Here is a heads up to all. I have a ( less than 4 months old) 2019 MCS with stock radio. I have replaced all the speakers with the Bavsound units including ghost subwoofers. Since day one my car has had an issue with the head unit freezing on a set station yet when I change the station the frequency on the top right changes, however it still shows the original startup station. It also randomly goes from 12/24 hours by itself. Additionally, the stereo will stop all sound but remain on, sound will come back a few minutes later. So in the course of the last 30 days car has been in and out of the dealer where is seems the asd module is over heating and going into thermal protection mode. The solution, don't play the radio loud for to long, the condition is normal, operator error because its played to loud for to long, but we will do a software update. So back to the dealer it goes a week later for the same issue, this time they ask if I have done any mods to the car, yes, I installed plug and play Bavsound speakers. Two days later I get told by service manager my radio and anything connected to it will no longer be warranted by BMW. I actually got him to send me the actual form he received from BMW corporate even though it states do not give to a third party, hence me. Its on there due to customer audio modifications we will no longer warranty the audio system. So this is now becoming a legal matter with an attorney retained. To clarify I have absolutely nothing negative to say about Bavsound, Jeremy and his group have been more than helpful with this, BMW on the other hand, is going down the absolute poorest customer service route with no proof that speakers have led to a bad radio and a overheating asd unit, are they that desperate to save a buck? David Simoni, Anthony Brooks at Mini of Orlando, Dewey at BMW customer care, shame on you, your customer service is absolutely deplorable. So hence the warning.

 

 

 

 

Glad you guys posted publicly. I am getting many private messages about similar issues and BMW's response of we are no longer going to cover that item under factory warranty. It seems a way to simple easy lazy cheap way of getting out of true customer service. I can only say from my own experience, the dealer (Mini of Orlando) is just as bad as BMW corporate. I however am in a situation in which funds to set a wrong right can be addressed in a legal proceeding.

 

 

I hate to say it but it is widely known that if you modify something, you can't expect them to cover it under warranty. I don't know of any car company or any company for that matter that manufactures something and will cover a defect on a system after it's been modified. It just doesn't happen.

 

Benibiker, I appreciate your feedback, in my 53 years of car ownership experience, grant it All Audi/Porsche cars except for the one and only mini/bmw I have, which is not my daily driver, I have to respectfully disagree and have no plan to go back and forth. Now if I put an cold air intake and my motor seizes due to water intake, sure, I get it, if I have my computer tuned and it blows the engine, ok, agreed. Changing speakers with the exact specs and plug and play and sold and installed by some BMW dealers as well, nope can't agree. It all comes down to customer service (Audi/Porsche have customer service down to a science), to this day no one can tell me why they feel the speakers are causing the ASD module to overheat, nor can they explain why with stock speakers back in it continues to overheat, yet they can void and not honor my factory audio warranty without proof.

 

 

663, exactly, you nailed it on the head. I am that person, with the ways and means that is making this a legal (attorneys) PUBLIC case.

 

 

Well good luck ag13, no doubt this would be a win for automobile consumers everywhere.

 

ag13....very best of luck. i encourage you to use all the available outlets to embarrass BMW. it really is shameful behavior and i'm humiliated to admit i'm a long term member of bmwmoa and bmwcca. no more, though; this will be my last year. and i intend to send a letter to Roundel explaining why i'm out....i hope it gets printed. please update in this or another space and let us know how it all goes. meantime, sic luceat lux vestra coram hominibus ut videant vestra bona opera et glorificent Patrem vestrum qui in caelis es.

 

663, man you made me remember my Latin from my PhD Marine Biologist days

 

Have you considered filing in small claims court? Much less hassle on your end, but they still have to pay a lawyer to go to court to deal with it. It may be what they need to honor the MMW Act.

 

 

Good luck!

I don't think I have ever read anything positive about MINI of Orlando. Maybe the Orlando market is so big they don't have to care about repeat business.

Regarding BMW's letter... I think this is a good description of German attitude:
http://qr.ae/TUNHFc

 

 

update on my situation. head unit has developed a fault and lost the left front channel. car has 1040 miles on it and Mini is still denying warranty coverage because i had the temerity to remove the door card and see if the speaker was at fault, given the fact i'm a 10hr round trip drive to the nearest dealer. my solution? i could take the head unit out and give it to an audio specialist with tools to diagnose, or work around it. i chose the latter. will remove the crappy HK amp and by-pass with an audison harness. then replace the factory subs with bavsound units and factory front door speakers and A pillar tweeters (killing the center dash units) with audison replacements. tune for stereo, driver centric. be advised the left front channel carries the Bluetooth signal for calling, so if this happens to others, you will lose that capability. given i've a custom exhaust, can barely hear the factory stereo, and thus don't use Bluetooth as i can't hear them and vice versa, i could care less. i'm going to use the rear signals to power the front, throw some power at it, and call it good. shameful behavior on Mini's part, but this accomplishes my goal with less brain damage. caveat emptor......

 

to my surprise, mini corporate responded to a web form contact that i submitted to them expressing my displeasure regarding being denied warranty coverage. it's too late for me to take them up on the offer to have another look, as i've since diagnosed the fault and worked around it. plus, i've ditched the oem HK amp, and all the factory speakers. however, the important take away is, they are listening and responsive. somewhat incredible a higher up would read that web form comment, research the history of the car, and reach out to help. so, while mini got the blame for this behavior, it may have really boiled down to poor communication between mini usa and an overzealous dealership service manager. YMMV, but i think you have to be impressed with the response.