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Mini-Madness

Reviews	Views	Date of last review
4	4720	4/28/2008

Recommended By	Average Price	Average Rating
75% of reviewers	None indicated	7.0

supersize

Description:	MINI-Madness offer’s performance products and accessories for the new MINI Cooper. Track tested performance products for the street and race that are second to none.
Web site:	www.Mini-Madness.com

Author

Joe Drey
Neutral

Registered: April 2006
Posts: 6

Review Date: 2/24/2008

Would you recommend the product? No | Price you paid?: None indicated | Rating: 1

Pros:	Initially informative
Cons:	Once paid, no followup, bad customer service

Spent almost $10K with this guy. After payment heard nothing from him for almost a month, no parts, no word. Had a three month hassel with him. E-Commerce demands mega service because of no face to face contact. This guys gives zero--a terrible business man. He desrves to flop. Never again.

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MINI-Madness
Vendor

Registered: May 2002
Location: Portland Oregon, USA
Posts: 89

Review Date: 3/20/2008

Would you recommend the product? Yes | Price you paid?: None indicated | Rating: 0

Pros:
Cons:

Here at Madness we do our best to work with customers to meet all their needs and strive to offer 110% service. Unfortunately Mr. Drey feels like he was not treated fairly. Sometimes going the extra mile with certain customers just still isn't enough to satisfy them. Mr. Drey ordered many products from us many of which were special order and going to be drop shipped within California to him in California. Mr. Drey would have had to pay CA taxes on all these parts,we did the research and determined that shipping the products to us first and then shipping them back to him would have saved him hundreds of dollars. Mr. Drey was made aware that the shipping times would be longer than normal and he was excited that we could save him hundreds of dollars by doing things this way. After Mr. Drey received his products he seemed to think he received the wrong parts. After extensive phone conversations, part number checking etc. we determined that Mr. Drey had all the parts he specified with no errors but insisted on trying to return all the products, this was 3 months after he received the products! He was made aware that many of the parts he ordered were special order and not returnable. After many more conversations we genuinely tried to make Mr. Drey happy even giving him 5% off of his initial order, about a $300 credit. Mr. Drey seemed to be happy with this arrangement and proceeded to install the parts and participate in some local driving events which "went really well" in his words. After this we made a decision not to have any future dealings with Mr. Drey based on the events above. Mr. Drey sent us more email questions which we politely declined and forward him on to the specific manufactures for Q&A. We believe this is what prompted this posting. In the end there are just some people you cannot please no matter what you do, we will never deal with Mr. Drey again. Other Vendors beware.

adbsvc
Neutral

Registered: March 2008
Posts: 8

Review Date: 3/28/2008

Would you recommend the product? Yes | Price you paid?: None indicated | Rating: 10

Pros:	great service, product knowledge
Cons:	none

Mini Madness has been modding MINI's since they first came across the pond. Unlike some newer players to the market Madness products deliver the goods

. George's customer service was first rate when he set up my suspension in my 05mcs. I can't wait to go back and get more goodies

safetysean
Neutral

Registered: August 2007
Posts: 5

Review Date: 4/28/2008

Would you recommend the product? Yes | Price you paid?: None indicated | Rating: 10

Pros:	Great Service,friendly, knowledgable advice.
Cons:	none

MiniMadness has always treated my family and I with the utmost respect, consideration, and professional customer service that we all expect, but seldom see, and I would recommend the company to anyone who wants to increase the performance of their cars, without risking safety and reliability. I am impressed with the courtesy, kindness, the knowledge of products(his and others), and also taking the time to impart me with the knowledge to make an informed decision, prior to spending any money. George is top shelf. I think that other businesses could learn from him, or at least be reminded of the basic care for the individual client that seems to be lacking in our time. George reminded me of what has been lost by many companies. George is building a customer base focused on mutual respect, and by constantly improving on that relationship, he's earned a customer, and friend, for life.
Sean P. Carpenter
Refinery Safety Supervisor

Statistics
Users	50,658
Products	270
Reviews	382
Views	917,505

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