You honestly need to stop talking to us about it. What you must do is call the dealer, let them know that you were not satisfied enough to give them all 10's. Explain to them what they've done wrong and what they could've done better; then, ask them what they can do for you to satisfy you enough to justify giving all 10's. That's how YOU win.

 

My MA reiterated that she needed All 10s at least 3 times. I told the dealer principal that I don't give 10s to MAs who don't get me a vessel name when others do. I got a keychain, stuffed plush bulldog for the fiancée and a free hat as an apology. So yeah. I don't think less than a 10 is a fail, and neither should MINI.

 

With no basis in reality, the 10 rating is nonetheless critical to salesmen, service managers, etc. I will gladly issue a 10 rating IF they concede to any reasonable demand I make as recompense for earlier failures. Guys screw up, it happens. Let them make amends to earn the 10 rating, but make them pay for it via reasonable demands on your part. They will play ball. Be reasonable, not draconian.

P.S. I think I will ask for a stuffed British bulldog and a MINI hat. No 10's without it.

 

Wow! I didn't know the stuffed British bulldog was on the table. I stopped bargaining when the book bag came out.

 

I got a dog and a hat goodie bag, for buying the car I thought. But I gave them 10s..

 

Wow, all I got was a cool car. I must be doing it wrong.

 

Yeah, it's a pretty nice dog

 

Me thinks we all got that!!!

 

Ha ha hhaaaaa. Thank you for this

 

You just said that every dealer out there is a bad person.
That's not true, of course. There are good dealers and bad dealers, lets say that he got the bad one.

 

and where did i say that?

 

Now I'm obsessed: I must have the British bulldog and a MINI hat. No gifts, no 10's on the survey. Perhaps some MINi car care products?

 

You'll get them.

 

I got 2 of those little $17 mugs which I would prefer over a dog or a hat :3 Is the stuffed dog cuddly though? I do love cuddly things haha.

 

Aw man I wanted a mug..

 

Nah, I don't want free mug or dog, and I've paid for hats. I want good service because that makes the car owning experience that much better . . . I favor people to people over things

 

But you could have it all, lol

 

. . . I guess that can be true for some.

 

btw: quick update. I'm working through the issue with my sales manager. We will see how it gets resolved and if I am right to push for good relationship between us.

I feel this is a great topic of discussion. I'm somewhat amazed how it turned out. It is great to see so many opinions on the subject. While it is clear to some, I know this is not always easy for everyone because it involves so many different personalities and situations...

I want to add that as customers we can often justifiably feel on the defensive and though I think there is too often very aggressive sales techniques employed to squeeze money out of us, I would hate this thread to turn into too much negativism towards MINI dealers as a whole. I don't think it has gotten there, thankfully. I strongly believe in good business relationship and how much it can be beneficial for all, and thus why I am cautious with my approach with my dealer. I have strong hope it will turn out positively.

In the end we all enjoy the motoring experience and that's why it matters

 

+1
Thanks for focusing on need for a discussion with the sales manager and dialogue on what actually went right/wrong in the transaction. If the sales manager offers something to make amends for a poor experience, that's fine, but we all benefit from positive long term relationships with our dealer.

 

Today has been a better day between my MINI dealer and me (us) . . .
I feel satisfy having found some deal agreement with my sale manager.
I’m still sorry we missed on some headlight options and I still find the 10s rating push on surveys awkward…

The good news however is that this has allowed us to be more in tune, and I actually have a much better feel for the person he is than before.
At least for the time being I'll give good "grades". And when time comes to get through the car maintenance service we’ll see if we’ll continue to rate this way or be true to the survey purposes.