Well, I finally got my car back today!!!!!!!!!! Tate was actually very nice and cordial towards me and my insurance company. Jan was very good about returning my phone calls or calling me when he said he would. So far (fingers crossed) everything is in good shape. I checked over everything they replaced from the accident along with the other motor mount and wiper blade and everything looks good (and shiny ). I know how a lot of people feel about Tate and the service dept. but I honestly have to say that they treated me very good and I do not have any complaints about them. However I do have a lot of complaints about my insurance company and the shop that did the work to begin with but that's a whole other story. Tate started working on the car Friday, the day after the insurance guy looked at the car and they had it done by 2 pm today, which is the time frame they told me it would take to get the car done. Maybe Katie and her car problems lit a fire under someone's *** about Tate because they seem to be a little better now. The one downfall I saw against Tate is that they only have 2 people working in the shop itself.