Rather broad brush your stroking there....

Suggest you find another dealer, I am sure there is a better one.

 

LOL, I do believe if you read your warranty, there are limitations regarding use, (ie ) racing on a track = voiding ones warranty.

The minute you drove onto the track even before the melted valve cover, what was left of your factory warranty was put in the circular file.

Misuse of the vehicle: This term can be interpreted in broad ways, and often includes racing/competition of any type, overloading the vehicle or off-roading. Potentially, anything outside of normal operation of the vehicle can be considered misuse. Some automakers will void your entire warranty for these infractions, and this decision is typically left to the discretion of the warranty administrator. Even if there is no proof but just signs of abuse, your warranty claim may be denied.

 

You DO know he started the post to show how M7's product causes this problem and he was not once stating that MINI is responsible or that warranty should cover anything?

He never said anything about warrantying the cover, but M7 should be footing the bill for sure.

 

Can't think of anywhere else to post this:
Watching M7's product vid for this heat shield is funny. "We use a heat shield instead of any kind of blanket, because a blanket holds the heat inside the turbo and can cause it to cook the bearings".

Why is that funny? Because a proper turbo blanket only covers the HOT side, not the bearing or cold side. Keeping heat where it will HELP performance. This shield just traps all the escaping heat in the tight area of the turbo letting that heat build up around the cold side/center sections as well as the hot side. Thus providing better conditions to cook the bearing. Found that hilarious.

 

Apparently not so.....I didn't write this...OP did.

"now it need to be replaced and it is not covered under warranty because the heat shield was installed...."

Not taking sides yet since there are three to every story reserving my right to see what happens first.

 

 

Maybe a little broad Most of my dealing with dealers is warranty work. They always seem to replace all parts possibility associtated with the problem not just the nessary ones, which is fine if they are footing the bill not when we have to. I am sure some dealers are better than others. Just like independant shops. but you usually have more of a choice of independant shop compared to dealers in your area. They are also more competively priced because if not their customers will go to a differnt shop who's prices are better. To get back on this post the dealer is not responsible for this, it is not a manufactures defect but M7 should step up if the product was used correctly and still had this issue.

 

I guess I just read it differently. I read him saying that as his common sense saying that it's not a factory defect, so he can't get it replaced for free. Not as if he actually tried. I mean, it's such a clear case that the heat shield played a part. If he has tracked his car before, driven in the same way and conditions as now, and never had an issue. Then installs a part that traps a ton of heat right there, and that spot melts.... well it's obvious to me anyway.

I want to hold a neutral view like you, but it's not the issue with the part I'm most focused on here. It's the fact that they have been avoiding getting in touch with the guy at all. Whether or not their product has an issue, the dude apparently has tried to contact them multiple times and despite them even being on the forum to promote product, they won't talk to him.

 

My name is Regis and I am from M7 Tuning. Let clarify some of the things the OP claims.

1) He removed the factory shield. Our shield is designed to go over the factory shield. Nowhere does it tell you to remove the factory shield (our installation instructions can be found on our website). Chad from Detroit Tune can verify this as he saw the car. When you remove the factory shield, all the heat from the glowing turbo goes right up to our shield and out the side where it melted the valve cover. This is an installation error on behalf of the person that started this thread. To blame us for a problem you cause is not right.

2) We have exchanged many email and calls with this guy. I have a handful of emails that Bill, our head of customer service sent just last week alone. I personally responded on Friday via email. I have a copy of all these emails as proof. His claim of no correspondence is completely false.

3) Did he mention he purchased this part used, and that it was missing parts at the time? We haven't made a steel shield in a very long time. Our shields are made from aluminum. Even if this was something covered under our warranty policy, the warranty doesn't last for years and years. This is obviously not a warranty issue in any way.

4) In my email (sent Friday)to the original poster, I asked him to remove this thread. It still up. Making false claims again a company is careless and dangerous.

I hope this response clears everything up.

Regis
M7 Tuning

 

Regardless of it being a customer error, why would you want him to remove the thread without clearing your name? if this thread would just disappear and you don't respond to it we assume there is no resolution to the issue and that you didn't help him. I as a company would want to clarify with the masses that are my customers before the thread is removed....

 

Excellent point! Leave it up.

 

From another thread on M7, I'd say you won't get any email at all from them.

 

And yet, I appeared wrong...

 

But I'd like to note an apparent aggression towards this customer and the other guy on the other thread...

 

If someone caused a problem like this, in this case by removing the factory heat shield, then blamed me, I'd be pretty aggravated myself. I can't see a thing wrong with how M7 replied in here.

I still question how they can be cool with a shield/heat reflective material such as this being where it is, just holding all that heat over the center section and cold side of the turbo. And then say laughable things in their video like it PREVENTS cooking the bearing, when I can't see that doing anything but holding heat over the bearing that otherwise would escape into the engine bay and atmosphere.

Sucks the customer didn't mention removing the factory shield and potentially causing this issue and then lying about M7 never replying.

I still see quite a few flaws in most of their products. Multiple people speaking of poor fitment of their body parts(scoops etc), right down to a heat shield that would hold hot air over the cold side and bearing of a turbo(which a turbo blanket would not). I'll still steer clear of their products after seeing some of their products compared to some of their total talking-out-the-*** advertisement videos.

 

I agree, m7 wasn't exactly tactful in addressing the problem and was kind of hostile. While there are always multiple sides to a story, you don't have to bash a customer of your product, even if it was bought second hand. Which is why I was confused that m7 asked for the thread to be removed Friday without addressing the situation on here in a respectful manner. If the kid is a liar, you still have to present yourself as a business. Let his ignorance dig himself a hole he can't get out of. It's embarrassment enough

 

Regardless of the tone or manner m7 used in their reply, I will say that their response is valid and they pretty much shut the OP up. Improper installation of a product seems to be the culprit here, plain and simple.

 

 

Would you get off that saying you're beating to death, already? We know that...

Either way, as I stated: OP apparently left out a bunch of info to drag M7's name through the mud, and I don't think their reply was out of line because of that.
And at the same time, I won't buy their shoddy, overpriced crap because I've seen/read by far enough to see how much they are a smoke and mirrors/bs marketing company. NOT an enthusiast driven parts company.

 

Hahaha

 

A bit testy are we?

 

no I've just seen/learned in my time here that you're extremely condescending and self-important in every post you make. You are a Mini forum god in your head and the posts you continuously make show it and annoy the **** out of me.

 

 

And this is coming from someone who is constantly beating this thread to death with your own opinion. Then you attack me. Now thats funny. I never attacked you or were condescending to you and yet here you are attacking me for making light of a situation that we have now learned the truth about. So as you see you have annoyed the ****** out of me also. Way to go. Do you feel better now or do you need your diaper changed?