The car I ordered and the one they built for me don't match.

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Sep 20, 2006 | 07:43 AM

#26

MiniChristina

4th Gear

Joined: Aug 2002

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From: Right here smelling exhaust fumes

Quote:

Originally Posted by Rontonio

OK. The broker, a friend of mine, talked to the sales rep today. The rep claims there was some mistake made at MINI, and he reordered the car – no other explanation. I am p%&&#d to put it mildly. I had originally ordered on Sept. 4. Now I start all over again. I really feel like canceling the order and going somewhere else. Assael MINI is the dealer.

Did they not give you a production sheet??? I don't pay any of attention to the owners lounge... more often it's wrong. You need to get a copy of the production sheet so you can double check your order prior to it going into production.

Sep 20, 2006 | 09:02 AM

#27

Rontonio

Thread Starter

1st Gear

Joined: Sep 2006

Posts: 38

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From: SJC, California

I bailed on Assael MINI, and am going to Crevier today at lunch to order another one. Thanks for all your input.
Ron

Sep 20, 2006 | 09:06 AM

#28

MiniChristina

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Joined: Aug 2002

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From: Right here smelling exhaust fumes

Quote:

Originally Posted by Rontonio

I bailed on Assael MINI, and am going to Crevier today at lunch to order another one. Thanks for all your input.
Ron

Why not try to get some compensation from Assael instead of "bailing". Mistakes unfortuantely happen... and if they are willing to do what it takes to make you happy, why not let them?

Sep 20, 2006 | 10:59 AM

#29

MLPearson79

OVERDRIVE

iTrader: (4)

Joined: Aug 2006

Posts: 7,746

Likes: 10

From: Terre Haute, IN

I agree with Christina - while I understand your frustration completely, I'd probably keep the order with them and keep guilting them and milk them for everything they're willing to give me for the inconvenience.

Sep 20, 2006 | 11:40 AM

#30

Rontonio

Thread Starter

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Joined: Sep 2006

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From: SJC, California

The plan B you both have offered makes sense, but I feel uncomfortable with the relationship at this point under any circumstances. I'd rather give my business to another salesman at another dealership. I've called Crevier and have an appointment at one with a guy I've met before and really like. Who knows, I may even reconsider my initial order now that I'm over the initial shock that I just lost 3 weeks of waiting time. Thanks again for your input.

Sep 20, 2006 | 12:38 PM

#31

Gromit801

6th Gear

Joined: Jun 2006

Posts: 11,600

Likes: 1

From: West French Camp, CA

If you go to another dealer, you can start the waiting clock all over again. The main thing is getting your Mini.

Sep 20, 2006 | 01:47 PM

#32

handn

3rd Gear

Joined: Dec 2004

Posts: 172

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Quote:

Originally Posted by Rontonio

I can certainly understand your feelings. After multiple bad service experiences with Assael, I now drive 40 miles for service. Assael is 5 min away. I was just... DONE.

You're not just looking for the sales experience, but how you're treated post-sales. If you don't feel comfortable with the dealer NOW, it's not likely that will change after you've bought the car.

Good luck at Crevier!

Sep 20, 2006 | 02:35 PM

#33

Rontonio

Thread Starter

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From: SJC, California

It's a done deal. MCSa, Hyperblue with a black top, 16", xenons, sunroof, etc, cloth seats, anthracite, chromline interior. 8 weeks.

Sep 20, 2006 | 02:53 PM

#34

agranger

6th Gear

Joined: Jul 2004

Posts: 3,054

Likes: 10

Very nice spec!

Sometimes you just don't feel comfortable giving your $ to certain companies... rewarding them for mistakes, so to say.

Whoever you ordered from, you are gonna love the MINI!

Sep 20, 2006 | 02:57 PM

#35

goldcountrymini

6th Gear

Joined: Apr 2004

Posts: 3,051

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From: Sacramento, CA

If you're look at the OL. You can right click (windows) and view source. Bewtween the EMBED tags you'll find the details of your MINI. You'll findthe vin and a few other neat tricks. You can do a quick search on tracking your MINI and find out lots of cool tips.

Sep 21, 2006 | 08:10 PM

#36

StompRocket

2nd Gear

Joined: Jul 2006

Posts: 130

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From: Phoenix, AZ

Were any of the delays by those here because of this?

http://motoringfile.com/2006/09/20/06-cabrio-delays/

Seems there is an issue with some of the '06 convertables being given '07 VIN numbers.

Sep 21, 2006 | 08:13 PM

#37

princeofwaldo

4th Gear

Joined: Sep 2006

Posts: 359

Likes: 1

From: Las Vegas

Quote:

Originally Posted by Rontonio

I ordered my MINI on Sept. 1, and am like a kid at Christmas imagining what it will be like when I get the car. Problem is, when I checked the miniusa site to track the vehicle, they have apparently built a car that doesn't match what I ordered. I'm waiting for a call from my salesman today, but in the meantime I've kinda lost the thrill of it all. What do I do if the dealer says everything's OK, and a month from now it's not? Then it will be too late to order an '06 with CVT.

The website erroneously had mine headed to Chicago instead of KC. Arrived as it was supposed to KC. Click on contact icon in website and report your problem, perhaps nothing wrong except the misinformation on the website.

Sep 21, 2006 | 08:34 PM

#38

mini_dreams

5th Gear

Joined: Aug 2006

Posts: 1,001

Likes: 0

From: New York, NY

Quote:

Originally Posted by Rontonio

It's a done deal. MCSa, Hyperblue with a black top, 16", xenons, sunroof, etc, cloth seats, anthracite, chromline interior. 8 weeks.

I actually reordered... not because of a dealer screw up, but change of mind in color and MCS vs. MC.... (my reorder is pretty similar to yours). All I can say is... I already feel happier. I wish I could be out motoring now, but I know if I can just get through the next 5 weeks or so, I will be loving the car I finally decided on.

Glad you figured things out and got what you wanted. Hang in there... 8 weeks will pass before you realize it.

Sep 21, 2006 | 08:53 PM

#39

MINIclo

7th Gear Gal

Joined: Jul 2002

Posts: 36,087

Likes: 3

From: Weeblegabber West (aka WLA)

Quote:

Originally Posted by Rontonio

It's a done deal. MCSa, Hyperblue with a black top, 16", xenons, sunroof, etc, cloth seats, anthracite, chromline interior. 8 weeks.

Great specs, Rontonio! Be sure to have Crevier print out a copy of your order sheet for you or have them email it to you. In a few days, check online to see if everything is as you ordered. As suggested above, call 1-866-ASK-MINI for the most up-to-date information. Once you are motoring, you will forget the Assael experience. Best wishes!

Sep 22, 2006 | 08:47 AM

#40

Rontonio

Thread Starter

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Joined: Sep 2006

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From: SJC, California

Thanks for your support. My life goes by so fast anyway, that fortunately or unfortunately, two months will be here before I know it.

Sep 22, 2006 | 04:34 PM

#41

Rontonio

Thread Starter

1st Gear

Joined: Sep 2006

Posts: 38

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From: SJC, California

I got my production number just 20 minutes ago. I went to the owners lounge and checked it out. The car information was incorrect, but because I received all the great responses from you all, I know what to expect this time, and I'm not worried. I'm sure it will be correct soon enough. Thanks again.

Sep 22, 2006 | 04:38 PM

#42

Gromit801

6th Gear

Joined: Jun 2006

Posts: 11,600

Likes: 1

From: West French Camp, CA

Just don't forget that the Owner's Lounge is really the last place to be checking on your Mini. Until it goes to the docks at Southampton, call 866-ASK-MINI.