UPDATE:
As of Monday, February 11th, we are finally up and running again. All orders placed to date should ship out today.

Much of our backed up data was corrupt somehow so we had to recreate alot of history, as well as fix some critical issues in our system's functionality. It hasn't been fun!

Anyway, we really appreciate the patience and understanding of all who ordered during the past 2 weeks.

-Heather


Original Post:
Hi all!

Well, we're open again from our inventory closure... that's the good news!

The bad news is that our main on-site server hard drive has completely crashed, and along with it our order processing system (and history) and our shipping system (and history).

Luckily, we backed up the order processing system but now are having problems restoring it. DHL has helped us with the shipping system but for some unknown reason they said it will take them 24-48 hours to upload our account information so we can ship again.

This is horribly frustrating for us and I know it must be for those of you with pending orders! Please bear with us as we get all of this fixed, as we have no way to process or ship orders without this core system issue resolution.




Again, we appreciate your patience and we're sorry for the shipping delays!

-Heather

 

No problem here, just waiting for the March sale to start

I hate compucker issues

Mark

 

Good luck getting your detailing battlestation fully operational again!

 

Sorry you you and Nick are having problems - I feel your pain.

 

Thanks for sympathy guys!

We're still working on everything... DHL looks like it could be up fairly soon but our order system is being very stubborn still!

Thanks again for your patience all.

Heather

 

Yea I am a computer programmer/Database administrator, and I hate computers... Today our OC3 connection went down for 5 hours, so for a company with 200 employees that cant access anything due to the internet... Mr. President of the company was PISSED! but you have my sympathy.. and you will be getting an order soon

 

Hope you get it up and running soon! Nice job doing a back-up though. Mine always seems to crash when I am most vulnerable.

I ordered from you last week, but I don't even have my MINI yet!

 

So, what kind of hats do they like to wear? Mine's currently telling me to get it a fedora.

 

We all understand that "Stuff" happens.

Throw in an extra bottle of hydro, and all will be forgotten...

 

Well I wear a foil cap to keep the aliens from reading my mind and so they cant steal the code I am thinking of..

I have been on them to long and I type to fast for my own good

 

I was tempted to put in yet another order during the inventory just for the offer there.

 

I must admit, that I submitted a new order during the inventory period, just so I could get the free bottle of the leather care. Kind of sad, but, its who I am...

 

Waffle Weaves are on sale!!

*runs in a mad dash*

I already have Nourish though, hee.

 

UPDATE:
As of Monday, February 11th, we are finally up and running again. All orders placed to date should ship out today.

Much of our backed up data was corrupt somehow so we had to recreate alot of history, as well as fix some critical issues in our system's functionality. It hasn't been fun!

Anyway, we really appreciate the patience and understanding of all who ordered during the past 2 weeks.

-Heather

 

That's great to hear you're up and running again! Here's hoping everything behaves and you never have to deal w/ anything that nasty again.

 

Good to hear Now to start planning my March order

Mark

 

That'll teach ya not to close for inventory...