With my previous two MCS's, Mini gave me an opportunity to rate the buying experience.

I've had my F56S for a bit over three months now and did receive the freebies from Mini (shoulder pack, flash drive, etc.), but thus far no rating sheet for the dealer.

I'm wondering if they're no longer doing this. Have any of you received yours?

 

With so many businesses valuing customer feedback (I'm an avid Yelper), I was also surprised that I haven't yet received any sort of survey from my dealer. I did receive an email thanking me for my purchase, letting me know that the dealer strives for customer satisfaction, but nary a word on leaving feedback. The sales person also didn't mention a forthcoming survey. I did leave a great Yelp review, though, because I was very satisfied.

 

I received one, but it was in my Spam folder in gmail, I never would have noticed it had I not been looking for some other lost email in there. I was expecting it by real mail actually, but I guess its all email these days (fine by me!). So check your spam folders =)

Also - when did you get your freebie pack? I saw someone else post about that, haven't received one personally though (heading up on 1 month since pickup)

 

I got a rating sheet. If you give a mediocre rating, does the dealer work harder when they see you next or what?

Freebie pack received 2+ months after I got the car..

 

Nope, if you give a mediocre rating, you just screw up the commission for your MA I believe. Here's an interesting article on what those survey's actually do: http://carbuying.jalopnik.com/how-to...+matthardigree

If you didn't use your potential result during the negotiating process, at this point, you can only use it to punish. And rather significantly. If anything, giving a bad rating could potentially make for a bad and awkward experience at your dealer/service department after if that article is fully accurate for yours.

 

I agree with Sepp. If you give a poor rating that is not deserved, you are only doing it to punish, and that is unfair to the Sales dude. If you feel you did not get the "best" deal, it is too late now. Negotiate better next time.

 

I filled out a followup survey online for my purchase. Fortunately my dealership did an outstanding job with my purchase and I was happy to say so.


I have not received anything via postal mail... I don't know if our dealer does that, but it would be nice.

 

The only thing I have seen is an "initial quality survey" from J.D. Power... (purchased 13 May)

 

I got one to rate the MA and service dept (if applicable) about a month after delivery. No goody package though. Last car I think I got a keyring lol.

 

Funny you should say that. Audi sent me a free subscription to Audi Magazine and a keyring, as well as a catalog. They later sent me cards through the mail for thinks like "happy 1 year anniversary of owning your Audi... "

Things like that go a long way to building customer loyalty... needless to say, I don't own one now... Meh! LOL

 

Yeah I hear you. I may have gotten a pen too. But hey, I have worn the Green Bay Packers windbreaker I got for renewing my Sports Illustrated subscription!

 

I got an e-mail to do a survey < two weeks. Because I had not responded right away, my MA called to have me check my spam mail. Survey was for everything from sales to finance to service. I got some trinkets when I picked up the car (hat, pins, reusable bag). Maybe there is something coming from Mini HQ? I've had mine 3+ weeks.

 

Just got an email this morning from my dealer stating that I should be receiving a survey about my purchase experience... just under a full 2 weeks after purchase.

 

I am at +4 weeks since the purchase of my Mini and still no survey. My MA has asked several times if I got the survey and even gave me suggestions on how to fill it out. The MA also pointed out that it would affect their commission if they didn't get a perfect survey. As I had a less than stellar purchasing experience I called ASK-MINI asking about the survey. Their answer was that not everyone will get the survey.

 

I got a bunch of silly magnetic strips with which to adorn my MINI will silly marketing phrases. You bet.

 

That article is extremely accurate. And a bad survey will certainly make things awkward later on. I never understand that, as it is somewhat like the "waiter spit in my soup" scenario. Why would you rate the dealer or your advisor poorly and then expect awesome treatment the next time around - especially if it is unjust or to get back at them for some reason?

The Motoring Advisor, Sales Manager, GM and dealer principal ALL get a copy of that survey. It directly impacts the commission structure and therefore the MA's or SA's pay and may have other repercussions as well. And it is a scam, as (like Yelp, sorry folks) it does not truly reflect the dealer's overall service experience rating - especially since there is so much coaching and negotiating these days. "This month we are giving a free detail wash with perfect 10's!" etc, etc.

Regarding my Yelp reference, businesses can "purchase" a Yelp membership that lets them review and remove surveys before they are posted. It's all a racket and a way to make money. I own a business and was repeatedly approached by Yelp for a $4000/year contract that would allow me to "control", to some extent, the surveys and reviews that were posted. Changed my opinion of Yelp forever.