I ordered a MCS in mid-June. In the weeks before I ordered and in the weeks since, I have emailed or called and left messages for my MA on six or seven occasions and have never received a reply. Common? I heard so much about the great Mini buying experience but so far it's just been another typical car dealer relationship. Also, is the MA involved in any way after the Mini is delivered?

 

Shame on your MA.

Yes, mine was very attentive. Calls were promptly returned...and not only were emails answered before the time I got my MINI...he emailed several times after delivery...just to make sure I was a happy camper.

Brecht MINI - the Sales and Parts/Service Depts TOTALLY understand what customer service and the "ultimate experience" is all about.

Their body shop on the other hand......

 

Hell no! And she still doesn't. I'm still waiting to find out how much the alarm is. Grrrrrrrrrrrrr.

 

Wow! I'm sorry that's happening to you. My MA was very good, but my husband's MA couldn't have been worse - he was let go a couple weeks after he got his MINI, and the GM was great and made it right, but it was a cryin' shame that his MA couldn't do his job. Try calling the manager and nicely explaining what has happened - I'm sure things will change after that.

 

My MA was very courteous and prompt (patient too!) before, during and after the sale. We tracked the car all the way through manufacturing and shipping (we don't have an "owner's lounge" in Canada).

Still have a good relationship with all the MINI staff. Great experience. It probably helps that my MA is a MINI enthusiast.

 

The whole dealership is like that. When I picked up my MINI a whole gaggle of MA's stood around perplexed about where the navigation disk was supposed to go. They didn't even know the voice recognition existed on the car. I had to tell my MA how to track the car, even!

 

So far, it sounds like every other car dealer -- some good salespeople, some not so good. Oh, well. Maybe I will mention it to the manager.

 

My MA was fan-freakin-tastic BEFORE I ordered my car, now, not so much. It's kinda frustrating, but what can ya do?

 

Get a new dealership and or a new MA!

 

Amanda White at South Bay Mini. Returned calls, emails very promptly. She walked me thru the entire process beginning to end. I still hear from her wanting to know if 'Rita and I are having a great time.

 

I was very happy with both my MA's (test drove with one, ordered with another.) I tried to keep my questions to e-mail rather than phone so that I wouldn't interrupt them if they were with another client. I always got a e-mail response within a day or so.

 

My MA does not return my emails but if I call he does return them, however, he is not as helpful as it sounds like many MAs are...
I would love the owners lounge like the US does.!

 

My MA was great pre and post delivery. However, I had no response to emails during June and July. Last night I contacted another MA and learned that mine left the dealership in May. Might check with your dealership....

 

I'd call it sporadic.

And then he came out and begged me to give all 5 stars when HQ called me for a customer satisfaction survey. Mmmm.....

 

LOL! I thought it was so funny when my MA did the same thing, asking for all 5's. . .

 

Apparently if they get anything but all 5's, they get really grief for it. That's just dumb grade inflation.

 

I'd say mine was sporadic also. Good when there was info to give, but if he didn't have any updates to offer, then I wouldn't hear from him til he did.

But I was good at tracking my own car so it was fine. And he swung some good freebies my way, and I used the survey for leverage to get a few more out of the sales manager.

However, I ended up leaving the dealership without my owners manual somehow (I can still see it in my head, sitting on the corner of his desk), and almost a year later I still don't have it, even after several phone calls, emails, etc to both my MA, the assistant, and the sales manager.

 

Well, you've given me something to look forward to -- the "5-star question." I'll be as responsive to that one as my MA has been to my questions.

 

When they mention the survey and rating, be sure to tell them about the numerous calls and emails that were not returned and ask how many stars they should get for that. It could be interesting to see how they respond.

 

My MA was excellent (Darron from Mainline)....always very responsive to email and voicemail. I never waited more than an hour or 2 before he got back to me and most of the time about 20-30 minutes. Even now (I've had my car for 3 weeks) I can still call on him and get his advice...they even installed my europlate on the front of my car for free the other day.

 

My MA responded to phone calls, but not too great with email responses.

 

+1 on Amanda - very helpful. Donnabelle Esposo in the internet department is very good too. Whalid was also good, but I think he's gone now. We've bought 7 cars from South Bay over the years. There are some funky salespeople there for sure, but by and large they are the best BMW/Mini in LA. Jay the service manager actually returns my calls as well!

 

Mine has been great so far, answers all my emails promptly, I should be receiving my car in about 2 wks, we'll see how it goes after that, but he has been very helpful.

 

Yes - before and after the sale. Timely and appropriately.

 

Great response to both emails and calls, but I was considerate as to days of the week and times that his load might be a bit high due to new lookers and buyers on the lot. When I figured the Mini was not on WW, he quickly got me the shipping data to confirm that. And after delivery, when there was a problem with the Sirius account, he jumped right on it. 5 Stars.