I wanted to order some Uber Tuner Lugs from Palo Uber Mini, however, I bought the lugs from Pilo Racing for the following reasons:

1.) http://www.paloubermini.com/ doesn't list any phone #s or e-mail addresses.

2.) I found an e-mail address on NAM (Carol@PaloUberMini.com) & sent an e-mail 4 days ago with no response.

3.) I wasn't comfortable ordering on-line with a fairly new Vendor that avoids customer contact.

 

Their California address and phone number are at the bottom of their home page - their London address and phone number are on their site as well.

 

Thanks riquiscott!

Their "Store Catalog" page doesn't list their contact info anywhere & when you click on "Home" it takes you to the catalog home page- Not their main home page with contact info : (

 

I have delt with these guys and they are totaly honest and provide a great service.you may find your emails take a while to be answerd at the moment as Bryce who would normaly deal with any issues has unfortunatly had a crash ay 130 odd mph in his mini so hes out off the loop for a while but Sean Sir Patricks son (sir patrick is the owner i believe) will help you out.If you have a telephone number then you can leave a message and they will return it im sure.I live in the UK and have no issues with ordering or paying for anything they ship to me from the states.
hope this helps.

 

I ordered a set of wheels. Have had several phome calls with ( pre -crash)
Bryce . And a couple of e-mail exchanges with Sean. All within the last ten days. I think Sean might be a little busy with Bryce being on VACATION , but maybe we could cut them some slack for a lap or two .

Wild Bill

 

Thanks for the feedback Guys- I won't hold the lack of response against them in the future ; )

 

Call Alex at tirerack. They probably have what you are looking for, for 1/2 the price.

I just looked at palouber for those lugs to see the price and found thier lug wrench for [FONT=Verdana, Arial, Helvetica][SIZE=2]UBER TUNER LUG WRENCH for $70.

Sure as heck looks like a gorilla wrench that could be had at tire rack for $15! And if it is you are paying a lot whole lot of extra money for a Palo Uber sticker.

[/SIZE][/FONT]What a rip off.

 

Well, here is my experience with this vendor. I bought the tuner lugs and installed them. It seemed to be an afterthought, but I think they suggested I also needed the special wrench to properly install them, so I also spent the extra on it.

So, it’s about 6 months later and it is clear that the inside of the tuner lugs are rusting. Why should that be?

I contact Carol and Bryce. They suggest it was because I probably had a mechanic take a machine tool to them to rotate my tires, which was not the case; I barely have 7,000 miles on the car and tire rotation was not it. Still they replace them, although I suffer through a bit of confusion about whether or not and when the replacements were sent. They arrived on Friday.

So, today is spent removing the old lugs wheel by wheel and replacing with the new. I get just to the very end and the special wrench socket (that holds the key) fractures in 2 places, also damaging the special key. Now I am pretty much in deep trouble. All the new lugs are on, but I have a damaged and unusable wrench socket and a damaged and unusable key.

I've photographed the damages and sent it off with a missive to Carol and Bryce, but I need some IMMEDIATE action now, as I have locking lugs on my wheels and a key and a wrench I can't possibly use. We'll see how quickly they jump on this problem and while I expect it to be fast, will there be an excuse too on why this happened? I did it all by hand. Should a wrench socket fracture and a lug key just snap from hand tightening? Palo Uber claims they manufacture to the highest standards, so how can this sort of stuff happen? I'm hoping the explanation makes sense and the problems resolved, but so far I am now getting a little worried.

I'll report back on how this all turns out, as appearance-wise the Palo Uber line looks great, but it has to function up to their claims. If they do right by me and this is a freak thing replaced by the kind of quality they claim, you all should know and I'll shout it from the rooftops. However, if this is typical and not satisfactorily resolved, you would want to know even more and I'll be shouting even louder. Wish me luck. :impatient

PS: When I bought the lugs I had asked about the possibility of Palo Uber developing a CF scoop, as I really did not think I’d take to the one they were then marketing. As Palo Uber didn’t have a CF scoop then I bought a second hand one made by M7. Well, my M7 CF scoop has a problem with the bolts that hold it to the hood cracking off the back of the scoop. Palo Uber would like me to try one of theirs, now that they make one (actually there are 2 CF versions). I’ve thought about it, but Shelly at M7 heard of my problem with their CF scoop and even though the scoop was second hand, she offered to have it repaired by them, so I’ll be returning it there; that is customer service! I was still thinking about the Palo Uber CF scoop as an alternate, but I’ll be waiting now to see how this lug wrench and key matter gets resolved. :impatient

 

I also had an issue with my palo uber tuner lugs rusting out in the center. One PM to Carol and Bryce rang me up to let me know that they apparently had a batch of lugs that went wrong with the finishing process, and promptly fed ex'd me a new set. I'm waiting on some new wheels to arrive, but those will be what I'll use...and we'll see how they hold up!

I'm really sorry you're having drama with your wrench and key..that sucks! Keep trying them, I'm sure they'll sort you out quickly like they did for me.

 

2 sets of rusty lugs from them after only 1.5K miles and now they won't return my calls...

Palo Uber rhymes with goober for a reason- They suck!

 

WOW!! They will not even speak with you now? That is horse manure; I hope you used a credit card on that purchase and have recourse to go back through the credit card company to file a dispute. If you tried to resolve it directly with PU and can't your credit card company will take a dispute from you and charge it back until the seller supplies contrary evidence. That should get their attention and if nothing else your money back.

 

Is it appropriate and is there a way to get administration to merge these two PU threads (this one with the one I began on 7/29/07 on the PU tuner lugs in Interior/Exterior Modifications)?

 

BTW, for those interested, in case these threads are not merged, there are photos in the other thread of what my wrench socket and key now look like; not a pretty sight!