Just a public note of thanks to CoolMINIStuff.Com.

I bought a soft sided cooler from these folks at AMVIV 4 this year in Vegas. I recently took it out to use it and it had a rather large rip in the inner liner. The rip appeared to have been caused during the manufacturing process wouldn't have been easy to catch during QC because of the positioning of it.

I emailed them a photo and asked what could be done, told them I'd be happy to send the cooler back for repair or replacement.

CoolMINIStuff.Com quickly emailed back that they'd replace the cooler and that I could keep the original cooler.

I'm really impressed by these folks attitudes and responsiveness. They also threw in a nice gift of a new product they have coming out. I was so happy I bought several more items from them.

Life is imperfect and errors are inevitable. It's how one responds to these imperfections that can make or break a company. CoolMINIStuff.com's response really makes me happy.

THANK YOU COOL MINI STUFF!

/gary mcdonnell

 

wow... how awesome of u to post this... i work very deeply in customer service (Imma hotel GM) and u hardly ever get to hear the good... i know they will appreciate this...

 

I am happy with my CoolMiniStuff!!!! They are/were very friendly at AMVIV and I love the hat they sold me!

 

We won a MINI blanket from CoolMINIStuff at last year's MITM. Our girls find it handy on those frosty top-down drives!