So these jackasses at the dealership sold me a countryman and then a week later call me telling me they filled out all the paperwork wrong and "sold me the wrong car". Put the wrong vin on all the paperwork. My question... What does one ask for for such lax attention to detail and ruining my weekend plans to rush back to fix the problem? Don't have many options on it. Sirius? Extended warranty? Thanks for any help.

 

How about nothing. Ok a meal and gas money. They made a simple mistake and called you about it. Sh*t happens.

Welcome aboard anyway and good luck.

 

Try not to let this ruin your MINI experience.

 

Your cool.

 

Def ruined my Mini Morristown experience. Wasn't really happy with service to begin with and then this ******** happens. Ruined my wife's surprise birthday party.

 

I wish I knew that before I commentted. Now go for their throats. Ask for clothing for the wife and some MINI accessories for yourself. Then never return there. Go straight to Prestige MINI from then on.

 

Also HAPPY BIRTHDAY WIFE!!!!

 

Yeah I was kind of an idiot and didn't shop around. Almost certainly would be a prestige guy next time around unless they really fix this.

 

Trust me, there is no next time. You won't get the service that Prestige offers. You will definitely notice a difference in customer service at Prestige over Morristown. Ask for Carolyn in service. She goes above and beyond the call of duty.

 

Good to know. Loving the countryman aside from the paperwork problems.

 

When it is straightened out, post some pics and welcome to your new family, The MINIacs. Also always remember to wave even if you don't get one back. Also your face will hurt from always smiling.

 

I was def wondering about that. My friend had a WRX and they always had like a head nod thing. Thought there would be a mini type acknowledgment.

 

 

Ask them what's the other VIN/color/options.

 

I guess you could mess with them a bit. Maybe tell them you are quite busy but you will make time for them if they schedule an appointment, bring all the new corrected paperwork and come to you.
Or you could tell them that you have a "Doc Fee" for your costs/time to come and resign paperwork. Maybe your Doc Fee is the same amount they charged you for the Doc Fee".
But knowing the car business, your *** is probably in trouble with his management for letting this happen. And maybe is a good guy just trying to make a living and made an accidental mistake. Anything you might argue and get in compensation...wouldn't be surprised if they take it out of his pay.
I would probably just let it go and not make a big deal about it. I would let the dealership know when I could be there and ask them to please have everything ready so this can be correctled quickly so you can be on your way.

 

I'd agree with Finner. If it was a clerical error, they should meet you somewhere to your liking to fix. I'm pushing 50 and have bought quite a few cars, I've had this happen once, where the error had to be fixed, but more than once I've had a check sent to me because there was a math error on trade in, a fee reversed or something like that, some times it goes your way other times id doesn't people make honest mistakes.

 

It worked out. The car we actually got was more expensive than the one we signed for and he offered to buy us dinner. Seemed fair to me .

 

So you got a more expensive MINI for the price of the original one? and dinner. Thats great.

 

It was only 250 but still. We had eaten already though but the offer was what mattered.

 

 

Karma has a way of coming around...

 

You won with that!

 

I have a hard time believing it was a mistake.
Were you special ordering?
Perhaps they found one "close enough" at another dealer and arranged for an exchange.

 

When I first read this subject, the first thing I thought was a scam or bait-and-switch was in the works.

 

Phew... Thank god you weren't awaiting the results of a paternity test or some sort of biopsy procedure. You'd be asking for the deed to the new dealership.