R56 Anyone know how to get GOOD service?
4th Gear
Joined: Feb 2008
Posts: 500
Likes: 3
Expectations is a very Key word. Minis are essentially BMWs. And what is BMW's slogan. "The Ultimate Driving machine". So when people buy a new car that is their "expectation". When it's not, the consumer gets very disapointed since the Ultimate driving machine turned out to the opposite. Come on, people expect german built, or shouldI say, german designed cars to be the best, and that's why they pay top dollar for it, and you would think that BMW/Mini would want to maintain their reputation instead of having their top people say that all these little problems are the customers fault because the need to get to know their car better or compare the Mini's to one's spouse.
Vince
Vince
4th Gear
Joined: Oct 2007
Posts: 419
Likes: 0
From: Huntersville NC
Well, when your electrical system has been shorting out for 2 years and 9 months, how would you feel about keeping the car?
6th Gear
Joined: May 2008
Posts: 2,007
Likes: 9
From: Houston
Oh....and this was all due to the module install? So if the module was taken away would the problem have gone away or was the system shot after that point?
6th Gear
Joined: May 2007
Posts: 3,790
Likes: 10
From: Kansas City
Yeah, I was really disappointed with how they handled that. I'd much rather they said they were not happy with it and had a comprehensive program in place to correct the situation than the glib BS they said.........
Joined: Nov 2008
Posts: 2,881
Likes: 16
From: Buffalo, New York
Well the SA was much more helpful this morning, although he did have some new lines for me. When I asked again about the undervoltage, he said, "Maybe you left your lights on and didn't notice it, we all make mistakes." As for the window problem, he pretty much said there's nothing they can do, and if they adjust the window, which they're doing now, I might get some wind noise and water leakage.
I called MINI USA back, but the rep I talked to wasn't in yet. I left him a message, hopefully I'll hear back soon.
I called MINI USA back, but the rep I talked to wasn't in yet. I left him a message, hopefully I'll hear back soon.
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