Service at NA

Old Jun 8, 2005 | 01:36 PM
  #1  
nicolemarin's Avatar
nicolemarin
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1st Gear
Joined: Apr 2005
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From: los angeles
Service at NA

So I was happy to get a quick appointment at Nick Alexander (see this thread for my issue: https://www.northamericanmotoring.co...ad.php?t=43013), but somewhat surpised that they refuse to give me a loaner (thus making it quite difficult to get to and from work, not to mention the dealer). I know they are not required to offer this, but I assumed from other people's expierences and since I bought my car from them that I would at least get a rental. Am I just not being pushy enough? Is there anything else I should be prepared for from NA? Unfortunatly I have to drop it off Thursday evening to have it inspected on Friday. I'm nervous Someone calm my nerves please.
 
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Old Jun 8, 2005 | 01:48 PM
  #2  
MINIclo's Avatar
MINIclo
7th Gear Gal
Joined: Jul 2002
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From: Weeblegabber West (aka WLA)
Hmmm....when you booked the appointment, did you specify that you would need a loaner? Maybe because they could see you so quickly, their loaners are all booked for the day. I had an appointment there last year and booked it several weeks in advance, which allowed me to reserve a loaner, even though I purchased Wanda elsewhere.

I would definitely be firm with them and remind them that you bought your MINI there! Squeaky wheel gets the synthetic MINI oil!


Clover
 
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Old Jun 13, 2005 | 09:28 AM
  #3  
nicolemarin's Avatar
nicolemarin
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From: los angeles
diagnosis:

I had a busted AC compressor, which was causing my steering wheel vibration at idle. I must admit that I don't use my AC all that often (I'm more of a windows down/sunroof open kinda girl), so I can't be certian that it was even working properly. The part is supposed to come in today (monday); we'll see how long it takes after that.
Has anyone else had problems with the AC compressor? Is this an achiles heel of the MINI or was I just unlucky?
On a side note, I was able to get a loaner (CR/W 05 MC with >600 miles on it).
 
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