Survey from RDA Group
Thread Starter
|
4th Gear
Joined: Jun 2013
Posts: 519
Likes: 13
From: Charlottesville, VA
Survey from RDA Group
I received a survey from RDA Group in the mail yesterday regarding my recent purchase of my 2014 Mini CM. Is this legit or should I treat as rubbish?
Thread Starter
|
4th Gear
Joined: Jun 2013
Posts: 519
Likes: 13
From: Charlottesville, VA
I received a survey from RDA Group in the mail yesterday regarding my recent purchase of my 2014 Mini CM. Is this legit or should I treat as rubbish?
Here is the online survey:
Please have the person most familiar with the MINI COUNTRYMAN fill out this survey.
What type of transmission does this vehicle have? Manual /Automatic/Shiftable Automatic
How many miles, in total, has this vehicle been driven? Miles
And what are the average miles per gallon? mpg What percentage of time is this vehicle driven: (must add to 100%)
% In frequent stop and go/ % On roads/highways above 45 mph/ % Other
Do you use alternative fuels (e.g., bio-diesel, E85) in your vehicle?
On a scale from 1 to 10, where "1" represents Definitely Would Not Recommend and "10" represents Definitely Would Recommend, how likely would you be to recommend:
Your MINI COUNTRYMAN
Any vehicle from the MINI brand
On a scale from 1 to 10, where "1" represents Poor and "10" represents Perfect, please rate how you feel about your vehicle on the following items in section (A).
Then move across to section (B) and tell us how each item measures up to your expectations.
. Your new vehicle (overall)
. Vehicle quality (overall)
. Reliability
. Level of technology and innovation
. Dealer sales experience
. Value for the money
. Purchase price
. Environmental impact of vehicle (i.e., emissions, recyclable materials)
. Condition of vehicle upon delivery
Automotive manufacturers strive to continuously improve the vehicles they sell to you, the customer. As such, on the next two screens you will be presented with a high-level list of possible Issues, Troubles or Concerns
you may have with your vehicle. Please review each of the categories and
select "Yes" if you have had an issue, trouble or concern in a category that was not caused by an accident or from the installation of an aftermarket accessory. You will then be given the opportunity to tell us more about your specific issues in the following section. If you have no issue, trouble or concern in a particular category, then simply move onto the next category until you are finished reviewing the entire list. Please tell us if you have any issues, concerns or troubles with your new vehicle by selecting "yes" next to the appropriate categories. EXCLUDE those items caused by an accident or from the installation of an aftermarket accessory. You will then be given the opportunity to tell us more about your specific issues in the next section.
Body or Exterior, for example...
. Doors or trunk hard to open and close or fits poorly Paint, trim, body panel or bumper issues
. Door handle, latch, lock or keyless entry troubles Exterior light or mirror troubles
. Wipers or washers troubles Or any other Body or Exterior concerns
Brakes, Wheels or Tires, for example...
. Vehicle pulls while braking Parking brake poor location
. Excess pressure required on brake pedal Excessive or uneven tire wear
. Excessive brake dust Or any other Brake, Wheel or Tire concerns
Audio, Entertainment or Navigation, for example...
. Audio system troubles Navigation system troubles
. Media player/cell phone troubles Audio controls difficult to use or understand
. Family entertainment/DVD player troubles Or any other Audio, Entertainment or Navigation concerns
Vehicle Electronics, for example...
. Power/charging port poor location Memory controls/feature troubles
. Warning light/alert/chime troubles Cruise control not maintaining set speed
. Fuel gauge difficult to read Or any other Vehicle Electronics concerns
Interior Climate Control, for example...
. Blower fan troubles Windows fog up unexpectedly/slow to defrost
. Heater/AC does not work Register/vent adjustment troubles
. Controls difficult to use Or any other Interior Climate Control concerns
Excessive Wind or Road Noise, for example...
. Wind noise around door/window Excessive air vibration noise
. Excessive road noise Or any other Wind or Road Noise concerns
Water Leaks or Water Runoff From Roof, for example...
. Water leaks around door/window/sunroof Water runoff from open windows while driving
. Water drips around door when entering vehicle Or any other Water Leak or Water Runoff From Roof concerns
Engine or Transmission, for example...
. Unusual engine or transmission noise Engine starting, hesitation or idling troubles
. Slow fuel tank fill/spitback 4-Wheel/All-Wheel Drive troubles
. Exhaust system troubles Difficult to change gears (manual)
. Shifting trouble while driving (automatic) Or any other Engine or Transmission concerns
Steering, Handling or Ride, for example...
. Unusual vehicle pull/drift (not while braking) Abnormal noises from under vehicle
. Vehicle rides too soft or too stiff Vehicle vibrates excessively
. Steering effort is too soft or too heavy Or any other Steering, Handling or Ride concerns
Seats, for example...
. Seat, lumbar, headrest adjustment troubles Seat upholstery troubles
. Heated/cooled seats not warm/cold enough Seat belt warning light troubles
. Seat belt troubles Or any other Seat concerns
Vehicle Interior, for example...
. Door, window, dashboard or console squeaks/rattles
. Glovebox/console access/usability
. Window open/close or glass distortion/glare issues
. Cupholders poor location
. Instrument panel/carpet gaps or poor fit Or any other Vehicle
Interior concerns
. Interior light or mirror troubles
. Other, for example...
Any other issue, concern or trouble not covered by a category above Have you taken this new vehicle in for repair at any time since taking delivery?
On a scale from 1 to 10, where "1" represents Poor, "6" represents Very Good and "10" represents Truly Exceptional, please rate how you feel about your vehicle on the following items.
For items that your vehicle is not equipped with, or for which you may not have used or experienced yet, please select the N/A or Don't Know box at the far right.
Audio/Entertainment/Navigation
. Ability to integrate external communication devices
. Ease of playing audio formats (CD, MP3, etc.)
. Ease of reading audio system display
. Ease of operating audio controls while driving
. Audio system controls convey an impression of quality
. Sound clarity at high volumes
. Quality of bass (low sounds)
. Gives impression of surround sound
. Ease of using navigation system
. Ease of reading navigation system display
. Accuracy and selection of navigation system route
. Ease of operating rear entertainment system
. Rear entertainment system display clarity
Roominess and Storage
. Ease of loading & unloading trunk/cargo area
. Trunk/cargo area capacity
. Front cupholders effectiveness
. Rear cupholders effectiveness
. Location of storage spaces
. Glovebox usefulness
. Center console storage effectiveness
. Front seat roominess (head/leg/foot)
. Rear seat roominess (head/leg/foot)
. Ease of entry & exit
Safety/Security
. Ability of wipers/washers to clear windshield
. Usefulness of sun visors
. Driver's forward visibility
. Driver's visibility when changing lanes
. Ease of judging distances when parking - looking forward
. Ease of judging distances when parking - looking rearward
. Headlight effectiveness
. Security features (e.g., locks, anti-theft, alarm system)
. Collision avoidance features (e.g., traction control, collision warning, etc.)
. Safety features (e.g., airbags, seat belt, etc.)
Driving Dynamics
. Braking responsiveness/effort
. Handling at highway speeds
. Handling/stability on curves or winding roads
. Handling/stability in adverse conditions (wind/rain/snow)
. Steering responsiveness/effort
. Turning radius while parking
. Rides smooth in normal driving
. Comfort when driving over harsh bumps
. Quietness over harsh bumps
Engine and Transmission
. Operation of gear shift lever
. Smoothness of transmission shifting
. Clutch operation
. Towing performance
. Sound of engine/exhaust during rapid acceleration
. Acceleration performance from stop
. Acceleration performance when passing above 45 mph
. Fuel economy
. Driving range between fill-ups
. hybrid only: Smoothness of engine stops and re-starts
. hybrid only: Frequency of operation in electric mode
Exterior
. Overall attractiveness of your vehicle's exterior
. Appearance of wheels, rims and tires
. Sound of doors when closing
. Exterior paint appearance
. Front styling/appearance (grille, fascia, etc.)
. Side styling/appearance
. Rear styling/appearance (tailgate, lights, etc.)
Interior Climate Control
. Quietness of heater/AC fan
. Quality of heating/AC controls
. Ease of operating heating/AC controls while driving
. Ability to seal off interior from outside odors/pollutants
. Ability to direct airflow where you want it
. Ability to maintain desired temperature
. Ability to heat/cool rear seating area
. System defrosts/defogs the interior glass
Interior
. Interior quietness
. Interior smell/scent
. Pleasantness of audible signals (e.g. tones, turn signals, voice)
. Steering wheel appearance and feel
. Usefulness of steering wheel-mounted controls
. Instrument panel design/layout
. Usefulness of interior lighting
. Attractiveness of interior lighting
. Appearance & illumination of displays and controls
. Ability to see/read controls/displays while driving
. Coordination of interior colors and materials
. Coordination between interior and exterior colors
. Quality of interior materials
. Overall attractiveness of your vehicle's interior
Seats
. Adjustment/comfort of seat belts
. How well the driver's seat holds you in place while cornering
. Seating configuration versatility
. Ability of seat surfaces to resist soil/lint
. Quality of seat materials
. Seat styling
. Comfort of front bottom seat cushion
. Front seat back/lumbar comfort and support
. Arm placement and comfort
. Headrest positioning and comfort
. Comfort of 2nd row seats
. Comfort of 3rd row seats
. Location and ease of operating front seat controls
. Ease of operating/adjusting 2nd row seats
. Ease of operating/adjusting 3rd row seats
And to improve vehicle comfort, please provide your:
Height: ft. in.
Weight: lbs.
Please tell us what could be done to improve how you feel about this new vehicle...
Overall, what do you LIKE most about your new vehicle?
What was the total purchase price of your new vehicle (before deduction of
any trade-in allowance received for your previous vehicle)? $ .00
Please indicate if your new MINI COUNTRYMAN is equipped with any of the features listed by selecting who installed the feature. If your MINI COUNTRYMAN does not have the feature listed, simply leave the associated installation boxes blank.
My vehicle has this feature . . . Installed by
(skip any features you do not have)
Who Installed: Factory/Installed Dealer/Installed Aftermarket/Installed/ Not sure
. Multiple CD changer
. Single CD player
. MP3 player capable
. Upgraded speaker system (e.g. sub woofer)
. Bluetooth compatible
. Satellite radio
. HD radio
. Voice activated/interfacing system (e.g. Sync)
. Vehicle assistance service system (e.g. OnStar, LexusLink)
. Rear seat entertainment/DVD
. Navigation system
. 110V. adaptor
. USB plug-in/port
. Remote keyless entry
. Security/alarm system
. Theft prevention/tracking system
. Front and/or rear parking aids (sensors/camera)
. Blind spot detection system (mirror/sensor/camera)
. Remote start
. Automatic climate/temperature control
. Dual or 3 zone temperature control
. Auto dimming interior rear view mirror
. Power sunroof
. Manual sunroof
. Memory seats
. Power folding seats
. Height adjustable seat belts
. Tilt steering wheel
. Telescoping steering wheel
. Cargo storage organizer
. Adjustable pedals
. Flex fuel capability
. Power running boards
. Cab access assist step
. Roof rail crossbars
. Rooftop accessory racks
. Specialty/custom tires or wheels
. Bed liner
. Extended mirrors (trailer-tow mirrors)
. Upgraded towing package
. Other:
How would you rate: Excellent/ Very Good/ Good /Fair/ Poor
Your dealership on earning your trust
The MINI brand on earning your trust
Is this your first NEW purchased or leased vehicle? Y/N
Did you ADD or REPLACE a vehicle? Added/ Replaced
The following information is collected for classification purposes only.
Are you: Male Female
In what year were you born? 19
Are you:
. Married
. Single
. Divorced, Widowed, Separated
. Living with significant other/domestic partner
Education completed:
. High school graduate or less
. Some college
. College graduate
. Post graduate study/degree
. Other
Which range best indicates your annual household income:
. Under $30,000
. $30,000-$50,000
. $50,001-$75,000
. $75,001-$100,000
. $100,001-$150,000
. $150,001-$200,000
. $200,001-$250,000
. $250,001-$299,999
. $300,000+
. Prefer not to answer
How would you classify yourself?
. African-American
. Hispanic
. Asian
. Native American
. White
. Other
. Prefer not to answer
It may be helpful to learn more about the information you have provided. If you do not object to being contacted, please provide your name, email address and telephone number below. This would not be a sales contact.
Whether or not you provide this information, please click Continue to submit your survey.
Here is the online survey:
Please have the person most familiar with the MINI COUNTRYMAN fill out this survey.
What type of transmission does this vehicle have? Manual /Automatic/Shiftable Automatic
How many miles, in total, has this vehicle been driven? Miles
And what are the average miles per gallon? mpg What percentage of time is this vehicle driven: (must add to 100%)
% In frequent stop and go/ % On roads/highways above 45 mph/ % Other
Do you use alternative fuels (e.g., bio-diesel, E85) in your vehicle?
On a scale from 1 to 10, where "1" represents Definitely Would Not Recommend and "10" represents Definitely Would Recommend, how likely would you be to recommend:
Your MINI COUNTRYMAN
Any vehicle from the MINI brand
On a scale from 1 to 10, where "1" represents Poor and "10" represents Perfect, please rate how you feel about your vehicle on the following items in section (A).
Then move across to section (B) and tell us how each item measures up to your expectations.
. Your new vehicle (overall)
. Vehicle quality (overall)
. Reliability
. Level of technology and innovation
. Dealer sales experience
. Value for the money
. Purchase price
. Environmental impact of vehicle (i.e., emissions, recyclable materials)
. Condition of vehicle upon delivery
Automotive manufacturers strive to continuously improve the vehicles they sell to you, the customer. As such, on the next two screens you will be presented with a high-level list of possible Issues, Troubles or Concerns
you may have with your vehicle. Please review each of the categories and
select "Yes" if you have had an issue, trouble or concern in a category that was not caused by an accident or from the installation of an aftermarket accessory. You will then be given the opportunity to tell us more about your specific issues in the following section. If you have no issue, trouble or concern in a particular category, then simply move onto the next category until you are finished reviewing the entire list. Please tell us if you have any issues, concerns or troubles with your new vehicle by selecting "yes" next to the appropriate categories. EXCLUDE those items caused by an accident or from the installation of an aftermarket accessory. You will then be given the opportunity to tell us more about your specific issues in the next section.
Body or Exterior, for example...
. Doors or trunk hard to open and close or fits poorly Paint, trim, body panel or bumper issues
. Door handle, latch, lock or keyless entry troubles Exterior light or mirror troubles
. Wipers or washers troubles Or any other Body or Exterior concerns
Brakes, Wheels or Tires, for example...
. Vehicle pulls while braking Parking brake poor location
. Excess pressure required on brake pedal Excessive or uneven tire wear
. Excessive brake dust Or any other Brake, Wheel or Tire concerns
Audio, Entertainment or Navigation, for example...
. Audio system troubles Navigation system troubles
. Media player/cell phone troubles Audio controls difficult to use or understand
. Family entertainment/DVD player troubles Or any other Audio, Entertainment or Navigation concerns
Vehicle Electronics, for example...
. Power/charging port poor location Memory controls/feature troubles
. Warning light/alert/chime troubles Cruise control not maintaining set speed
. Fuel gauge difficult to read Or any other Vehicle Electronics concerns
Interior Climate Control, for example...
. Blower fan troubles Windows fog up unexpectedly/slow to defrost
. Heater/AC does not work Register/vent adjustment troubles
. Controls difficult to use Or any other Interior Climate Control concerns
Excessive Wind or Road Noise, for example...
. Wind noise around door/window Excessive air vibration noise
. Excessive road noise Or any other Wind or Road Noise concerns
Water Leaks or Water Runoff From Roof, for example...
. Water leaks around door/window/sunroof Water runoff from open windows while driving
. Water drips around door when entering vehicle Or any other Water Leak or Water Runoff From Roof concerns
Engine or Transmission, for example...
. Unusual engine or transmission noise Engine starting, hesitation or idling troubles
. Slow fuel tank fill/spitback 4-Wheel/All-Wheel Drive troubles
. Exhaust system troubles Difficult to change gears (manual)
. Shifting trouble while driving (automatic) Or any other Engine or Transmission concerns
Steering, Handling or Ride, for example...
. Unusual vehicle pull/drift (not while braking) Abnormal noises from under vehicle
. Vehicle rides too soft or too stiff Vehicle vibrates excessively
. Steering effort is too soft or too heavy Or any other Steering, Handling or Ride concerns
Seats, for example...
. Seat, lumbar, headrest adjustment troubles Seat upholstery troubles
. Heated/cooled seats not warm/cold enough Seat belt warning light troubles
. Seat belt troubles Or any other Seat concerns
Vehicle Interior, for example...
. Door, window, dashboard or console squeaks/rattles
. Glovebox/console access/usability
. Window open/close or glass distortion/glare issues
. Cupholders poor location
. Instrument panel/carpet gaps or poor fit Or any other Vehicle
Interior concerns
. Interior light or mirror troubles
. Other, for example...
Any other issue, concern or trouble not covered by a category above Have you taken this new vehicle in for repair at any time since taking delivery?
On a scale from 1 to 10, where "1" represents Poor, "6" represents Very Good and "10" represents Truly Exceptional, please rate how you feel about your vehicle on the following items.
For items that your vehicle is not equipped with, or for which you may not have used or experienced yet, please select the N/A or Don't Know box at the far right.
Audio/Entertainment/Navigation
. Ability to integrate external communication devices
. Ease of playing audio formats (CD, MP3, etc.)
. Ease of reading audio system display
. Ease of operating audio controls while driving
. Audio system controls convey an impression of quality
. Sound clarity at high volumes
. Quality of bass (low sounds)
. Gives impression of surround sound
. Ease of using navigation system
. Ease of reading navigation system display
. Accuracy and selection of navigation system route
. Ease of operating rear entertainment system
. Rear entertainment system display clarity
Roominess and Storage
. Ease of loading & unloading trunk/cargo area
. Trunk/cargo area capacity
. Front cupholders effectiveness
. Rear cupholders effectiveness
. Location of storage spaces
. Glovebox usefulness
. Center console storage effectiveness
. Front seat roominess (head/leg/foot)
. Rear seat roominess (head/leg/foot)
. Ease of entry & exit
Safety/Security
. Ability of wipers/washers to clear windshield
. Usefulness of sun visors
. Driver's forward visibility
. Driver's visibility when changing lanes
. Ease of judging distances when parking - looking forward
. Ease of judging distances when parking - looking rearward
. Headlight effectiveness
. Security features (e.g., locks, anti-theft, alarm system)
. Collision avoidance features (e.g., traction control, collision warning, etc.)
. Safety features (e.g., airbags, seat belt, etc.)
Driving Dynamics
. Braking responsiveness/effort
. Handling at highway speeds
. Handling/stability on curves or winding roads
. Handling/stability in adverse conditions (wind/rain/snow)
. Steering responsiveness/effort
. Turning radius while parking
. Rides smooth in normal driving
. Comfort when driving over harsh bumps
. Quietness over harsh bumps
Engine and Transmission
. Operation of gear shift lever
. Smoothness of transmission shifting
. Clutch operation
. Towing performance
. Sound of engine/exhaust during rapid acceleration
. Acceleration performance from stop
. Acceleration performance when passing above 45 mph
. Fuel economy
. Driving range between fill-ups
. hybrid only: Smoothness of engine stops and re-starts
. hybrid only: Frequency of operation in electric mode
Exterior
. Overall attractiveness of your vehicle's exterior
. Appearance of wheels, rims and tires
. Sound of doors when closing
. Exterior paint appearance
. Front styling/appearance (grille, fascia, etc.)
. Side styling/appearance
. Rear styling/appearance (tailgate, lights, etc.)
Interior Climate Control
. Quietness of heater/AC fan
. Quality of heating/AC controls
. Ease of operating heating/AC controls while driving
. Ability to seal off interior from outside odors/pollutants
. Ability to direct airflow where you want it
. Ability to maintain desired temperature
. Ability to heat/cool rear seating area
. System defrosts/defogs the interior glass
Interior
. Interior quietness
. Interior smell/scent
. Pleasantness of audible signals (e.g. tones, turn signals, voice)
. Steering wheel appearance and feel
. Usefulness of steering wheel-mounted controls
. Instrument panel design/layout
. Usefulness of interior lighting
. Attractiveness of interior lighting
. Appearance & illumination of displays and controls
. Ability to see/read controls/displays while driving
. Coordination of interior colors and materials
. Coordination between interior and exterior colors
. Quality of interior materials
. Overall attractiveness of your vehicle's interior
Seats
. Adjustment/comfort of seat belts
. How well the driver's seat holds you in place while cornering
. Seating configuration versatility
. Ability of seat surfaces to resist soil/lint
. Quality of seat materials
. Seat styling
. Comfort of front bottom seat cushion
. Front seat back/lumbar comfort and support
. Arm placement and comfort
. Headrest positioning and comfort
. Comfort of 2nd row seats
. Comfort of 3rd row seats
. Location and ease of operating front seat controls
. Ease of operating/adjusting 2nd row seats
. Ease of operating/adjusting 3rd row seats
And to improve vehicle comfort, please provide your:
Height: ft. in.
Weight: lbs.
Please tell us what could be done to improve how you feel about this new vehicle...
Overall, what do you LIKE most about your new vehicle?
What was the total purchase price of your new vehicle (before deduction of
any trade-in allowance received for your previous vehicle)? $ .00
Please indicate if your new MINI COUNTRYMAN is equipped with any of the features listed by selecting who installed the feature. If your MINI COUNTRYMAN does not have the feature listed, simply leave the associated installation boxes blank.
My vehicle has this feature . . . Installed by
(skip any features you do not have)
Who Installed: Factory/Installed Dealer/Installed Aftermarket/Installed/ Not sure
. Multiple CD changer
. Single CD player
. MP3 player capable
. Upgraded speaker system (e.g. sub woofer)
. Bluetooth compatible
. Satellite radio
. HD radio
. Voice activated/interfacing system (e.g. Sync)
. Vehicle assistance service system (e.g. OnStar, LexusLink)
. Rear seat entertainment/DVD
. Navigation system
. 110V. adaptor
. USB plug-in/port
. Remote keyless entry
. Security/alarm system
. Theft prevention/tracking system
. Front and/or rear parking aids (sensors/camera)
. Blind spot detection system (mirror/sensor/camera)
. Remote start
. Automatic climate/temperature control
. Dual or 3 zone temperature control
. Auto dimming interior rear view mirror
. Power sunroof
. Manual sunroof
. Memory seats
. Power folding seats
. Height adjustable seat belts
. Tilt steering wheel
. Telescoping steering wheel
. Cargo storage organizer
. Adjustable pedals
. Flex fuel capability
. Power running boards
. Cab access assist step
. Roof rail crossbars
. Rooftop accessory racks
. Specialty/custom tires or wheels
. Bed liner
. Extended mirrors (trailer-tow mirrors)
. Upgraded towing package
. Other:
How would you rate: Excellent/ Very Good/ Good /Fair/ Poor
Your dealership on earning your trust
The MINI brand on earning your trust
Is this your first NEW purchased or leased vehicle? Y/N
Did you ADD or REPLACE a vehicle? Added/ Replaced
The following information is collected for classification purposes only.
Are you: Male Female
In what year were you born? 19
Are you:
. Married
. Single
. Divorced, Widowed, Separated
. Living with significant other/domestic partner
Education completed:
. High school graduate or less
. Some college
. College graduate
. Post graduate study/degree
. Other
Which range best indicates your annual household income:
. Under $30,000
. $30,000-$50,000
. $50,001-$75,000
. $75,001-$100,000
. $100,001-$150,000
. $150,001-$200,000
. $200,001-$250,000
. $250,001-$299,999
. $300,000+
. Prefer not to answer
How would you classify yourself?
. African-American
. Hispanic
. Asian
. Native American
. White
. Other
. Prefer not to answer
It may be helpful to learn more about the information you have provided. If you do not object to being contacted, please provide your name, email address and telephone number below. This would not be a sales contact.
Whether or not you provide this information, please click Continue to submit your survey.
Thread
Thread Starter
Forum
Replies
Last Post
OutMotoring
Drivetrain (Cooper S)
5
Sep 8, 2015 06:27 AM