Dealership crashed Mini during test drive
have you talked to YOUR insurance company. Representing you by going after the dealership's insurance is what you've PAID them to do!
get your lawyer by involving your insurance company .. .
get your lawyer by involving your insurance company .. .
Last edited by Capt_bj; Dec 6, 2012 at 03:46 PM.
Not sure where OP is located but his insurance company would not go after the dealership's insurance if he's in a no-fault state.
Lawyers are sometimes called for in cases of injury where the dollar amounts grow into six-figures, but seldom are involved in a property damage only case. Let this run its course - my guess is that the car will be totaled, the insurance company representing the dealership will make a fair offer, and to make you happy the dealership will put you in something equivalent for a good price.
- Mark
- Mark
that really is unfortunate .
& I must say you seem very calm and nice about this.
But that said . there is NO way I would drive off the lot with the car "fixed", even if they do it all and cover the work you went in for.
The car will have a history (ie: car fax and dealer) as now having an accident . if you later sold it , I for one would pass.
Your car (and I did a quickie on KBB ) is prolly valued at about 15K
If it were me (and your timing could be really good)
I would say a '12 loaner or demo ... value about 20K to 23K . would be a perfect solution.
They can still fix and sell yours, and not have to make bank on the '12.
at least for me the math works and would be fair.
I must tell you ... "squeaky wheel gets the grease"
I was in the Motorcycle and also Car biz (many years ago) still have friends in both .
My advice is to say NOTHING ! Untill they let you know what the can / want to do for you.
My experience is that they can often do MUCH more than you even think is possible.
Dont answer or jump at what they offer .
& I must say you seem very calm and nice about this.
But that said . there is NO way I would drive off the lot with the car "fixed", even if they do it all and cover the work you went in for.
The car will have a history (ie: car fax and dealer) as now having an accident . if you later sold it , I for one would pass.
Your car (and I did a quickie on KBB ) is prolly valued at about 15K
If it were me (and your timing could be really good)
I would say a '12 loaner or demo ... value about 20K to 23K . would be a perfect solution.
They can still fix and sell yours, and not have to make bank on the '12.
at least for me the math works and would be fair.
I must tell you ... "squeaky wheel gets the grease"
I was in the Motorcycle and also Car biz (many years ago) still have friends in both .
My advice is to say NOTHING ! Untill they let you know what the can / want to do for you.
My experience is that they can often do MUCH more than you even think is possible.
Dont answer or jump at what they offer .
Last edited by COR BLMY; Dec 6, 2012 at 05:36 PM.
The incident happened in California, but I have not contacted my insurance yet, nor have I contacted a lawyer.
I'm still waiting to hear back from the dealership as to what the damage is and what they're prepared to do. I'll break out the heavy artillery then if I need to.
I appreciate the input guys, it's definitely given me a lot to consider!
--Terminal
I'm still waiting to hear back from the dealership as to what the damage is and what they're prepared to do. I'll break out the heavy artillery then if I need to.
I appreciate the input guys, it's definitely given me a lot to consider!
--Terminal
my out of pocket cost to repair
zero
my rate change
zero
my effort to get there?
"isn't that what I pay you to do?"
"yes sir, it is . . . "
then: take it anyplace you want to repair it and have them contact us . . .
of course
some insurance companies are better than others . . .
I've attached another picture showing where the trailer hitch punctured the front.
Looking at the lights they look ok (minus a missing headlight cleaner nozzle and cover), but I have no idea about how the mounting tabs faired.
At this point I really couldn't say if the damage is enough for it to be totalled or not. It is (or was) a nicely loaded 07 with 58k miles with all the options minus an automatic and navigation system.
Sadly I can't figure out what the best outcome for it will be - I really wasn't planning on a huge capital outlay for a new car at this point, but also know that if they fix it that I've taken a hit on value, and that it's quality is diminished in my eyes.
I'll post updates as I get them, and as always any suggestions will be greatly appreciated.
--Terminal
Looking at the lights they look ok (minus a missing headlight cleaner nozzle and cover), but I have no idea about how the mounting tabs faired.
At this point I really couldn't say if the damage is enough for it to be totalled or not. It is (or was) a nicely loaded 07 with 58k miles with all the options minus an automatic and navigation system.
Sadly I can't figure out what the best outcome for it will be - I really wasn't planning on a huge capital outlay for a new car at this point, but also know that if they fix it that I've taken a hit on value, and that it's quality is diminished in my eyes.
I'll post updates as I get them, and as always any suggestions will be greatly appreciated.
--Terminal
Ahh so here's the other PW with bad luck this week. Sorry to see this craziness, terminal. And at the dealership, no less.
Really is unfortunate that yours now has a CarFax. Mine is going to be staying in the family so I'm not worried about that - if I were, that dealership would have some tough decisions to make.
Best of luck, compadre.
Really is unfortunate that yours now has a CarFax. Mine is going to be staying in the family so I'm not worried about that - if I were, that dealership would have some tough decisions to make.Best of luck, compadre.
Ahh so here's the other PW with bad luck this week. Sorry to see this craziness, terminal. And at the dealership, no less.
Really is unfortunate that yours now has a CarFax. Mine is going to be staying in the family so I'm not worried about that - if I were, that dealership would have some tough decisions to make.
Best of luck, compadre.
Really is unfortunate that yours now has a CarFax. Mine is going to be staying in the family so I'm not worried about that - if I were, that dealership would have some tough decisions to make.Best of luck, compadre.

Judging by the nature of the damage, it appears that the driver was either negligent, or driving reclessly. I'm no lawyer, but my guess is, you might be in a position to bend the dealership over a barrel.
Do you have a friend who is a lawyer? If so, I would consult them to see what your options are. I would be thinking about:
1) No charge for the work they did. They were not able to delive the car back to you after the work was done, so you shouldn't have to pay for it.
2) A new car at dealer cost.
3) Loaner car while it's being sorted out.
Do you have a friend who is a lawyer? If so, I would consult them to see what your options are. I would be thinking about:
1) No charge for the work they did. They were not able to delive the car back to you after the work was done, so you shouldn't have to pay for it.
2) A new car at dealer cost.
3) Loaner car while it's being sorted out.
I'm not trying to say that it wasn't the driver's fault, but to conclude that he/she was driving "reclessly" [sic] with no other information is just silly.
- Mark
My Aunt just got into a car accident over the summer (she owns a Hamster Car aka Kia Soul) and she was the middle car in a three car accident on the highway.. She had extensive damage on both front and rear of her car, but no frame damage.. They fixed it and it totaled 17k in damages just on her car. So it all depends on the insurance company and what is going to make them profit..
To me it doesn't look that bad. Think of it this way- the car is optioned as you like it and there was just a ton of mechanical work done. Plus an '07 at 58k is pretty low mileage, IMHO. They should be covering the repair at 100% and not involving your insurance company since that could drive your rates up.
Val
Val
Good luck!
Is the technician ok ?
Air bag going off means new headliner,.....most cases they are only in Germany and can take up to a month to get, are not cheap and labor intensive to install. Also means total reconditioning of interior as that powder gets all over everything including behind dash controls and buttons and switches. It's like exploded talc powder if you could imagine that.
Damage up front can be deeper than they appear. Radiator, radiator support, brackets, braces, exhaust maifold, turbo impacted (?), seals, gaskets, lines, headlight(s), bumper, paint ect....this stuff adds up pretty quick.
Maybe they will give you top KBB retail for it towards new MINI !
Hope the tech is ok.
Air bag going off means new headliner,.....most cases they are only in Germany and can take up to a month to get, are not cheap and labor intensive to install. Also means total reconditioning of interior as that powder gets all over everything including behind dash controls and buttons and switches. It's like exploded talc powder if you could imagine that.
Damage up front can be deeper than they appear. Radiator, radiator support, brackets, braces, exhaust maifold, turbo impacted (?), seals, gaskets, lines, headlight(s), bumper, paint ect....this stuff adds up pretty quick.
Maybe they will give you top KBB retail for it towards new MINI !
Hope the tech is ok.
What I learned was: Rely on Samsung's insurance company, and fight every expenditure, or use my own insurance company (Liberty Mutual... the ones who offer a discount to MINI owners), and get everything taken care of the way I wanted it. My deductible was covered.
BTW: It was Samsung's insurance company that told me my insurance would take better care of me than they would.
Actually, no. They sell products (policies), not service. Some companies/agents don't do crap for you other than sell policies. Others will actually act as your advocate in getting things sorted out.
Having a policy allows you to operate your vehicle in compliance with the legal mandate for insurance. It doesn't ensure that the company will "take care" of things when something bad happens. As many people find out, having coverage and getting a claim paid can be two very different things.
Having a policy allows you to operate your vehicle in compliance with the legal mandate for insurance. It doesn't ensure that the company will "take care" of things when something bad happens. As many people find out, having coverage and getting a claim paid can be two very different things.
First of all it's very commendable that you are taking such a level-headed approach to the whole incident. Kudos to you on that as I would have lost it at this point.
Now as for the car, the dealer won't be likely to be able to do anything about this just yet. As far as they are looking at, this is now in the hands of the insurance company. They can't just start repairing it without approval and they can't assume it's totaled without that coming from he insurance company. You would have two options with the insurance claim; either leave it to the dealer's company to pay for the repairs and notify your insurance company of the loss or you can file a claim through your own insurance. The reason so many people will file with their own insurance is that you will now have your company working for you to make the repairs to your satisfaction and then foot the bill to the dealer' insurance co. They want to keep you as a customer and will work with you rather than just trying to keep repair costs down. The downside is that you are out your deductible until you are reimbursed by the dealer's insurance, which really isn't that bad, but can take months.
The value will definitely be diminished if its repaired and for some reason, cars with accident damage just never seem to drive the same afterwards. If it isn't totaled, then I would personally look to trade it in with that dealer and work to get the best deal on a new car or certified one, that they will give considering the circumstances. Also, I wouldn't assume it's totaled just yet, as cars that are more than two years old usually get used parts in repairs and not new parts. This may bring the repair cost within reason considering MINI's high residual value, so long as there is no frame damage.
Best of luck and hope this works out!
Now as for the car, the dealer won't be likely to be able to do anything about this just yet. As far as they are looking at, this is now in the hands of the insurance company. They can't just start repairing it without approval and they can't assume it's totaled without that coming from he insurance company. You would have two options with the insurance claim; either leave it to the dealer's company to pay for the repairs and notify your insurance company of the loss or you can file a claim through your own insurance. The reason so many people will file with their own insurance is that you will now have your company working for you to make the repairs to your satisfaction and then foot the bill to the dealer' insurance co. They want to keep you as a customer and will work with you rather than just trying to keep repair costs down. The downside is that you are out your deductible until you are reimbursed by the dealer's insurance, which really isn't that bad, but can take months.
The value will definitely be diminished if its repaired and for some reason, cars with accident damage just never seem to drive the same afterwards. If it isn't totaled, then I would personally look to trade it in with that dealer and work to get the best deal on a new car or certified one, that they will give considering the circumstances. Also, I wouldn't assume it's totaled just yet, as cars that are more than two years old usually get used parts in repairs and not new parts. This may bring the repair cost within reason considering MINI's high residual value, so long as there is no frame damage.
Best of luck and hope this works out!



