Mini of Hawaii took good care of me today. I had to bring my car in to have the radio changed out because there are some dead pixels on the display. While I was being checked in the service advisor (Jenny) asked me if I had any other concerns. I said actually I do have a few. I told her that my sunroof was noisy, there was a horrible rattle coming from the boot, and the scoop was starting to melt. She called a tech to go on a test drive with me to verify my noise concerns. He spent a good 30 minutes riding with me chasing the boot rattle and then decided that the perimeter seal for the sunroof was shot. They fixed the rattle, they changed the perimeter seal, and they decided to give me a carbon fiber scoop to replace my melted stock scoop. That was the icing on the cake by the way. Not a big fan of carbon fiber bonnets but being that my car has a black roof, the black cf scoop looks great. I may even splurge for the cf mirror caps.
My initial experience with part of the sales team at Mini of Hawaii sucked. The svc department seems determined to make me a happy customer.
Thank you Mini of Hawaii Service Department!

 

Awesome ! Great to hear stuff like this.

When you get the service satisfaction questionaire, be sure to take the time and fill it out.

 

ive experienced that too on a repair shop bef. so i searched for a good list of Hawaii auto repair shops that can accommodate my mini properly and thank god i found one in Hawaii. I hope this serves a good lesson to us.

 

MINI of Hawaii is an awesome place. They treat everyone perfectly and I never had a complaint about going there.

 

I agree with Porthos!!

I have been there many times and I have been treated very well.