During a specific period (usually the earlier of 12 months or 12,000 miles,though this period varies by state),some states require us or our authorized MINI dealer,to repair in a reasonable number of attempts,any defect or condition which substantially impairs the use,value,or safety of a new vehicle sold,leased or registered in that state.

A "reasonable number of attempts" is generally defined as:(i) four or more attempts to repair the same defect (the number of attempts vary by state); or (ii) the vehicle is out of service by reason of one or more repair(s) for more than a cumulative total of 30 days (this period varies by state),except for delays created by conditions beyond our control.

If we are unable to correct a defect or condition covered by these statutes in a reasonable number of attempts,we may be obligated either to replace the vehicle or reimburse the owner/lessee,less the amount directly attributable to use of the vehicle by the owner/lessee.

You should send written notification directly to the MINI Division of BMW NA of the existence of an alleged defect.Send written communication to the Customer Relations and Service Department address listed below.

MINI Division of BMW of North America,LLC
Customer Relations and Service Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
Telephone: 1-866-275-6464
Email: MINI.assistance@askMINIUSA.com