But the SA is not the one repairing your car. All he or she is doing is interpreting your complaint or symptoms. I try to convey as much information as possible without telling them their job. And hopefully the SA can convey to the techs so they can do their job. Last thing someone wants to hear, I read it on the internet. Trust me, I'm in service and I just roll my eyes from the things I have have been told that people have read.
Sometimes it pays to follow a SA from shop to shop, but more importantly, you need to find good techs and always request them.

To stay on topic, our MINI will be going in for it's last warranty repairs.
Intermittent DSC and run-flat failure. Motor mount looks like it's shredding.
Some scraping sounds. Loose seat.

 

Actually, to stay on topic, you would need to be discussing the discount being offered by MoS.

 

And you are contributing to an off topic thread? Shame, shame.

 

In my view these discussions are relevant to the topic because they speak to the value actually provided by the increased discount. If you "save" money at the cash register only to lose it by more trips to the dealer to fix crappy installs (for example), then the extra 5% doesn't seem like such a bargain afterall.

I hope to enjoy many years of happy motoring with Frankie and while I've been quite happy with MoS so far, I also appreciate all your views and experiences that are making me more informed on my car and what options are out there in our area.

 

Just my 2 cents: Until a year ago I was taking my business to Tate. I would typically have to return at least once after each visit to have something adjusted that they had messed up or left undone. They never were able to deliver the car when promised. A loaner car or on-site rental: don't bother asking, its your problem.

I then switched my business to Sterling. Finally, the creaks and rattles left over from a Tate harness replacement (that didn't solve the original problem BTW) were eliminated. Sterling discovered over a dozen screws missing from the various trim and harness mounts. Never any returns required on the Sterling repairs (after 3 visits now), always under estimate, always when promised. And free loaners. This is my experience over the past year.

 

and mine's the polar opposite at MoS, so let's move on and leave this about the discount.

 

Thank you PatagonianGT - I'd prefer we keep this topic on course rather than everyone chiming in about their crappy dealer experiences - one of the benefits of being a DCMM member is your discounts at various dealers in the area - if we start bashing them then that discount may start disappearing.