Just a quick thanks to David and Tyrone at Mini of Concord for all they did for me today.

A dealer service department that consistently delivers exceptional service is a rarity and should be commended. Every time I visit I am amazed that this is a Dealer - these guys rock.

Thanks again guys - I truly appreciate your efforts.

 

Craig,

Thank you for the kind words man.

David

 

Dave,
Thanks for the loaner with the cvt. I didnt know that was a 6 speed.
I did not notice a screechin in the ac on the way home so I am thinking that the compressor could very well be the issue

 

Caught this thread late in the game, but had to comment on David's professional approach and willingness to talk cars w/ his clientele as top notch. Well done and keep it up.

Later

 

Great to hear about the positive experiences at this dealer. I'm from Sacramento and we've had out troubles with our local dealer...

Review them here

 

I'd like to add a few good words about Dave Savell and the service department at Mini of Concord.

My dealer, EBM, said they couldn't get me an appointment to look at my AC until 2 weeks down the line So on the advice of Bay bridge Motors I contacted David at Concord. He got me in in 2 days and the service was superb. My appopintment didn't show up on the days schedule yet he still managed to get my car in at the promised time and it was ready an hour before the estimated time. I now have a new AC compressor and power steering pump fan thanks to Dave and Concord Mini. But I was most impressed with Dave's knowledge and willingness to take time and explain in detail just what was being done, how long it would take, why the problem occured and how to prevent it from happening again. Also there was no BS about warrenty coverage and he doesn't talk down to you David puts the word "service" back in the title "service manager."

Thanks again to Dave and the techs at Mini of Comcord.

 

I agree too! David and Mini of Concord consintently provide the best service by far.