away.
May your only future need of a MINI Dealer be for routine service and I hope that your New Dealer in Tempe will be convenient for your use.
Difficult for me to imagine my anger if my car had done what yours did and then to have the only dealer in the state to fail so completely. I have had a choice of six MINI Dealers to choose from, within 144 miles and a new one just opened (which I was expecting) just six miles away.
May your only future need of a MINI Dealer be for routine service and I hope that your New Dealer in Tempe will be convenient for your use.
You suffer a failure the first time, the vehicle is taken to the shop, diagnosed, ECU reset, and it now runs fine. With your past automotive experience, what do you do now? Evidently the car was driven 40-50 miles without another failure so it wasn't clearly evident that there was another problem.
You suffer a second failure, towed again, diagnosed, and low pressure pump was replaced although other people on here want to talk about the high pressure pump and it being a known problem. They think it was caused by "bad gas", a theory you want to argue about because you used "good gas". Truthfully, no one knows because the fuel wasn't tested.
Now you throw a "hissy fit" and tell the world how incompetent the service department is. Some how they should have been omnipotent and known that even though a non-running car when delivered now works, it really won't remain working in the future. You now solicit what is probably at least five- hundred dollars worth of merchandise to compensate your inconvenience but think it is perfectly alright to continue screaming to the world what jerks these folks are. Metaphorically, biting the hand that feeds you.
Excuse me if I am having trouble understanding who is acting the worst here. The consumer or the dealer.
You suffer a second failure, towed again, diagnosed, and low pressure pump was replaced although other people on here want to talk about the high pressure pump and it being a known problem. They think it was caused by "bad gas", a theory you want to argue about because you used "good gas". Truthfully, no one knows because the fuel wasn't tested.
Now you throw a "hissy fit" and tell the world how incompetent the service department is. Some how they should have been omnipotent and known that even though a non-running car when delivered now works, it really won't remain working in the future. You now solicit what is probably at least five- hundred dollars worth of merchandise to compensate your inconvenience but think it is perfectly alright to continue screaming to the world what jerks these folks are. Metaphorically, biting the hand that feeds you.
Excuse me if I am having trouble understanding who is acting the worst here. The consumer or the dealer.
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
You suffer a failure the first time, the vehicle is taken to the shop, diagnosed, ECU reset, and it now runs fine. With your past automotive experience, what do you do now? Evidently the car was driven 40-50 miles without another failure so it wasn't clearly evident that there was another problem.
You suffer a second failure, towed again, diagnosed, and low pressure pump was replaced although other people on here want to talk about the high pressure pump and it being a known problem. They think it was caused by "bad gas", a theory you want to argue about because you used "good gas". Truthfully, no one knows because the fuel wasn't tested.
Now you throw a "hissy fit" and tell the world how incompetent the service department is. Some how they should have been omnipotent and known that even though a non-running car when delivered now works, it really won't remain working in the future. You now solicit what is probably at least five- hundred dollars worth of merchandise to compensate your inconvenience but think it is perfectly alright to continue screaming to the world what jerks these folks are. Metaphorically, biting the hand that feeds you.
Excuse me if I am having trouble understanding who is acting the worst here. The consumer or the dealer.
You suffer a second failure, towed again, diagnosed, and low pressure pump was replaced although other people on here want to talk about the high pressure pump and it being a known problem. They think it was caused by "bad gas", a theory you want to argue about because you used "good gas". Truthfully, no one knows because the fuel wasn't tested.
Now you throw a "hissy fit" and tell the world how incompetent the service department is. Some how they should have been omnipotent and known that even though a non-running car when delivered now works, it really won't remain working in the future. You now solicit what is probably at least five- hundred dollars worth of merchandise to compensate your inconvenience but think it is perfectly alright to continue screaming to the world what jerks these folks are. Metaphorically, biting the hand that feeds you.
Excuse me if I am having trouble understanding who is acting the worst here. The consumer or the dealer.
Clearly you think that sending a vehicle back to the owner undiagnosed and unfixed is OK!! seems to me any reasonable person would be pissed off if their new car with less than 300 miles on it died.
"Hissy fit" really???
"Metaphorically, biting the hand that feeds you."
what are you stupid? how does this statement apply to me?
3rd Gear
Joined: May 2007
Posts: 288
Likes: 2
From: México City
Guess what....
DEAD again.
same thing only this time I disconnected the battery and drove home then called road-assist.
Kinda pissed now, they sent it home without fixing the problem and now I'm without a car again.
Mini Scottsdale was so so on their customer service as I had to ask for a rental car and when I asked why they gave me the car back the last time without it being truely fixed he had no answer
I sure hope this isn't a trend with my mini, has anybody else had this issue?
Does the ECU just need to be replaced?
Fire
DEAD again.
same thing only this time I disconnected the battery and drove home then called road-assist.
Kinda pissed now, they sent it home without fixing the problem and now I'm without a car again.
Mini Scottsdale was so so on their customer service as I had to ask for a rental car and when I asked why they gave me the car back the last time without it being truely fixed he had no answer
I sure hope this isn't a trend with my mini, has anybody else had this issue?
Does the ECU just need to be replaced?
Fire
6th Gear
Joined: Mar 2008
Posts: 1,258
Likes: 5
From: Florida, South Gulf Coast
If you think the service was bad last time....
That was why I hoped the new Tempe MINI Dealer would be convenient.
And I agree that it should not be that way, but unfortunately it is.
Thread Starter
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1st Gear
Joined: Oct 2009
Posts: 29
Likes: 0
From: Arizona
Those surveys are not anonymous and that SA at Scotsdale MINI knows exactly who cost him his christmas bonus!
If you think the service was bad last time....
That was why I hoped the new Tempe MINI Dealer would be convenient.
And I agree that it should not be that way, but unfortunately it is.
If you think the service was bad last time....
That was why I hoped the new Tempe MINI Dealer would be convenient.
And I agree that it should not be that way, but unfortunately it is.
I've waited this long for it I can wait longer
Fire
Clearly you think that sending a vehicle back to the owner undiagnosed and unfixed is OK!! seems to me any reasonable person would be pissed off if their new car with less than 300 miles on it died.
"Hissy fit" really???
"Metaphorically, biting the hand that feeds you."
what are you stupid? how does this statement apply to me?
"Hissy fit" really???
"Metaphorically, biting the hand that feeds you."
what are you stupid? how does this statement apply to me?
By some of your posts, you seem to have turned this into a "blood sport" and will only be satisfied when you get the SA fired and somehow then every diagnosis made by the mechanics will be perfect in the future. Won't happen!
No, I would not be happy if my new car broke within the first few hundred miles. On the other hand, I also have bought enough of them to realize it does happen and yelling and second guessing the people trying to fix it won't solve anything. You solicited a rather expensive freebie for your trouble and accepted it. Buck up, be a man, and admit they seem to be trying hard to satisfy you. Quit "biting the hand that feeds you" by continuing to bad mouth them. You are just confirming what a lot of dealers already know. It is better to have a dissatisfied customer than a dissatisfied customer you gave money to.