Buyer Beware!
MINI is *definitely* a premium brand - everybody knows they're linked with BMW, and the prices are definitely much higher than other subcompacts. The Civic SI can be easily had at invoice for $20k, and has 200hp in that config. To get 200+ hp in a Mini, you've got to get a JCW which *starts* at 30k.
And MINI gets the call from the dealer, not the customer. The dealer submits warranty service that is outside warranty, and they should've handled the situation by explaining that the problem was reported while the warranty was in effect - and MINI/dealer should've worked something out so the customer was taken care of.
As an FYI, my parents had a similar situation with their Honda Civic. Had a problem 300 miles before warranty was expired, but parts weren't available. Dealer said it would be covered even if they kept driving - and it was, no hassle. MINI should at least be matching the service of a Honda dealership, if not vastly exceeding them.
And MINI gets the call from the dealer, not the customer. The dealer submits warranty service that is outside warranty, and they should've handled the situation by explaining that the problem was reported while the warranty was in effect - and MINI/dealer should've worked something out so the customer was taken care of.
As an FYI, my parents had a similar situation with their Honda Civic. Had a problem 300 miles before warranty was expired, but parts weren't available. Dealer said it would be covered even if they kept driving - and it was, no hassle. MINI should at least be matching the service of a Honda dealership, if not vastly exceeding them.
Also, if you read the previous posts, you will see that the OP says that he contacted MINI directly and that is why he is pissed
And by the way - I just checked both Honda and MINI websites - base civic si starts at $22,200 ----base cooper s starts at $22,300 ---contrast that with BMW 1 series - 128i starts at $29,000 and the 135i starts at $35,800 (also from their website)
Last edited by birdman13; Dec 29, 2009 at 02:40 PM.
I still say that people view Mini as a premium brand - obviously not a BMW, but definitely a cut above Mazda/Honda/Toyota. This is a good thing, means they have a solid reputation.
And he had to contact Mini later because the idiot dealer didn't take care of this situation when submitting the paperwork. The dealer is mostly to blame, but Mini should have investigated to see if the dealer had indeed promised this - and then leaned on the dealer to make the situation right. Mini shouldn't take dealers that lie to their customers lightly, right?
I keep hearing premium brand...only to a Mini owner!!! Most people, unless they have looked into them, think of Minis as just small economical cars from England. Most don't even know they are owned by BMW. And being owned by a 'premium' manufacturer doesn't necessarily make a car a premium car. With that being said, I look upon Fiona and all other Minis as 'premium' cars, but then I'm prejudiced!!!!
This still boils down to being a dealer issue, even if he has something in writing. If the writing isn't from Mini then it isn't worth the paper it is written on as far as Mini goes. If it is in writing he can take the dealer to court and hope the judge passes all legal costs to the dealer. Should Mini do something about the dealer, you betcha!!!
Just my .02 worth...
Clint
This still boils down to being a dealer issue, even if he has something in writing. If the writing isn't from Mini then it isn't worth the paper it is written on as far as Mini goes. If it is in writing he can take the dealer to court and hope the judge passes all legal costs to the dealer. Should Mini do something about the dealer, you betcha!!!
Just my .02 worth...
Clint
I keep hearing premium brand...only to a Mini owner!!! Most people, unless they have looked into them, think of Minis as just small economical cars from England. Most don't even know they are owned by BMW. And being owned by a 'premium' manufacturer doesn't necessarily make a car a premium car. With that being said, I look upon Fiona and all other Minis as 'premium' cars, but then I'm prejudiced!!!!
This still boils down to being a dealer issue, even if he has something in writing. If the writing isn't from Mini then it isn't worth the paper it is written on as far as Mini goes. If it is in writing he can take the dealer to court and hope the judge passes all legal costs to the dealer. Should Mini do something about the dealer, you betcha!!!
Just my .02 worth...
Clint
This still boils down to being a dealer issue, even if he has something in writing. If the writing isn't from Mini then it isn't worth the paper it is written on as far as Mini goes. If it is in writing he can take the dealer to court and hope the judge passes all legal costs to the dealer. Should Mini do something about the dealer, you betcha!!!
Just my .02 worth...
Clint
Clearly you still don't get it; MINI is not on the hook for the dealer screwing you. You needed to file a complaint with the dealer and stand on their desks to get it resolved. Your anger is misdirected and spamming all the forums you can find is also misdirected.
You had a warranty and you chose to wait until it was up to get the car repaired (granted the service manager said it would be ok) and I assume that you are an adult and understand that he really doesn't have that power. As others said, you should have gotten it in writing or just had the car fixed in the beginning and all would have been well. Many dealers don't offer loaners and MINI is not responsible for that either (it is a dealer option if they want to do this). Bottom line is that you are mostly at fault for this, not MINI. Accept that and remember it with your new car.
Lastly, you created all these accounts and posted your story which reads like you are bashing our cars, how did you expect us to react?
You had a warranty and you chose to wait until it was up to get the car repaired (granted the service manager said it would be ok) and I assume that you are an adult and understand that he really doesn't have that power. As others said, you should have gotten it in writing or just had the car fixed in the beginning and all would have been well. Many dealers don't offer loaners and MINI is not responsible for that either (it is a dealer option if they want to do this). Bottom line is that you are mostly at fault for this, not MINI. Accept that and remember it with your new car.

Lastly, you created all these accounts and posted your story which reads like you are bashing our cars, how did you expect us to react?
I keep hearing premium brand...only to a Mini owner!!! Most people, unless they have looked into them, think of Minis as just small economical cars from England. Most don't even know they are owned by BMW. And being owned by a 'premium' manufacturer doesn't necessarily make a car a premium car. With that being said, I look upon Fiona and all other Minis as 'premium' cars, but then I'm prejudiced!!!!
My local Mini is also right in the BMW dealership, so it's definitely reinforced that this is a premium brand. You get all the perks of being in the fancy building, the free drinks, etc. Definitely feels "premium" to me. Dealer also offers loaners, which is another "premium" feature. I've watched the Mini service people interact with customers, and been quite impressed.
And I don't own a Mini yet - just a BMW, so this is my view as an outsider
I can't stop my self, so - Does this mean Hyundai is 25% more premium because they have a 5-year warranty?
...... but by the way - what kind of new car doesn't come with a warranty?
Well, Mini does have a 4-year warranty. In my experience, only the premium brands typically offer that.
My local Mini is also right in the BMW dealership, so it's definitely reinforced that this is a premium brand. You get all the perks of being in the fancy building, the free drinks, etc. Definitely feels "premium" to me. Dealer also offers loaners, which is another "premium" feature. I've watched the Mini service people interact with customers, and been quite impressed.
And I don't own a Mini yet - just a BMW, so this is my view as an outsider
. A few test drives have reinforced that a JCW is in my foreseeable future.
My local Mini is also right in the BMW dealership, so it's definitely reinforced that this is a premium brand. You get all the perks of being in the fancy building, the free drinks, etc. Definitely feels "premium" to me. Dealer also offers loaners, which is another "premium" feature. I've watched the Mini service people interact with customers, and been quite impressed.
And I don't own a Mini yet - just a BMW, so this is my view as an outsider
Clint
When the 1st gens came out, they were considered a premium car because they were well built, and had features normally seen on high end cars ie. 6 airbags, traction control, advanced braking electronics etc. Now, it is kind of hard to call it a premium car because even the econobkxes are starting to make these items standard. Plus, with new govt. regulations, they are starting to be required. Seriously though, take a Scion out or a Kia out for a drive and tell me a MINI isn't a small premium car.
Well, obviously just having a long warranty doesn't mean a brand is premium... All of A are B, doesn't imply that B is definitely A.
I still say they're positioning themselves as a premium brand - limited number of dealerships, high prices, 4-year warranty+maintenance, extensive customization, high quality driving dynamics (steering, sporty ride).
Now, whether everybody *views* them as premium, or whether every dealership treats the brand as premium, is an entirely different story. There's a big difference between colocating with a Honda dealership vs. a BMW one (and Honda is definitely *not* premium, I love them, but that's not what they're trying to be).
I still say they're positioning themselves as a premium brand - limited number of dealerships, high prices, 4-year warranty+maintenance, extensive customization, high quality driving dynamics (steering, sporty ride).
Now, whether everybody *views* them as premium, or whether every dealership treats the brand as premium, is an entirely different story. There's a big difference between colocating with a Honda dealership vs. a BMW one (and Honda is definitely *not* premium, I love them, but that's not what they're trying to be).
Thread
Thread Starter
Forum
Replies
Last Post
Alpha Motoring
MINI Parts for Sale
4
Sep 7, 2020 07:34 PM
wildwestrider
R50/R53 :: Hatch Talk (2002-2006)
11
Jan 29, 2016 05:06 PM
Alpha Motoring
MINI Parts for Sale
3
Nov 10, 2015 07:08 AM
Alpha Motoring
MINI Parts for Sale
0
Oct 1, 2015 10:30 AM




