I just got my JD Power New Vehicle Quality Survey in the mail today. I am close to 5000 miles and luckily the only issue I've had is the peeling chrome trim. However, since it hasn't been fixed yet and neither Mini nor my dealer has given me any sort of time frame or when I can expect to get it fixed, and it's been months, I will be giving them an earful.

 

I've received three surveys so far, each with an issue I emphasized. One regarding the sales processing experience, and one about service and parts delays. My third had the issues of getting bad parts from BMW (after long delay shipping) and the trim strips. I worked my way up the ladder from my dealer as a second approach to MINI, and even got a call from MINI-USA reviewing issues in response to my request for a call - but I never got "the call".

Go Get 'em!

 

The last JD Power (new car) survey I got was about 15 yrs ago and it had more pages of what Magazines I liked than getting down to the car facts. I made confetti out of it and stuffed it back in the return enevelop and said to take me off their spam list. It also had a five dollar bill in it to bribe you which I also turned into confetti. Hopefully they have changed over the years but I doubt it.

 

I just got my JD Power survey, I got a dollar whew hoo! But I did mark some of my concerns including the trim. But I did just get a call from my dealer to replace my trim finally! I am going on Saturday! Yay! So you may want to contact your dealed because it looks like we bought our cars around the same time. Good Luck!

 

J.D. Power does market research for all kinds of clients, not just auto manufacturers - although that's where they made their name.
It's interesting that J.D. Power and Lexus are generally credited with the auto industry's turn toward "customer satisfaction." Back when Lexus was just getting started, they won the J.D. Power quality surveys for several years in a row, and advertised it everywhere.
They put J.D. Power on the map, and leapfrogged all the other car makers in the process.
In the research community, J.D. Power still has an excellent reputation, unlike some other icons such as Consumer Reports.