R50/53 First service, very disappointed
3rd Gear
Joined: Apr 2004
Posts: 174
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From: Baton Rouge, LA
Don't give them 5 stars on anything. If you do have some more problems resulting from this ordeal, they will point to that and say you were happy and satisfied at the time and deny everything you would be entitled to.
Banned
Joined: Mar 2004
Posts: 15,382
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Originally Posted by sbgobig
My car was delivered to me this afternoon. I'm glad to have it back especially after driving in the Focus for almost a week. They brought the car too me which was nice but they are also asking me to give them 5 stars across the board on the customer satisfaction survey. 
6th Gear
Joined: Jul 2003
Posts: 2,526
Likes: 1
Originally Posted by sbgobig
The thing with dealerships is it's a gamble. Kinda like cars sometimes everything is great and sometimes you get screwed. There are about 5 dealers in the L.A. area this one is just closet by about 20 miles. I should not need service for at least a year. Catherine the Service Manager told me to just give her a heads up next time I come in for service and she will take care of everything but I was thinking about the road trip/vacation somewhere to get the next service.
I did get them to give me a Car Cover and deliver the car to me in S.B. But I had to promise to give 5 stars.
what do you guys think? Keep in mind that "anything less than 5 is failing."
I did get them to give me a Car Cover and deliver the car to me in S.B. But I had to promise to give 5 stars.
what do you guys think? Keep in mind that "anything less than 5 is failing."
I just had my MINI in for service....wonder if they'd trade a new Borla exhaust for 5 stars.........hmmmmm.
R.E.
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4th Gear
Joined: Jul 2003
Posts: 586
Likes: 0
From: Santa Barbara
MINIUSA called the other day for the survey and the only thing I gave them 5 stars on is 'ease of getting an appointment' and zero or one star for the rest.
My MINI and I are now busy trying to get reaquainted and figure out if we can recover from this fiasco and salvage our relationship. I washed it this weekend and we are definatley making progress. Glad I should not need service for 15,300 more miles which should take at least a year.
My MINI and I are now busy trying to get reaquainted and figure out if we can recover from this fiasco and salvage our relationship. I washed it this weekend and we are definatley making progress. Glad I should not need service for 15,300 more miles which should take at least a year.
7th Gear Gal
Joined: Jul 2002
Posts: 36,087
Likes: 3
From: Weeblegabber West (aka WLA)
sb, Once you get out and motor, meet up with other MINIacs, and have some fun again with your MINI, you'll feel good about her/him again! And by the time you need another service appointment, you will have many choices of MINI service departments to choose from. You don't have to go back to Bob Smith. You can try the new dealership that's opening in Hermosa Beach.
Happy motoring, dear! :smile:
Clover
Happy motoring, dear! :smile:
Clover
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4th Gear
Joined: Jul 2003
Posts: 586
Likes: 0
From: Santa Barbara
Beastmaster,
Are you implying that I should be afraid of retaliation? Regardless I simply could not give them the high ratings they wanted. I would not recommend them to a friend. When my car was done the service writer said "your car is ready." On the survey they ask to be rated on whether they explained all the work done and they obviously did not. The guy was not friendly, the appoligy was half harted if that, and it was very clear that they did not care about me or my car. Now you don't have to really care but at least pretend to care especially when you consider what happened in my situation.
I admit that they delivered the car to me and threw in a car cover but that does not negate all the things they did wrong.
Are you implying that I should be afraid of retaliation? Regardless I simply could not give them the high ratings they wanted. I would not recommend them to a friend. When my car was done the service writer said "your car is ready." On the survey they ask to be rated on whether they explained all the work done and they obviously did not. The guy was not friendly, the appoligy was half harted if that, and it was very clear that they did not care about me or my car. Now you don't have to really care but at least pretend to care especially when you consider what happened in my situation.
I admit that they delivered the car to me and threw in a car cover but that does not negate all the things they did wrong.
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