I am fully frustrated by my purchase from trickedmotoring, I bought used Alta control arms from him November 6th, and without giving me any tracking or anything, waited a month to see if he actually sent them out. When I received them, they were missing the spacers for the joints, which are needed to install them. I contacted him several times about this, and have not heard from him in a week so I filed a paypal dispute. I escalted the dispute to a claim today, under "the item is significantly not as described". Within 10 seconds of submitting my claim, paypal sent me this:

Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.

What the heck? They didn't read my claim, the problem is with the shipment of all the parts of the goods, and now trickedmotoring is getting an email saying he won this dispute without sending me a single word. I feel cheated and am pissed the hell off.

Not only that, I haven't been able to get an alignment on my car this whole time, and my runflats have worn down to show metal. I now have to buy the spacers myself from ALTA, at $50 plus shipping, which would bring the total amount spent on these used control arms to the amount it takes to purchase new ones. And I would have gotten them a hell of a lot sooner. WTF!!!!

 

Send trickedmotoring a link to this post and make him respond. Sounds like a horrible lack of customer service to me. And as long as you have waited, i think the post is completely justified.
Until this is posted as settled, I know I wont be doing buisness with them.

 

Call paypal and talk to a human. That worked for me. If they say to email their claims department like they told me, ask for a supervisor. You shouldn't have to reduce all communication to emails.

 

The question is, how do I make him respond? Even after starting a Paypal dispute, he didn't answer any of my emails, and now Paypal has screwed me too.

On trickedmotoring's side, it could be completely the post office's fault. The package I received was badly mangled and was no longer sealed. He may have actually sent the spacers, but that doesn't explain his lack of responsiveness and the problem I have with this unsettled dispute.

 

The one time I had problems with a paypal transaction, paypal didn't want to help me either- fortunately I had made the payment using my credit card. The credit card company (WaMu) was more than willing to help me and I got my money back. If you used your credit card for this, that may be a route to go.

Jason

 

So I called paypal, and they said they don't deal with "item not as described" disputes unless it's an ebay auction. They said outside of ebay, they only deal with "item not received" disputes, which makes me wonder why they even put that option into the dispute process at all.

 

The simple answer is you can't.
By bringing his poor customer service to the attention of this and any other forum isn't doing him any favours.
You can hope he has some customer service skills and tries to save this one. Otherwise this is a lesson learned......deal with reputable organizations especially when buying on line.

Sorry for the lecture

 

I've noticed that lots and lots of sellers & buyers won't use PayPal. Since eBay bought PayPal, they've gone downhill. If you haven't already, read the fine print at PayPal relating to your transaction. If they're wrong, you should have some recourse somewhere. Hopefully, PayPal is regulated. After all, they are a bank.
PayPal and eBay are typical of the massive growth of institutions in America. They're so big, they don't give a d**n about individual customers. I just hope that I'm around when the big dog that they created turns around and bites them in the butt...

As for the non-responsive seller, I wish NAM had a blacklist where we could post the names of people like that..Hmmmm...I guess you did that in this post!

Good Luck,

gaminis

 

One reason I won't become a 'verified' member - PP gets to charge the receiver credit card fees (+) even though PP doesn't have to pay them.
Always, ALWAYS pay with a credit card - I've had good luck in the past with the dispute process with credit card companies.

Sorry to hear about the troubles, muggy.

 

I have to say that I am truly disappointed with Paypal, I wonder what the paypal fees are even for, why don't we just do straight bank transfers if they don't care to resolve disputes like this. I am filing a dispute with my bank as suggested by others above, although it will take a while we'll see what happens. Hopefully trickedmotoring will respond before then, so we can resolve this in a more civil fashion.

 

Sadly, profit. Oh, and the convenience of a clearing house, which will reduce in value as online transfers mature.

Sort of OT PayPal rant:
I was initially suspect of the service when a friend suggested it years ago "Just sign up, give them your bank info, and we each get $5!"
Hmm. I give them my bank info, which contains thousands, and I get $5. Nope, don't like the risk/reward on that one.
When I could use my CC and needed an online transaction, I finally used it.

Then came the rub - when receiving money, the only way you can receive a a CC payment is to 'upgrade' your account. Which means you pay the CC fees whether you get a CC payment (which costs them money), or a bank transfer (which doesn't cost them money.)
I'm fine giving them X% for brokering the transaction, but their structure irks me when they pocket CC fees even though they don't pay them. And that is why I only accept bank transfers (though I don't MAKE bank transfers.) In general the $ amounts are small enough that most people don't fret about it (and thus they make their money), but the principal pisses me off.
End rant.

 

I feel the same way. They're convenient, especially when it comes to eBay, but don't expect them to do squat for you if there is any problem. I always pay with credit card and hope that if something happends they (the CC Co.) will stand by me. So far I've been lucky, but my brother wasn't and they didn't do anything for him.

I wouldn't verify until they made me, and even then I keep no money in the account that I set up for the purpose. Every time I pay using my credit card, and bypass their nagscreen I can be heard muttering an up yours under my breath....but I'm not bitter

 

try your state's attorney general office. That is how i have resolved disputes in the past when Paypal was unwilling to help. There is something about a letter that mentions internet-fraud and lawsuit from a state office that really gets those sellers that are ignoring you to respond. It has worked for me 3 times now.

 

You could make the claim that you didn't receive the order. Since it won't function without all the parts, and you didn't receive all the parts, you didn't receive the order.

I would also file a claim with the post office for an order damaged in shipping, resulting in missing pieces.

 

Can I file a claim with the post office if I'm the one the stuff was shipped to?

 

Absolutely.

 

I seriously doubt that the P.O. will honor a claim unless the contents in the package were damaged in transit, and if the package was insured. If the package was damaged (broken) and your claim is that parts were lost during transit, you might have a valid claim. My experience with claims with the P.O., even with insured packages, is that it's a big headache, and very time consuming. Most of the time, the'll claim that the package didn't meet their standards regarding proper packing.

gaminis

 

If the Post Office delivered the package intact, it's illegal and immoral to try to get them to cover your loss (and if the sender didn't insure it, you're just wasting your time anyway.)

Your issue is with the vendor. If you can get your bank to help resolve it, then good. If not, lesson learned.
Can you not get the spacers you need from Alta??






Wow, you do it under your breath. I'm impressed at your self control. Perhaps one day I'll attain that level.

 

The post office DIDN'T deliver the package in tact, they were shipped in a tube and the ends on both sides were busted. It's like they thought it was a pipe bomb or something. I'm pretty sure it wasn't insured though, as there wasn't even tracking on the package.

The spacers I can get from ALTA, but at the price they quoted me it's like I could have bought new control arms instead. And I wouldn't have had to deal with all this mess.

 

It's interesting how this thread has gone from a vendor, Trickedmotoring (what an appropriate name don't you think?!?!) who has ripped off a customer, to PayPal and their refund practices.

Talk about shooting the messenger.

 

I bought a camera lens (showed up broken) from a guy on ebay, and he swore he sent me a mint lens. I tried to resolve this and the guy had a thick skull and got very defensive. I was trying to resolve, he was trying to deny.... Cant really make any progress that way.

I ended up bypassing the seller and just getting my full $$ back through the Post Office. It was MUCH easier and I didn't have to deal w/ the jackass seller.

 

Then why are you going after trickedmotoring if you believe they were in the package and the Post Office lost them?

 

Because he refuses to answer any of my emails to resolve the issue...I didn't choose to go with the post office, I didn't choose to not get insurance, I didn't choose to not get tracking.

I waited over a month to receive these, not even knowing if they actually would arrive. I don't see why I should have to pay an extra $50 if trickedmotoring made all these choices...that caused me to wait as well.

If trickedmotoring had given me any kind of reply this last week or two, I wouldn't have said anything. It's the fact that he decided it's not worth dealing with anymore, and that paypal has decided to screw me, that I'm so pissed off. I bought these control arms because I needed some at the time. If I had bought any other set, I would have been done with this whole ordeal a month ago.

As I said before in trickedmotoring's defense, he may have actually sent everything and it could all be the post office's fault. That still doesn't change how I'm getting screwed and his lack of response shows me he doesn't give a damn and I have to live with the choices he made.

 

Just a thought, but is there a chance that with the holidays, and a lot of people take vacation time during the holidays, no one at Trickedmotoring is there?

 

I deal a lot with the post office. Even if they didn't insure it, its still insured for around $88.00. I asked one time when I was shipping stuff out.