Bill Jacobs service dept. is the best! I been with them for a while and I will say, we blow the compitition out of the water hands down! No offence to patrick, met thoes guys once and they are awsome. Any one of you in our area or not, come see us. you'll be impressed with the new service dept and we'll make sure your happy, I promise!! Ask for Brad(myself) or Chris and refrance this thread!

 

Brad gettouta here!! How am I supposed to talk bad about you behind your back if you are HERE!

j/k of course - Brad has been great to work with over the last two years!

 

Patrick's service department is most heads-up operation I have ever seen. Matt and Blake, the managers, can't do enough for you. Friendly, highly competent, caring.... Absolutely A+++++++++++++++++++.

 

Which one provides loaners for a service customer that didnt buy their car there?

 

I agree Blake and Matt at Patrick are great - I did not buy my car there (I'm from out of state), but I've had it there several times for service, and they always take care of me.

And yes - for me, they always provide a loaner while mine's being worked on.

 

I purchased my MCS from Patrick and they were great. I live closer to Bill Jacob's and have been taking the car there for service. Would have to rate the service department just average. I think I'll have to head on up to Patrick and see how their service is.

 

I posted this on another thread...

I just went through my first year maintenance experience with Patrick. I don't know if I'll go back.
A couple of weeks before I went in, I started having a slow leak problem with one of my tires. I told the service desk about it and they said they'd check it out. After rotating my tires, I was told that it was a calibration issue and it was corrected. Excuse me, I have a tire that's loosing pressure and it's a calibration problem?
Needless to say a day later that same tire was low. When I took it to Firestone, I was told that the tire had a nail in it and it was pretty obvious. They also noticed that my other tires were way overinflated. What the...
Patrick "service": lazy, incompetent or both?!?!

 

If you go to Bill Jacobs be prepared for them to be A**holes to you. And they also promised a spare key when I bought mine and just to call back. And I did and they said they had to record of it.