has anyone confirmed the veracity of any of this? it sounds like complete nonsense.. anyone found sardines or dogfood in their car?

 

yeah i bet not

 

It's not likely they will acknowledge publicly. It doesn't mean they won't look into it.

Also as some others have mentioned it could all be some troll, or some competitors trying to hurt them.

Regardless, boy there's quite a customer police here. I haven't seen this before.
Power to the customer!

 

Could be a disgruntle ex employee too. When I worked at a MINI dealer we had a tech let go for poor performance and he called our "integrity hotline" and tried to get people fired by making false claims. It led to a huge department investigation over nothing. Of course all calls are "anonymous" but we all know who it was based on timing and the targeted persons.

 

good point. given the outrageousness of some of the claims - dogfood, sardines, this seems much more likely...

 

When I was working the floor I interacted directly with my customers, I got to know them and they got to know me. If they had complaints or compliments they went to the owner, just as I when I deal with dealerships or service shops its nice to get to know the owner(s), and in doing so I am willing to share my customer experiences both good and bad.

In cases like like the examples given by "jokester" photographic evidence and in some cases just taking the car back to show the Shop Manager and Owner(s).

Just as if I were to find trash hidden away, or tools left in the car, parts loose or disconnected ... these are all things I judge a shop by, like the car being clean when returned (wash and vacuumed). It is always easy to just show your loyalty with patronage.

Motor on!

 

I am glad I am in Atlanta. Global Mini has performed OK except for the mud flaps they installed and had to re attach one 3 different times. Way Motor Works will become my primary once the warranty is up - which is soon.

 

When I worked at the Dealer I never got tipped for working on MINI's, it's my job so I don't feel I should be tipped. But often when people discuss tipping I bring this up as to why doesn't everyone tip their mechanic??? You tip the person that cuts your hair and they are both providing a service. It always starts an interesting conversation.

Thanks but please change your oil every 5k miles even while it's under warranty it will save you money and maint. long term.

 

I don't understand why we tip people who cut our hair and waitresses and waiters I don't feel like I like that it's come to be expected and that it's just what you do. I think it's based on old gentlemanly customs to tip somebody for exceptional service. You don't tip the bus driver. Don't don't tip a police officer for directing traffic, or EMS for showing up quickly, cab drivers, the staff of an aircraft including the pilot, I could go on.

However some of our legal system in certain states has become such that tips are so expected employers are perfectly within their right to pay half minimum wage seeing as how surely tips will make up the other half! It's absurd.

It's expected that you give the bar tender a dollar for every drink you buy. Is that crazy or what? Vaguely understandable if he is a master mixer of some kind, but for grabbing a beer out of the fridge, charging to 2 to 4 times the price at a liquor store, popping the top and expecting a dollar on top of it all. Eff that. I want all my money from tipping people back, with few exceptions. I've just decided I'm not tipping people anymore, unless they truly deserve it. Damned 15 to 20 percent to walk around, take an order, pass it off, eventually grab my food and bring it to my table? No way

 

Oh oh . . . here comes the tip debate . . .

I also hate tipping for that very reason. It's just an excuse for owner not to be responsible. I also firmly believe that many services used to be a real trained profession and got replaced overtime with low cost labor. That in terms should have its impact on tipping. It's also flawed in that it is based on the amount spent rather than on the actual amount of service provided (which is just to make it simpler rather than fair). That said I understand the consequences on the work force and the lack of tipping so one can't just bypass an entire system at the expense of good working people. In the end it is only at the state law level that this could be change. It's just the same debate as the inflated tipping idea of good service going from 15 to 20% over the last 20 years as if people completely forgot that it's a % and thus inflation will be built in through the inflated cost of the food...

But, back to topic, in this case it's a bit different. Tips aren't expected so it can be more of a gesture to get special considerations when they service the car. But honestly I don't think it has a tremendous effect either. In the end the quality of the shop is in the responsibility of the manager. To make the dealership successful they've got to have good standards or people will just go elsewhere. So again, I don't think it is required or expected.

 

Wow.

 

Euh . . . I think people tip the cab driver, right?

 

keep in mind waiters/waitresses make $4-5/hr, less than minimum wage - because tipping is expected.

 

He knows... That's his rant

 

When I order a pizza and have it delivered to my home, i tip 1% for every minute he's early, so if he's 10 minutes early from it was said it would be delivered, he gets a 10% tip. Pretty simple in my opinion. Though I'm pretty sure that had nothing to do with what the thread was necessarily made for.