Paddle Shifters completely dead don't work
 

Hi,

I have a 2015 Mini Cooper S Convertible. I think that makes this an R57. I bought the car couple years ago from the dealer as a certified pre-owned ( It was previously on a 2 year lease). When I bought the car the paddle shifters both worked. We don't use them much. Now both of them move just fine, they just don't do anything. These set are designed to both do same thing according to the owner's manual. For example if you pull on either of them, it is supposed to upshift, and pushing downshifts.

Currently, both paddle shifters are broken somehow and do nothing. We tested it from Automatic D mode, and from DS mode, and from Manual mode and in different speeds. Normally if it was working, you would see on the display the M come on and the different numbers like M2, M3, etc.
Both paddle shifters are dead and don't do anything. I also tried on highway speed in Manual mode, and paddles do nothing. I ended up having to use the floor shifter to do everything for now. I noticed the new Mini's don't have the paddle shifters.

Any clues on what problem is or how to fix? Is this possible a broken wire somewhere? Any help appreciated.

Side note, don't know if this is related but a few weeks ago, car roof was slashed in back by thieves, although we don't keep anything valuable in it. Body shop replaced the whole roof.