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MINI-Madness offer’s performance products and accessories for the new MINI Cooper. Track tested performance products for the street and race that are second to none.
Would you recommend the product? No |
Price you paid?: None indicated
| Rating: 1
Pros:
Initially informative
Cons:
Once paid, no followup, bad customer service
Spent almost $10K with this guy. After payment heard nothing from him for almost a month, no parts, no word. Had a three month hassel with him. E-Commerce demands mega service because of no face to face contact. This guys gives zero--a terrible business man. He desrves to flop. Never again.
MINI-Madness Vendor
Registered: May 2002 Location: Portland Oregon, USA Posts: 133
Review Date: 3/20/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 0
Pros:
Cons:
Here at Madness we do our best to work with customers to meet all their needs and strive to offer 110% service. Unfortunately Mr. Drey feels like he was not treated fairly. Sometimes going the extra mile with certain customers just still isn't enough to satisfy them. Mr. Drey ordered many products from us many of which were special order and going to be drop shipped within California to him in California. Mr. Drey would have had to pay CA taxes on all these parts,we did the research and determined that shipping the products to us first and then shipping them back to him would have saved him hundreds of dollars. Mr. Drey was made aware that the shipping times would be longer than normal and he was excited that we could save him hundreds of dollars by doing things this way. After Mr. Drey received his products he seemed to think he received the wrong parts. After extensive phone conversations, part number checking etc. we determined that Mr. Drey had all the parts he specified with no errors but insisted on trying to return all the products, this was 3 months after he received the products! He was made aware that many of the parts he ordered were special order and not returnable. After many more conversations we genuinely tried to make Mr. Drey happy even giving him 5% off of his initial order, about a $300 credit. Mr. Drey seemed to be happy with this arrangement and proceeded to install the parts and participate in some local driving events which "went really well" in his words. After this we made a decision not to have any future dealings with Mr. Drey based on the events above. Mr. Drey sent us more email questions which we politely declined and forward him on to the specific manufactures for Q&A. We believe this is what prompted this posting. In the end there are just some people you cannot please no matter what you do, we will never deal with Mr. Drey again. Other Vendors beware.
adbsvc 1st Gear
Registered: March 2008 Posts: 20
Review Date: 3/28/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 10
Pros:
great service, product knowledge
Cons:
none
Mini Madness has been modding MINI's since they first came across the pond. Unlike some newer players to the market Madness products deliver the goods . George's customer service was first rate when he set up my suspension in my 05mcs. I can't wait to go back and get more goodies .
safetysean 1st Gear
Registered: August 2007 Posts: 27
Review Date: 4/28/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 10
Pros:
Great Service,friendly, knowledgable advice.
Cons:
none
MiniMadness has always treated my family and I with the utmost respect, consideration, and professional customer service that we all expect, but seldom see, and I would recommend the company to anyone who wants to increase the performance of their cars, without risking safety and reliability. I am impressed with the courtesy, kindness, the knowledge of products(his and others), and also taking the time to impart me with the knowledge to make an informed decision, prior to spending any money. George is top shelf. I think that other businesses could learn from him, or at least be reminded of the basic care for the individual client that seems to be lacking in our time. George reminded me of what has been lost by many companies. George is building a customer base focused on mutual respect, and by constantly improving on that relationship, he's earned a customer, and friend, for life.
Sean P. Carpenter
Refinery Safety Supervisor
El_Griton 6th Gear
Registered: January 2006 Location: Carmel Valley Village, CA Posts: 1157
Review Date: 6/7/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 10
Pros:
Friendly, Knowledgable, and Fair!
Cons:
nadda
I have purchased a number of items from Mini-Madness over the years. They always have good communications and great products. I would highly recommend them! if you cant find something on their site, give George a call and he can take care of your needs! I got my Madness stage 4 badges on the way, cant wait to get the car back together, get to the track and hurt feelings.
Gmann2369 4th Gear
Registered: June 2004 Location: Keller, Tx Posts: 357
Review Date: 6/10/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 10
Pros:
Fantastic customer service
Cons:
N/A
I recently order a product online,the next day I received a call from George to discuss my parts purchase, he inquired as to what kind of buildup I wanted on my Mini and made a few observations. He helped me clarify the direction I wanted to go and saved me some money in the process. Great service I highly recommend Mini Madness
Outbackbob 2nd Gear
Registered: September 2005 Location: Medford, Or Posts: 144
Review Date: 7/26/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 10
Pros:
Excellent service, quick and on time.
Cons:
None
George installed my pulley and new plugs. We made an appointment and he was there on time and worked fast. He knew exactly what he was doing. This was in 2006 and I haven't had a problem with any of his products.
MCS 02 Silver Neutral
Registered: September 2008 Posts: 2
Review Date: 9/9/2008
Would you recommend the product? Yes |
Price you paid?: None indicated
| Rating: 9
Pros:
Great Quality
Cons:
Having read the articles I must come to the defense of my friend George . I happen to be the east coast TEST Bunny for George and RennTech back years ago when my MCS 02 Silver arrived to these shores. We dynod it @ 172 whp with only an intake and ECU mod, now two yrs ago I dynod it(in Puerto Rico) again with alta 15% pulley George gave me and we got a whopping 194 whp WOW!! I cannot say the least about the products which are superb, George even though at times can be an Ahole is very attentive to your needs. I also deal with M7 sorry George you pissed me off one day so I jumped ship. Anyway, I have used MiniMadness products and I have to say six years & 101,000 miles later my baby is running great, George's products have past the test. Needless to say I moved to Puerto Rico where these products have been tested with the atrocious conditions at the time. NOW, my question to George and others the NEW Turbo DIesel is on the way WHAT are you guys going to do?
rfath 4th Gear
Registered: October 2002 Location: Boston Posts: 494
Review Date: 10/17/2008
Would you recommend the product? No |
Price you paid?: None indicated
| Rating: 3
Pros:
Great product (fitment, sound, look)
Cons:
Hidden costs, honoring commitments, customer service
My mechanic, an authorized Mini-Madness dealer, ordered for me the Madness V2 Exhaust. This is a mechanic I've been going to for years. I was trying to get the exhaust in time to have it in as a replacement for my (falling apart) stock exhaust for an upcoming track event. My mechanic had trouble getting a hold of Mini Madness (apparently they were at a show or event somewhere) but finally got the exhaust ordered. Normally, dealers get a discount reselling parts, and my mechanic was quoted a certain price, and offered his own UPS account to Mini Madness to cover the shipping to make sure the part would arrive in time. He was told not to worry, Mini Madness would ship it on their account. What he wasn't told was that Mini Madness would charge him $235 in 'shipping & handling' fees to ground-ship an exhaust that comes apart into relatively small pieces for reasonable shipping costs. In addition, my mechanic was charged $100 over the quoted cost. My mechanic ate the $235 in bogus charges, and I offered to eat the $100 in lost discount. The difference in quoted price isn't as big a deal (though still discouraging) but loading on $235 in shipping & handling charges (probably $50-100 actual shipping cost, so $135 or more in bogus handling) is pretty despicable. Mini Madness refused to give this amount back to my mechanic or adequately explain what it was for.
On the retail side, Mini Madness may be fine, and the exhaust is great (sounds terrific, fits great, looks great; not sure the magnitude of the power gains but I'm overall very happy with the exhaust). But be wary of extra charges and make sure you get everything in writing. The potential cost savings were why we went with this exhaust over a Borla, and those savings vanished into thin air.
tommy_zito Moderator
Registered: February 2007 Location: Denver, Colorado Posts: 643
Review Date: 5/8/2009
Would you recommend the product? No |
Price you paid?: None indicated
| Rating: 1
Pros:
NONE!
Cons:
Not willing to help customers at all!!!!!
I Called Mini-Madness today, looking for a part number for a specific part that i was looking for (NGK Plugs) However when i called his exact words were and i quote "No, Because then you will go out and buy them your self" Every single MINI Tuner i have ever worked with ALTA, Webb, M7, Has always been over accommodating. Some times its not always about the sale at the moment. I was planning on purchasing over $2000.00 worth of parts from them. I now will NOT EVER be using any of their services.
WanderingRobot 1st Gear
Registered: November 2008 Location: Tyngsboro, Ma Posts: 33
Review Date: 10/21/2009
Would you recommend the product? No |
Price you paid?: None indicated
| Rating: 1
Pros:
none
Cons:
Terrible customer service.
Placed control arm bushings order on 10/9 heard nothing from company other than order confirmation. On 10/21 I got worried and emailed them. They then finally shipped the product. This is 12 days later, this is unacceptable. They charged me 15 for shipping and handling also.(these bushings cant weigh more than 1 pound) They didn't offer to waive or upgrade the shipping or be the least bit accommodating for this delay.
I would NOT do business with them again, nor would I recommend this company to anyone.
. George's customer service was first rate when he set up my suspension in my 05mcs. I can't wait to go back and get more goodies 
.
. I happen to be the east coast TEST Bunny for George and RennTech back years ago when my MCS 02 Silver arrived to these shores. We dynod it @ 172 whp with only an intake and ECU mod, now two yrs ago I dynod it(in Puerto Rico) again with alta 15% pulley George gave me and we got a whopping 194 whp WOW!! I cannot say the least about the products which are superb, George even though at times can be an Ahole
