In an effort to circumvent other owners from experiencing similar problems with Moritz MINI I wanted to express my dissatisfaction with the Arlington, Texas dealer. In searching the forum I have noticed many owners that were happy with the Moritz sales team.

Moritz received my Mini on 28 September 07 to replace an engine after water damage. To my dismay today 22 Oct 07, seventeen-business days later I am unfortunately, even now waiting to have the MINI repaired. Might I also add Moritz received the insurance check short my $500.00 deductible a week ago.

In the past 17 days Eric, the Mini Service Manager, has at times not returned calls, and also promised a completion date three times. Numerous messages and calls to Dave Leuke, Moritz MINI service manager, were also never returned. After speaking with Joe, the BMW service manger, last week he was concerned on the ticket time span when I called to confirm a promised completion date. After his research he apologized and stated Eric had ordered the engine and parts, yet never followed up with parts to confirm their arrival. He has promised a completion date this week. I could grant Moritz three days for paperwork between Moritz and Geico yet; I’m so perplexed and amazed by the lack of service and concern from the dealer.

Thank you for allowing me to express or vent my frustrations with the dealer.
Michael

 

see thats just not cool,
sucks that you still dont have your MINI back yet