I just took my MCS in for it's forst service at MINI of Charleston (SC) and they did a great job. I live about 5 hrs away and although I had reached 10k miles I was still 1200 miles away from a service per my computer. The timming worked out well to go ahead and schedule a service and make the trip a mini vacation. No problem from the dealer and they set up a 07 MCS as a loaner with no pressure to return it right away. My MCS was ready about noon-ish but the SA said "just finish your touring of town and come in sometime before we close at 6pm". They even did a nice wash/mini detail. I know the negative reports get more time here than the positive but I wanted to post this to say good job MINI of Charleston. I'm sending an e-mail to the SA as well. The trip was great as well-low crowds, great weather, good food.. it was a nice way to end the holidays.