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Warranty Question

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Old Jun 1, 2023 | 05:02 PM
  #1  
Blckmorning's Avatar
Blckmorning
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2nd Gear
Joined: May 2006
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From: Aurora, Colorado
Warranty Question

Throwing this out there to see if anyone else has had this issue....

Last August my F54 experienced a failed HPFP (High Pressure Fuel Pump), had it towed in to the dealer, they confirmed "Yup it needs to be replaced"... Cool, my car was in warranty and it was warranty work. Done, Golden, car works and drives.

Warranty expires shortly after that work was done.

Fast forward to Yesterday. Car sputters, dies, and has a hard time staying started. I paid to have it towed the the dealer. Dealer confirms Yup looks like the system is reporting an issue with the HPFP... Ok. It has been less then a year since it was originally replaced, I put less then 3k miles on it since last August. Service advisor calls me this afternoon to let me know that because it was repaired under warranty that they can't warranty the work. If I had paid out of pocket last August then they could warranty the part.... WTF? In what world does that make sense that a Purchased Part carries a warranty, but a Warranty Part doesn't carry a Warranty?

Just wanting to see if anyone else has had this happen to them?
 
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Old Jun 3, 2023 | 05:47 AM
  #2  
RockC's Avatar
RockC
5th Gear
Joined: Jan 2006
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Believe this is standard. When a repair is made under warranty the warranty on the parts/labor lasts only as long as the warranty lasts. It is unfortunate in your case the replacement HPFP suffered a premature failure outside of warranty.

You might ask for some goodwill pointing out the replacement HPFP failed very prematurely. And was itself a replacement for the factory installed pump which failed prematurely. Based on your experience there is clearly a quality control issue with MINI's HPFPs and there is no reason why an owner should suffer because of this.
 
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Old Jun 10, 2023 | 05:28 AM
  #3  
minimusings's Avatar
minimusings
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Joined: Jun 2023
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Even though it’s technically not warranty, I would hope your dealer would work with you for a goodwill repair since the work was recently done
 
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