They may have had a great opening party but I'm due for service sometime around next month. I've searched a few message boards and some of their other dealers (may have been Cadillac) got HORRIBLE reviews. Has anyone taken a car for service? How are they? I dunno if I should drive the extra 25 miles to MINI of Dallas.

 

For some service that is required just take it to this place and give it a try. If it stinks then go to Dallas. Always try something once before you snub it and refuse to go. Plus it must be nice having the choice. I can go to Tom Bush here in Jax or drive 2 to 2 1/2hrs away and go to Orlando.

 

Carl Sewell, CEO of the family owned chain bearing his name, is a highly respected dealer and has long had excellent Customer Satisfaction scores in his dealerships. He has authored several books about customer service including Customers For Life that have been read by most all dealers.

As a general rule, a bad customer experience in any of his dealerships would be an anomaly. While it is impossible to meet the expectations of all the customers of any dealership, the chances of success at his stores would be high.

I am not one of his customers nor an employee. I am though a retired dealer that has long admired his organization.

 

i have taken my mini there for a few things... first i brought it in for a chirping... couldn't reproduce it and finally i got it to do it and took a video... brought it bake in and they replaced the water pump no questions asked... then i brought it in for an oil change... very quick and like the above poster said great customer service.. my service advisor is josh... and he always remembers my names and answers every questions i ask... seems like a great dealership to me...

 

Jallen, thanks. Your reply was what I was looking for because I have never visited or had experience with any of Sewell's brands. PS: the only reason I was interested in trying Sewell is because MINI of Dallas is near Dallas/Love Field and the traffic is a nightmare even in "slow" times of the day. The cops set up speed traps everywhere! Ugh. I'm still going to give Sewell a try. Dropped in last week to check the place out and bit the bullet by buying my first ever piece of car memorabilia: an all black logo shirt. It fit perfectly.

 

I don't have my car yet (11 days at port, still waiting for ship), but I can verify that I so far I have had a great experience with Sewell in Plano!